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Added 2 mins ago
Production Shift Supervisor
Ferrero
Brantford, ON
Support the Production Performance Analyst in the monthly inventory adjustment
Added 2 mins ago
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Senior Manager, Marketing Analytics
Optro
Remote, Canada
- $128,000 to $176,000 CAD / year
- Full-time
- Remote
Reports into Marketing Operations and supports the full marketing organization.
Added 14 mins ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 14 mins ago
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Business System Analyst
SMARTFOX
Canada
- Full-time
Gather requirements from finance, sales, operations, HR, and customer teams, and translate them into configurations, workflows, and solutions
Added 14 mins ago
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Software Validation Specialist
CATALIS
AB · Edmonton, AB
- Full-time
…integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline…
Added 14 mins ago
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Senior Business Analyst
Cititec
Toronto, ON
- Full-time
Senior Business Analyst – Physical Metals | Greenfield ETRM Transformation
Added 14 mins ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 16 mins ago
Business Systems Analyst, Systems & Data Transformation
Munich Re
Toronto, ON
The successful candidate will possess strong Business Systems Analyst experience within the Canadian insurance industry, with the ability to bridge business needs and technology delivery…
Added 47 mins ago
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Software Business Development Lead
Hatch
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
The people you'll talk to are business leaders - in product, operations, customer, marketing or IT - at mid-to-large companies. They own an outcome and a budget, and they need software…
Added 47 mins ago
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Business Analyst - Program Support (Co-op)
S&C Electric Company
Toronto, ON · Etobicoke, ON
- Full-time
…student, you will work on meaningful projects that support our operations and give you hands-on experience in a dynamic, safety-focused…
Added 47 mins ago
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Analyst, System Testing
EPCOR
AB · Edmonton, Alberta
- Full-time
The Analyst, System Testing supports the testing and continuous improvement of systems used for tariff and load settlement operations. This role is responsible for ensuring the quality,…
Added 47 mins ago
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Analyst, People Partner
Walmart
Mississauga, ON
- Full-time
2+ years of HR, HR Operations, or People Services experience.
Added 58 mins ago
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Project Planning and Control Analyst-EN
CAE
Montreal, QC
- Full-time
…simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more…
Added 59 mins ago
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CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 59 mins ago
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Sr GRC Analyst
So Jobs
Mississauga, ON
- $99,100 to $132,100 CAD / year
- Full-time
…governance excellence, and enabling secure, scalable business operations in a highly regulated environment? We are seeking a SOX Compliance Manager / Senior Compliance Analyst - Technology…
Added 59 mins ago
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Info Security Analyst - Intermediate
Swoon
Toronto, ON
- Contract
Support enterprise security operations: Work on ESA-related operational activities that support the Bank’s U.S. business and infrastructure requirements.
Added 59 mins ago
GO
Fire Management Geomatics Analyst
Government of Northwest Territories
Fort Smith, NT
- $116,259 to $138,879 CAD / year
- Full-time
The Government of the Northwest Territories is seeking a Fire Management Geomatics Analyst to join the Department of Environment and Climate Change’s Forest Management Division in Fort…
Added 1 hour ago
KS
Supply Chain Business Analyst
Kelly Services (Canada), Ltd.
Toronto, ON
- $40 to $50 CAD / hour
- Contract
We're looking for enthusiastic, motivated individuals to join our client’s team as a Supply Chain Business Systems Analyst in Toronto, ON!
Added 1 hour ago
AC
Senior System Architect
Amphenol Communications Solutions
Markham, ON
- Full-time
…IT leadership, global teams, auditors, vendors, and regional operations, the Senior System Architect translates business and compliance requirements into secure, scalable, supportable,…
Added 1 hour ago
AC
Senior System Administrator
Amphenol Communications Solutions
Markham, ON
- Full-time
Security Operations: Define and enforce the infrastructure security baseline, including system hardening, patch and vulnerability management, Microsoft Defender, SIEM monitoring (e.g.,…
Added 1 hour ago
Business Analyst, Experience
WestJet Group
Toronto, ON · Calgary, AB
At WestJet, we're transforming how guests experience travel across our products, services, digital experiences, and operations. As we continue to modernize our business, we're looking for…
Added 1 hour ago
JI
Service Desk Analyst
J.D. Irving, Limited
Fredericton, NB
- Full-time
As a Service Desk Analyst with JDI IT, you will be the first point of contact for employees across the J.D. Irving group of companies seeking technical assistance. You will respond to…
Added 1 hour ago
AI
Application Support Analyst - IntelliMatch (iMatch)
Apptoza Inc.
Toronto, ON
- Contract
Strong understanding of Reconciliation Operations and Change Management processes.
Added 1 hour ago
TI
Risk Analyst
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for a Risk Analyst II
Added 1 hour ago
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Technologies numériques - Opérations manufacturières : Analyste des systèmes MES / Digital Technologies - Manufacturing Operations: MES Systems Analyst
RTX
Longueuil, QC
- Full-time
Titre du poste: Technologies numériques - Opérations manufacturières : Analyste des systèmes MES

WestJet Group

Business Analyst, Experience

Toronto, ON, Canada
Calgary, AB, Canada

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Job details

Apply by: Oct 23, 2026
Experience: 3-7 years of experience in a Business Analyst, Process Analyst, Product Analyst, Consultant, or similar role.
Posting language: English
Posted: Oct 9, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Why WestJet

At WestJet, we're transforming how guests experience travel across our products, services, digital experiences, and operations. As we continue to modernize our business, we're looking for experienced Business Analysts who can help shape and deliver meaningful change across some of our most strategic initiatives.

The Business Analyst, Experience plays a key role in large-scale cross-functional programs that improve guest experiences, drive operational effectiveness, and enable new business capabilities. Working across business, technology, operational, digital, and commercial teams, you will help define future-state experiences, translate business needs into actionable solutions, and support successful implementation.

Overview of the role

The Business Analyst, Experience is responsible for supporting the planning, design, and delivery of complex transformation initiatives. The role works closely with Program Managers, business leaders, operational teams, technology partners, and external vendors to understand business challenges, define future-state solutions, and ensure successful implementation.

This role requires strong analytical capabilities, business process expertise, and an ability to bridge business and technology teams. The successful candidate will be equally comfortable facilitating discovery workshops with frontline operational teams, documenting technical requirements, supporting agile delivery teams, and helping leaders make informed decisions.

Success in this role requires curiosity, critical thinking, strong stakeholder management skills, and a passion for improving guest and employee experiences.

Key Responsibilities

Business Analysis & Solution Design
- Support experience transformation initiatives from discovery through implementation.
- Work with Program Managers, sponsors, and stakeholders to understand project objectives, scope, and desired outcomes.
- Gather, analyze, document, and validate business, operational, and technology requirements.
- Assess current-state processes, systems, and experiences while identifying opportunities for improvement.
- Develop future-state processes, workflows, business requirements, and operational designs.
- Create process maps, journey maps, business cases, requirements documentation, and solution recommendations.
- Translate business needs, assumptions, risks, and requirements into clear functional and technical specifications.
- Evaluate impacts across guest experience, operations, technology platforms, people, policies, and processes.

Stakeholder Management & Facilitation
- Facilitate workshops, working sessions, and discovery activities with stakeholders across the organization.
- Lead meetings with business, technology, operational, and external partner teams to advance project outcomes.
- Build alignment across stakeholders with diverse priorities and perspectives.
- Work collaboratively to identify and resolve issues, bottlenecks, and dependencies.
- Support governance activities through preparation of project documentation, reports, recommendations, and executive presentations.
Technology & Delivery Support
- Partner closely with technology teams, vendors, architects, and delivery teams throughout implementation.
- Support agile and waterfall project delivery methodologies as required.
- Work with development teams to ensure requirements are clearly understood and solutions meet business needs.
- Support system testing, user acceptance testing, operational readiness, and implementation activities.
- Assist with issue resolution, change requests, risk identification, and ongoing delivery activities.
- Support benefits tracking and measurement of business outcomes following implementation.
Operational Transformation
- Assess impacts of proposed changes on frontline teams, guest touchpoints, and operational processes.
- Support process redesign activities across commercial, operational, and guest-facing functions.
- Help ensure solutions balance guest experience improvements with operational feasibility and business objectives.
- Contribute to change management and organizational readiness activities that support successful adoption.

Experience & Qualifications

Required
- 3-7 years of experience in a Business Analyst, Process Analyst, Product Analyst, Consultant, or similar role.
- Demonstrated experience supporting technology-enabled transformation projects.
- Strong requirements gathering, process mapping, and business documentation skills.
- Experience facilitating workshops and requirements sessions with business stakeholders.
- Proven ability to work across multiple stakeholder groups and manage competing priorities.
- Exceptional analytical, problem-solving, and critical-thinking capabilities.
- Strong verbal, written, and presentation communication skills.
- Experience creating process documentation using tools such as Visio, Miro, Lucidchart, or similar platforms.
- Working knowledge of both Agile and Waterfall delivery methodologies.
- Bachelor's degree in business, or Technology related fields
Preferred
- Experience working within airline, travel, hospitality, retail, or other service-based industries.
- Experience supporting digital product, customer experience, loyalty, e-commerce, retailing, or operational transformation initiatives.
- Familiarity with customer-facing technology platforms, mobile applications, CRM/CDP systems, loyalty programs, or enterprise technology solutions.
- Experience working alongside agile development teams and technology delivery organizations.
- IIBA, CBAP, CCBA, PMI-PBA, CAPM, Agile, Scrum, Lean, or related certifications.
- Experience working within large-scale enterprise transformation programs.

Who You Are

You are a naturally curious problem solver who enjoys understanding how businesses operate and identifying opportunities to improve them.

You can move seamlessly between strategy discussions, operational process reviews, and detailed solution requirements. You ask thoughtful questions, challenge assumptions respectfully, and help teams connect business objectives with practical solutions.

Most importantly, you are passionate about improving experiences for guests and employees while helping deliver meaningful business outcomes.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

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More about this job

Responsibilities

The Business Analyst, Experience supports the planning, design, and delivery of complex transformation initiatives by bridging business and technology teams. They are responsible for gathering requirements, facilitating stakeholder workshops, and ensuring successful implementation of solutions that improve guest and employee experiences.

Requirements

Candidates must have 3-7 years of experience in a business or process analyst role and a bachelor's degree in a business or technology-related field. Strong analytical skills, proficiency in process mapping tools, and experience with both Agile and Waterfall methodologies are required.

Skills

Business analysis
Process mapping
Requirements gathering
Stakeholder management
Agile methodology
Waterfall methodology
Solution design
Workshop facilitation
Critical thinking
Problem solving
Operational transformation
Business documentation
Change management
Data analysis
Project support

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Experience Transformation
Process Mapping
Visio
Miro
Lucidchart
Agile
Waterfall
Stakeholder Management
Operational Readiness
User Acceptance Testing
Journey Mapping
Business Cases
CRM
CDP
E-commerce
Loyalty Programs
Digital Product
IIBA
CBAP
CCBA
PMI-PBA
CAPM
Scrum
Lean
Airline Industry
Hospitality
Retail
Enterprise Transformation
Requirements Documentation

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