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Added 20 mins ago
PC
PwC Private, Senior Associate Bilingual (EN/FR)
PwC Canada
QC · Clarke City, QC
- Full-time
Added 20 mins ago
QR
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Added 21 mins ago
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Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 21 mins ago
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- $30 to $35 CAD / hour
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Added 36 mins ago
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Added 36 mins ago
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Assistant Manager, Lending Operations
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- Full-time
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Added 36 mins ago
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Senior Software Engineer, AI Developer Experience
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- Full-time
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…development experience at Vanta, including background agents, agent evaluation systems, and tooling that helps engineers work more effectively with AI. The team combines software…
Added 51 mins ago
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Added 1 hour ago
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- $80,000 to $110,000 CAD / year
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General Insurance Agent Level 2 license through the Insurance Council of British Columbia or equivalent license in the individual’s province of residence, with the ability to obtain a…
Added 1 hour ago
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Software Engineering Manager
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- Full-time
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Added 1 hour ago
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Account Executive, VIP
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Vancouver, BC
- $65,000 to $75,000 CAD / year
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Added 1 hour ago
A
Samsung Digital Appliance Promoter
Acosta
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- Part-time
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Added 1 hour ago
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Samsung Digital Appliance Promoter
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Langley (District), BC · Langley, BC
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WestJet Group

Customer Service Agent, YYZ (Part Time)

Mississauga, ON, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Nov 3, 2026
Working hours: 20-30 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

Please note: This position is not eligible for remote work under our hybrid work policy.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

We are proactively hiring to pool candidates for anticipated upcoming vacancies. This is a part-time position with scheduling requirements averaging 20-30 hours per week.

What this role is all about:

WestJet's Customer Service Agents are responsible for helping our guests have a positive experience getting through the airport and on to the aircraft. You are often the first in-person point of contact for our guests and play a crucial role as a WestJet brand ambassador.

Your expertise is essential in providing a safe and stress-free experience by helping guests check-in, supporting self-serve kiosks, preparing the aircraft for on-time departure, executing successful deplaning and boarding processes, greeting our most recent arrivals, assisting guests with connections, and more! You are there to help our guests, while creating the experience our guests have come to know and love about WestJet.

What you will bring to the team:

You are a true customer service agent and possess a minimum of two years’ experience in a customer-facing role.
You understand the importance of safely performing on-time and bring a proven track record for punctuality and reliability.
You are a multitasker, comfortable working in a fast-paced, time-sensitive environment, and work well under pressure.
You must have the ability to walk long distances, stand for extended periods of time and be able to lift up to 50lbs.
You are an effective communicator with demonstrated proficiency with computers and recent experience using Windows-based software.
Prior experience working in an airline, travel, tourism or hospitality would be considered an asset.
Ability to work a flexible work schedule. You will be required to work shift work, as we are a 24/7 operation.
Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training. Our training environment has evolved and has become more virtual and self-directed than in the past. This change has resulted in an increase in reading requirements via independent and on-line learning as an integral part of the training program.

Responsibilities:

Providing a safe and positive airport experience for our guests travelling through our airport.
Perform guest service tasks such as processing service fees, creating new and/or changing reservations, issuing tickets, support self-serve kiosks, assisting guests with mobility issues, aircraft arrivals and departures.
Troubleshooting Concerns - Assisting guests with itinerary changes, supporting guests with disrupted flights as well as delayed and damaged baggage. Providing a safe and positive airport experience for our guests travelling through our airports.
Follow all procedures to safely perform on time (SPOT).
Ensure and uphold exceptional guest service standards.
Effectively manage uncomfortable or challenging situations with the public.
Carry oneself with the utmost professionalism and poise while on-duty or in the public eye.
Must adhere to uniform and appearance standards as prescribed under company policy.
Other duties as assigned.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

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More about this job

Responsibilities

The Customer Service Agent is responsible for providing a safe and positive airport experience by assisting guests with check-in, boarding, and deplaning processes. They also handle service fees, manage reservations, and troubleshoot guest concerns such as flight disruptions or baggage issues.

Requirements

Candidates must have a minimum of two years of experience in a customer-facing role and possess strong computer skills using Windows-based software. The role requires the physical ability to stand for extended periods, walk long distances, and lift up to 50lbs, along with the flexibility to work 24/7 shift schedules.

Skills

Customer service
Multitasking
Communication
Computer proficiency
Windows-based software
Problem solving
Punctuality
Reliability
Time management
Conflict resolution

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Airport Operations
Guest Services
Customer Service
Aviation
Travel
Hospitality
Windows
Reservations
Ticketing
Safety
Shift work
Ground handling
Brand ambassador
Communication
Multitasking
Punctuality
Reliability
Troubleshooting
Baggage services
Boarding
Deplaning

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