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Added 7 hours ago
Coordinator, Operations - Catering
WestJet Group
Calgary, AB
…delays, aircraft substitutions, diversions, cancellations, and service impacts, while balancing guest experience, operational performance, and…
Added 8 hours ago
Accounting Clerk
Key West Ford Sales
New Westminster, BC
Full-time
Expert Training & Mentorship – Learn from a leadership team with 80+ years of combined industry experience.
Added 8 hours ago
Lot Attendant
Key West Ford Sales
New Westminster, BC
Full-time
Expert Training & Mentorship – Learn from a leadership team with 80+ years of combined industry experience.
Added 8 hours ago
Sales Consultant
Key West Ford Sales
New Westminster, BC
Full-time
Expert Training & Mentorship – Learn from a leadership team with 80+ years of combined industry experience.
Added 12 hours ago
Valet/Bellperson
Marriott International
Calgary, AB
Full-time
…experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and…
Added 14 hours ago
PT Sales Associate - Square One
LVMH
Mississauga, ON
Part-time
…As a Sales Associate at Marc Jacobs, you will drive sales & service by providing an exceptional client experience, engaging in clienteling, and assisting with the operations of the…
Added 16 hours ago
Lifeguard
RIPLEY'S NIAGARA WATER PARK RESORT LTD.
Niagara Falls, ON
Up to $20.5 CAD / hour
Part-time
The Lifeguard 2 is responsible for delivering service that exceeds guest expectations while fostering positive, productive relationships within the organization and with guests. This role…
Added 16 hours ago
Housekeeper
Canadian Hostelling Association
Vancouver, BC
Tons of opportunities to experience our destination on your time off as you become a local expert - free and discounted activities, free hostel stays within the HI Canada network and more.
Added 17 hours ago
Reception And Member Experience Coordinator
Den 1880
Waterloo, ON · Uptown Waterloo, ON
Full-time
Assist with meeting room reservations, day passes, guest registration, and basic account questions
Added 17 hours ago
Guest Experience Expert
Marriott
Thunder Bay, ON
Part-time
…want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.…
Added 17 hours ago
Detailer
Key West Ford Sales
New Westminster, BC
Full-time
Expert Training & Mentorship – Learn from a leadership team with 80+ years of combined industry experience.
Added 18 hours ago
Guest Service Support Expert
Marriott
Toronto, ON
Full-time
…pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings…
Added 21 hours ago
Front Desk Guest Experience Expert
Marriott
Calgary, AB
Full-time
…want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.…
Added 1 day ago
Chef Manager
Aramark Canada
Winnipeg, MB
Full-time
This individual is an expert in culinary techniques, food preparation, presentation, and execution. They lead by example in the kitchen and inspire others through coaching, training, and…
Added 1 day ago
Accounting Technical Program Manager
Guesty
Canada
Full-time
…global startup that’s transforming how the industry works - from guest experience to business…
Added 1 day ago
Technical Program Manager
Guesty
Canada
Full-time
…global startup that’s transforming how the industry works - from guest experience to business…
Added 1 day ago
Technical Program Manager
Guesty
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
…global startup that’s transforming how the industry works - from guest experience to business…
Added 1 day ago
Banquets - Coordinator
Northland Properties
Richmond, BC
Managing guest inquiries and customer service, including creating event quotes, invoices and guest complaints
Added 1 day ago
Service Associate - Lead Bartender
Shangri-La Group
Toronto, ON
Full-time
As a Service Associate – Lead Bartender, through consistent application of Shangri-La’s Core Practices and effective hands on participation in the service, ensures the highest quality…
Added 1 day ago
F&B Service Manager
Starlight Casino
Point Edward, ON
Part-time
…promotion of events and products. Ensures premier customer service and product knowledge to our…
Added 1 day ago
Front Desk Associate, L'Avenue (Montreal)
WeWork
Montreal, QC · L'Avenue
Full-time
Be an expert in WeWork products and services and appropriately promote WeWork-provided service offerings to our members and guests.
Added 1 day ago
Meat Expert
Longo's
Bolton, ON
Full-time
As a primarily guest-facing role, the Meat Expert is responsible for engaging with Guests in a friendly and professional manner, consistently delivering remarkable service.
Added 1 day ago
Fairgrounds Public Racket Club - General Manager
Fairgrounds
Toronto, ON
$70,000 CAD / year
Full-time
Foster a positive, inclusive, and collaborative culture rooted in Fairgrounds’ service values.
Added 1 day ago
PT Sales Associate - Square One
Marc Jacobs
Mississauga, ON
Part-time
…As a Sales Associate at Marc Jacobs, you will drive sales & service by providing an exceptional client experience, engaging in clienteling, and assisting with the operations of the…
Added 1 day ago
Seasonal Beauty Sales Consultant
Chatters Limited Partnership
St. Albert, AB
Full-time
Product Expert. You have an inherent ability to present and promote beauty products at the customer level because of your passion for all things beauty-related

WestJet Group

Coordinator, Operations - Catering

Calgary, AB, Canada

Apply by: Oct 3, 2026
Experience: 2-5 years of experience in airline operations, airport operations, inflight services, catering operations, or a related operational environment.
Posting language: English
Posted: Sep 23, 2026

Apply About employer

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Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Coordinator, Operations - Catering

The Catering Coordinator serves as the 24/7 operational support for inflight catering within the Operations Control Centre (OCC). This role provides real-time monitoring, coordination, and decision support to ensure onboard catering services are delivered safely, efficiently, and in alignment with operational and guest experience standards across the network.

Acting as the primary liaison between internal operational teams and third-party catering providers, the coordinator manages catering-related disruptions, supports operational recovery efforts, and provides expert guidance during both day-to-day operations and irregular operations.

Responsibilities

Serve as the Operations Control Centre's catering subject matter expert, providing real-time operational guidance, risk assessments, and recommendations during both normal and disrupted operations.
Manage catering-related operational disruptions and recovery efforts, including shortages, delays, aircraft substitutions, diversions, cancellations, and service impacts, while balancing guest experience, operational performance, and cost.
Act as the primary liaison between network-level decision makers and catering providers, communicating operational impacts, service adjustments, recovery plans, and escalation requirements across the network.
Administer catering operational reporting and processes, including delay documentation and coding, review of catering-related incident hazard reports, coordination of vendor investigations, and escalation of recurring issues.
Drive operational excellence and compliance by investigating root causes of operational issues, identifying continuous improvement opportunities, and ensuring adherence to airline policies, food safety regulations, aviation security requirements, and operational standards.

Qualifications

2-5 years of experience in airline operations, airport operations, inflight services, catering operations, or a related operational environment.
Experience working in an Operations Control Centre, Network Operations Centre, or 24/7 operational environment is considered an asset.
Strong understanding of airline operational processes and disruption management.
Knowledge of airline delay coding and operational performance reporting is an asset.

Skills

Strong operational judgment, problem-solving, and risk assessment skills, with the ability to make sound decisions in a fast-paced, time-sensitive environment.
Excellent communication, collaboration, and stakeholder management abilities.
Strong organizational and analytical skills, with attention to detail and the ability to manage multiple priorities while driving continuous improvement.
Proven ability to work independently, remain calm under pressure, and respond effectively during operational disruptions.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

Apply About employer

More about this job

Responsibilities

The Catering Coordinator provides 24/7 operational support and real-time monitoring for inflight catering within the Operations Control Centre. They act as the primary liaison between internal teams and third-party providers to manage disruptions and ensure service standards are met.

Requirements

Candidates must have 2-5 years of experience in airline operations, airport operations, or a related operational environment. A strong understanding of airline operational processes and disruption management is required.

Skills

Operational judgment
Problem-solving
Risk assessment
Communication
Collaboration
Stakeholder management
Organizational skills
Analytical skills
Attention to detail
Disruption management
Operational reporting
Decision support

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Airline operations
Catering operations
Operations Control Centre
OCC
Inflight services
Disruption management
Risk assessment
Operational reporting
Vendor management
Food safety regulations
Aviation security
Network operations
Operational excellence
Incident hazard reports
Stakeholder management

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