Find work in Canada.

331,421 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
Director, Change Enablement
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
…agenda. The role closes the gap between funded transformation delivery and the employee readiness required to realize value across enterprise AI, PC Financial integration and convergence,…
Added 20 mins ago
Senior Manager, Background Checks and Anti-Corruption (13-month contract)
Deloitte
Toronto, ON
Full-time
As a Senior Manager, Background Check and Anti-Corruption, you will:
Added 20 mins ago
Bilingual Customer Excellence Associate
IMCD Group
Brampton, ON
Full-time
In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer…
Added 20 mins ago
Director, Insurance Operations
CI Financial
Toronto, ON
Full-time
Strong knowledge of Canadian individual life insurance products, carrier practices, application processing, underwriting requirements, medical and financial evidence, issue, delivery,…
Added 20 mins ago
Manager, Background Check (13-month contract)
Deloitte
Toronto, ON
Full-time
Support the day-to-day operations of the firm’s Background Check program, helping ensure the timely delivery of high-quality due diligence and risk assessments.
Added 20 mins ago
Water Wastewater Enforcement Program Manager
Niagara Region
Thorold, ON
$105,330 to $123,910 CAD / year
Full-time
Reporting to the Manager of Compliance, Enforcement and Lab Services, the W-WW Enforcement Program Manager manages the execution and delivery of the Sewer Use By-law Enforcement program,…
Added 20 mins ago
Meeting and Conference Centre Team Lead
Norton Rose Fulbright
Calgary, AB
Full-time
…Centre Team Lead to join our Calgary office. Reporting to the Manager, Office Services & Facilities, this role is responsible for overseeing the daily operation of the firm's conference…
Added 49 mins ago
Maintenance Power Engineer 3rd Class - BC Children's & Women's Hospital
Provincial Health Services Authority
Vancouver, BC
Full-time
…diesel generator engine sets and associated fuel oil storage and delivery equipment and provide necessary adjustments or…
Added 49 mins ago
Project Manager
GRUNDFOS
Brockville, ON
Full-time
As our new Project Manager, you will be leading and executing customer projects across the full lifecycle - from order entry through installation, start-up, and commissioning - ensuring…
Added 49 mins ago
Senior Engineer- Software
Marmon Technologies India Pvt Ltd
SK
Full-time
…Server, and Active Directory, with a focus on automating service delivery, server provisioning, and operational processes. Experience with enterprise storage and backup platforms such as…
Added 49 mins ago
Project Manager - Permanent - 4315
Parker Huggett - A Division of LRO Staffing
Ottawa, ON
Full-time
As Project Manager, you will take responsibility for the successful delivery of assigned construction projects while working closely with the estimating, field and senior management teams.
Added 50 mins ago
System Navigator
NorWest Community Health Centres
Thunder Bay, ON
…empowerment, community engagement, and coordinated service delivery for Black communities experiencing complex health and social…
Added 50 mins ago
Therapist
NorWest Community Health Centres
Thunder Bay, ON
…outreach, health promotion, harm reduction approaches, and the delivery of client-centred services in diverse community…
Added 50 mins ago
Occupational Therapist - Slaight Centre Early Intervention Service
CAMH
Toronto, ON
Reporting to the Manager of SCEIS, you will be expected to contribute to program development, continuous quality improvement initiatives, and to the research and educational activities of…
Added 1 hour ago
Job ID #32254: Superintendent Energy and Utilities
City of Hamilton
Hamilton, ON
Full-time
Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-cityby 4:00 p.m. on October 7, 2026.
Added 1 hour ago
Job ID #32251: Senior Project Manager - Finance and Supply Chain Management
City of Hamilton
Hamilton, ON
Full-time · Temporary
Reporting to the Director ERP, we are seeking an experienced Senior ERP Project Manager –Finance and SCM Implementation to lead the successful implementation of a large-scale ERP…
Added 1 hour ago
Job ID #32249: E Learning Specialist - Enterprise Asset Management (EAM)
City of Hamilton
Hamilton, ON
Full-time · Temporary
Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-cityby 4:00 p.m. on October 7, 2026.
Added 1 hour ago
Lead Full-Stack GenAI Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
As a Lead Full-Stack GenAI Engineer , you will lead the hands-on delivery of secure Generative AI and agentic AI solutions from discovery and prototype through production deployment,…
Added 1 hour ago
Principal Forward Deployed Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
The FDE Practice Manager is responsible for setting and elevating the Forward Deployed Engineering (FDE) capability across McCain, ensuring a high standard of technical excellence, business…
Added 1 hour ago
Youth Mental Health Worker
CMHA
ON · Aurora, ON
Part-time
Knowledge/skills/experience in counselling, case management, and workshop/group development and delivery and familiarity with solution-focused brief therapy and/or other brief counselling…
Added 1 hour ago
Miramichi Registered Nurse Class D (RNCD) - Nurse Practitioner PCN 1757481
Horizon Health Network
Miramichi, NB
Full-time
…you will be contacted via the email address provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically…
Added 1 hour ago
Saint John Registered Nurse Class Manager (RNCMA) PCN 1251941
Horizon Health Network
Saint John, NB
Full-time
Provide leadership and assume the responsibility, authority, and accountability for nursing practice and delivery of patient centered care to patients and families in the Renal Care…
Added 1 hour ago
Saint John Manager,Food Service,Environmental Services and Patient Support (MFEM) (N-B) PCN 1250911
Horizon Health Network
Saint John, NB
Full-time
…you will be contacted via the email address provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically…
Added 1 hour ago
Saint John Radiation Therapist 2 (RD02) PCN 1257866
Horizon Health Network
Saint John, NB
Full-time
…you will be contacted via the email address provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically…
Added 1 hour ago
Fredericton Occupational / Physiotherapy Assistant (3029) PCN 1152481
Horizon Health Network
Fredericton, NB
Full-time
…you will be contacted via the email address provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically…

WestJet Group

Guest Service Manager, YYC (PT)

Calgary, AB, Canada

Apply by: Oct 1, 2026
Experience: 1-3 years leadership experience with a demonstrated ability to mentor and motivate team members using outstanding people skills.
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Please note: This position is not eligible for remote work under our hybrid work policy.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Guest Service Manager, YYC (Part Time)

Reporting to the Sr. Manager, Guest Experience, the Guest Service Manager (GSM) is the operational manager on the floor. GSM’s are responsible for day-of operation leadership of the team, ensuring they are supported in meeting safety objectives, operational goals, delivering on guest experience KPIs, cost control, supporting WestJet culture and values and delivery of all aspects of performance and support.

Key deliverables:

Accountable for the successful implementation of all IROP activities that occur at the base to maximize safety and service at the lowest reasonable cost.

Conduct shift briefings with all front-line employees regarding all operationally required information and promoting Safety, Standard Operating Procedures and Guest Experience.

Develop strategies to efficiently manage operations within the airport. This includes check-in, gates, priority services and baggage services.

Development of guest service processes and procedures for check in and departures and provide guidance on contingency plans for degraded modes of operations.

Provide feedback from the Day to day operational performance of agents to identify trends and address concerns as it relates to performance, reliability and conduct.

Ensure team compliance to WestJet and Transport Canada safety and security management standards and respond accordingly to action items and promoting WestJet safety standards.

Ensure that above the wing safety audits are completed and action plans are in place for any identified trends.

Ensure that international documentation requirements are consistently met, and processes are in place to guarantee accurate completion.

Ensure that the base meets Guest Experience targets and that the team consistently maintains guest focus.

Execute local plan for organizational objectives including Guest Satisfaction (NPS and OSAT), Operational Performance (SPOT), Cost (budget adherence), People and Culture (Development and succession planning), and Safety (TRIF) to meet quarterly and annual targets.

Follow up on any identified service failures and implement process improvements.

Identify strategic opportunities within the Airport community and facility that will enhance service and improve operations.

Liaise with business partners regarding daily operations - both external (i.e., CATSA, PRM service partners, Ground Handling partners) and internal (Inflight, Flight Operations, IT).

Monitor relevant key performance indicators and develop and implement strategies to ensure that established targets are met.

Responsible for ensuring staff resources are in place to support operational and guest experience requirements and provide guidance on staffing requirements.

Roll out of front-line initiatives and associated change management strategies to ensure successful launches and long-term team compliance.

Delivery of coaching conversations as required and participation in performance management conversations when requested.

Work collaboratively with the employee representatives at the base to respond to employee concerns.

Experience & qualifications:

1-3 years leadership experience with a demonstrated ability to mentor and motivate team members using outstanding people skills.

A minimum of 2 years airline operational leadership experience in a guest focused environment is preferred.

Ability to work a rotating schedule 24/7/365 and adjust schedules as required for business meetings and training.

Demonstrated experience in maintaining effective employee relations and in the management of leadership and front-line performance.

Excellent ability to multitask and handle changing priorities under extreme pressure and timelines; able to delegate tasks effectively.

Excellent written and verbal communication skills.

Experienced in the development and implementation of operational processes and the establishment of best practices.

General knowledge of best human resource practices (i.e. wellness and performance management);

Possess strong business acumen in order to deliver departmental plans including budget adherence.

Proficient in PC based applications, Microsoft PowerPoint, Word, Excel, Outlook and Teams.

Proven track record in the development of operational and performance targets.

Strong knowledge and understanding of Sabre/DW and other Airport systems and processes.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

Apply About employer

More about this job

Responsibilities

The Guest Service Manager is responsible for day-to-day operational leadership on the airport floor, ensuring safety, service standards, and operational goals are met. They oversee front-line staff, manage contingency plans, and monitor key performance indicators to ensure guest satisfaction and budget adherence.

Requirements

Candidates must have 1-3 years of leadership experience, with a preference for at least 2 years of airline operational leadership in a guest-focused environment. The role requires the ability to work a 24/7/365 rotating schedule and proficiency in PC-based applications and airport systems.

Skills

Operational leadership
Guest experience management
Safety compliance
Team mentorship
Performance management
Conflict resolution
Multitasking
Communication skills
Budget adherence
Process improvement
Change management
Sabre/DW
Microsoft Office
Strategic planning
Stakeholder management

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Airport Operations
Guest Services
Safety Management
KPIs
IROP
Check-in
Baggage Services
NPS
OSAT
SPOT
TRIF
Sabre
Microsoft PowerPoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Transport Canada
Leadership
Change Management
Performance Management
Employee Relations
Budgeting
Aviation
Operational Efficiency

Report this job