Global Account Manager

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Reporting to the Manager, Agency & Specialty Sales, the Global Account Manager leads air sales efforts to maximize revenue and drive market share growth within a portfolio of online travel agencies (OTAs). Key responsibilities include customer relationship management, contract negotiation, business planning, and data analysis to set optimal program goals and ensure revenue and market share targets are met. 

This role blends traditional consultative account management with a strong emphasis on developing and executing strategic marketing plans. The Global Account Manager fosters a team-selling environment, collaborating with and regularly updating multiple internal and external stakeholders.

Key deliverables include:

• Manage revenue, market share growth, and retention within an assigned portfolio of Online Travel Agencies (OTAs) 

• Develop, execute, and continuously analyze strategic marketing plans with defined KPIs aligned to WestJet's strategic pillars 

• Qualify and contract new partnerships that align with WestJet's strategic pillars 

• Establish and develop relationships within a defined portfolio 

• Prepare and deliver proposals and presentations to all levels of the organization 

• Manage partner marketing funds, incentives, and promotional programs 

• Act as a subject matter expert on WestJet's products and services 

• Maintain a competitive and industry knowledge base of product and service offerings, and provide strategic recommendations 

• Lead project management as required to support partner and WestJet objectives 

• Provide accurate and timely reporting to WestJet leadership 

• Ensure personal targets and KPIs are met 

• Attend industry events, trade shows, and partner events 

• Work cross-functionally with internal departments, including Trade Marketing, Performance Marketing, Sales Development, Finance, and Loyalty 

Experience & Qualifications:

• Relevant post-secondary education 

• 7-10 years of experience in account management and performance marketing, with a strong background in business-to-business (B2B) contract negotiation 

• Strong negotiation and analytical skills 

• Experience working in a global environment, with the ability to tailor strategic business plans to the needs of a global partnership with multiple international points of sale 

• Ability to manage accounts through the development of strategic account business plans 

• Highly organized, with strong prioritization and multitasking skills and a sense of urgency 

• Ability to navigate the consultative selling process effectively 

• Proven ability to balance the needs of Guests and WestJet while remaining results-focused 

• Ability to deliver engaging presentations to travel industry executives 

• Excellent written and verbal communication skills 

• Strong knowledge of reporting and analytics tools (e.g., DDS, GDS, PRISM, Tableau, MS Office) 

• Proven ability to work in a fast-paced, dynamic environment 

• Demonstrated ability to present ideas clearly and solve problems creatively 

• Ability to travel regularly as required for the role 

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs 

Think we’re a great fit? Apply now!

About WestJet Group of Companies 

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please visit westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.