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Added 8 mins ago
Tenant Support Worker
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Complete required paperwork and maintain statistical and evaluative data
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- Full-time
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Added 38 mins ago
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Process Engineering lll (Packaging)
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…processes to CPL’s equipment and operational requirements through data obtained during line and process test runs. Uses gained knowledge to assist in the development and optimization of…
Added 38 mins ago
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EasyPlan Functional Consultant
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Prepare/update functional test scenarios and UAT cases for manufacturing planning.
Added 38 mins ago
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Support metadata management, data cataloguing, and governance initiatives.
Added 38 mins ago
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Added 38 mins ago
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Added 38 mins ago
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Added 53 mins ago
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Added 53 mins ago
CSA - Baggage U, YYC (PT)
WestJet Group
Calgary, AB
…Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug…
Added 53 mins ago
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London, ON
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WestJet Group

CSA - Baggage U, YYC (PT)

Calgary, AB, Canada

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Job details

Apply by: Nov 13, 2026
Experience: 1 year airport experience is an asset
Posting language: English
Posted: Nov 5, 2026

Original job description

Please note: This position is not eligible for remote work under our hybrid work policy.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

CSA - Baggage U, YYC (Part Time)

The Baggage Service Agent plays a vital role in delivering exceptional guest experiences by ensuring a high level of customer service upon arrival. You act as a key liaison between guests and their property, taking ownership of reuniting travelers with their delayed baggage. You will coordinate the expedited delivery of delayed baggage by working closely with WestJet bases, Central Baggage Services, other airlines, couriers, customs agencies, and guests to ensure timely and accurate returns.

Responsibilities:

Act as Arrivals Agent for all guest inquiries (both in person and by telephone), and direct guests accordingly (oversize area, international connections, etc).  
Initiate delayed baggage investigation and damage baggage assessment, and establishment of delay/damage reports for mishandled guest baggage.  
Lift/Move baggage up to 50 lbs from carousels and between areas of the airport.
Minimize baggage mishandling through proactive communication with various touchpoints to ensure efficient routing
Track arriving flight details and monitoring baggage carousels, recording particulars into daily log. 
Monitor inbound arrival times and ensure Flight Information Display System is accurate. 
Communicate with ground handlers regarding all departing/arriving baggage, arranging for baggage sweeps (pit, cart and ramp).  
Ensure proper security measures are followed for in-bond baggage (International) and manage customs processing and storage.  
Proactively re-route baggage.  
Receive and process airside expedite baggage.  
Coordinate baggage swaps and manage bulk outs during IROP flights.  
Investigate, update delayed baggage reports, and contacting guests with any updates on open delayed baggage reports.  
Manage lost item reports and found item inventory.

Experience and qualifications:

1 year airport experience is an asset
Intermediate skills in Microsoft applications (Word, Excel and Outlook) and Airport computer systems.  
Demonstrated ability to provide exceptional guest service.  
Proven ability to work with minimal supervision, problem solve, de-escalate situations and take responsibility for accomplishing tasks within timeliness.  
Proven ability to adapt to procedural changes. 
Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training. Our training environment has evolved and has become more virtual and self-directed than in the past. This change has resulted in an increase in reading requirements via independent and on-line learning as an integral part of the training program.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

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More about this job

Responsibilities

The Baggage Service Agent acts as a liaison to reunite travelers with delayed baggage and manages guest inquiries regarding arrivals. Responsibilities include initiating baggage investigations, monitoring carousels, and coordinating with various airport departments to ensure efficient baggage routing.

Requirements

Candidates should have at least one year of airport experience and intermediate proficiency in Microsoft Office applications. The role requires the physical ability to lift up to 50 lbs and strong English reading skills for training purposes.

Skills

Customer service
Problem solving
Communication
Microsoft Word
Microsoft Excel
Microsoft Outlook
Baggage handling
Data entry
Conflict de-escalation
Time management
Adaptability

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Baggage Service Agent
Airport Operations
Guest Services
Customer Service
Baggage Investigation
Flight Information Display System
Ground Handling
Customs Processing
IROP
Microsoft Office
Logistics
Safety
Security
Travel Industry
Inventory Management

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