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Added 16 mins ago
J
Senior GTM Engineer
Jobgether
Canada
- Part-time
GTM System Development: Build go-to-market infrastructure, including data enrichment pipelines, lead scoring models, lead routing logic, and signal-based workflows, primarily using Clay.
Added 31 mins ago
W
Intermediate Analyst
WestJet
Calgary, AB
- Full-time
The Intermediate Analyst, ServiceNow Platform Administration is responsible for the day-to-day administration, health, stability and reliability of WestJet’s ServiceNow platform.
Added 31 mins ago
B
Customer Service Representative
BASF
Regina, SK
- Full-time
Investigating and resolving order, delivery, pricing, billing, credit/debit, return and system exceptions by coordinating corrections with customers, Sales, Supply Chain, warehouses,…
Added 32 mins ago
AC
Recruitment Coordinator
Aurora Cannabis Inc.
Bradford, ON
- $50,000 to $55,000 CAD / year
- Full-time
…pre-employment and onboarding activities through the Applicant Tracking System (ATS), HR Platform, and…
Added 47 mins ago
VP
Intelligent P&ID Systems Specialist
Vista Projects Limited
Calgary, AB
- Full-time
The Intelligent P&ID System Specialist is part of a multi-disciplinary team responsible for the developing and maintaining and supporting intelligent P&ID environments that form a key part…
Added 1 hour ago
1
Administrator-East Village Dental, Calgary
123Dentist
Calgary, AB
- Full-time
Added 1 hour ago
M
RQ00793 - Project Manager/Leader - Senior
Maarut
Toronto, ON
- Contract
including configuration, customization, administration, and implementation of
Added 2 hours ago
YR
Solutions Architect
York Region (The Regional Municipality of York)
Newmarket, ON
- Full-time
Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have…
Added 4 hours ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
…design workflows, automations and fields, and partner with system administrators to build and maintain…
Added 5 hours ago
H
Specialist Continuing Care, Housing
HealthCareersInSask.ca
Regina, SK
- Full-time
Knowledge in the Saskatchewan health care system
Added 5 hours ago
LH
2600002791 - Registered Nurse
Lakeridge Health
Oshawa, ON
- Internship
…sites across the Durham Region. Guided by our vision of One System. Best Health. and supported by a dedicated team of nearly 9,000 staff, physicians, and volunteers, Lakeridge Health is a…
Added 5 hours ago
LH
2600002792 - Registered Nurse
Lakeridge Health
Oshawa, ON
- Full-time
…sites across the Durham Region. Guided by our vision of One System. Best Health. and supported by a dedicated team of nearly 9,000 staff, physicians, and volunteers, Lakeridge Health is a…
Added 5 hours ago
LH
2600002781 - Manager Medical Affairs
Lakeridge Health
Oshawa, ON · Greater Oshawa Metropolitan Area
- Internship
Location: Oshawa & Ajax-Pickering, with system-wide responsibilities
Added 5 hours ago
LH
2600002805 - Indigenous Outreach Liaison
Lakeridge Health
Oshawa, ON
- Internship
…sites across the Durham Region. Guided by our vision of One System. Best Health. and supported by a dedicated team of nearly 9,000 staff, physicians, and volunteers, Lakeridge Health is a…
Added 5 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Manage major system administration, including configuration, integrations, security roles, and data structures
Added 5 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the IT Manager, the position is responsible for administration, implementation, and maintenance of the City’s website, web-based applications, software, data…
Added 5 hours ago
K
Resource Management Administrator
KPMG
ON · Toronto, Ontario
- Full-time
This role is part of KPMG’s National Advisory Resource Management Team, supporting the accurate and timely administration of resource schedules and workforce data. The Resource Management…
Added 5 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
…Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration frameworks, ensuring the reliability, scalability, and security of…
Added 5 hours ago
BW
Registered Nurse, FIR (Families in Recovery) - BC Women’s Hospital and Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Part-time
…services such as maternal, fetal/newborn/infant assessment and administration of ordered drugs and therapy. Cerate a therapeutic environment by providing teaching and…
Added 6 hours ago
A
Operations Specialist - Winnipeg Canada
Agoda
Winnipeg, MB
- Full-time
Managed partners- contracting, payments, system administration
Added 6 hours ago
General Duty Nurse (N2) - Child Health - JL3 Pediatric ICU
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 6 hours ago
General Duty Nurse (N2) - Women's Health Mother Baby Unit
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 6 hours ago
General Duty Nurse (N2) - Surgery-D3 Trauma/Stepdown
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 6 hours ago
General Duty Nurse (N2) - Critical Care/ICU Nurse - Trainee
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 6 hours ago
General Duty Nurse (N2) - Women's Health Mother Baby Unit
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…

WestJet Group

Intermediate Analyst

Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 5, 2026
Experience: 2+ years of experience in ServiceNow administration, platform support or a related technical role.
Posting language: English
Posted: Oct 20, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

The Intermediate Analyst, ServiceNow Platform Administration is responsible for the day-to-day administration, health, stability and reliability of WestJet’s ServiceNow platform.

This is a hands-on technical role responsible for administering and supporting the platform, troubleshooting issues, supporting platform maintenance and changes, and continuously improving how ServiceNow is operated. The successful candidate will independently manage routine and moderately complex platform activities while working with developers, architects and other stakeholders when deeper technical expertise is required.

Key responsibilities

Administer and maintain the ServiceNow platform and core platform configuration.
Manage users, groups, roles and access in accordance with established security and governance requirements.
Configure and maintain platform components including system properties, notifications, forms, lists and other administrative settings.
Monitor platform health and proactively identify issues, risks and opportunities for improvement.
Investigate and troubleshoot platform issues, determine root causes and resolve or escalate issues as appropriate.
Support ServiceNow upgrades, patches, releases and routine platform maintenance.
Perform testing and validation related to upgrades, configuration changes and maintenance activities.
Support the movement and validation of configuration across ServiceNow environments.
Monitor and help maintain platform data quality and configuration integrity.
Support role, access and licence administration.
Maintain accurate technical documentation, operational procedures and knowledge articles.
Identify opportunities to simplify, standardise or automate recurring administrative activities.
Support incident, problem and change activities affecting the ServiceNow platform.
Collaborate with developers and architects on changes or issues requiring development or architectural expertise.
Apply established platform standards, technical guardrails and ServiceNow best practices.
Contribute to platform health, technical debt reduction and continuous improvement.

Experience and qualifications

2+ years of experience in ServiceNow administration, platform support or a related technical role.
Hands-on experience administering ServiceNow in an enterprise environment.
Strong understanding of ServiceNow users, groups, roles and access management.
Experience configuring and maintaining ServiceNow platform functionality.
Experience troubleshooting technical issues and performing root-cause analysis.
Experience supporting platform releases, upgrades or maintenance activities.
Understanding of ServiceNow configuration and development practices.
Understanding of IT service management processes including incident, problem and change management.
Ability to independently manage routine and moderately complex technical and administrative work.
Strong problem-solving, documentation and communication skills.
Ability to recognise when an issue requires development, architectural or vendor expertise.

Preferred qualifications

ServiceNow Certified System Administrator (CSA).
Experience supporting an enterprise ServiceNow implementation.
Experience with ServiceNow Automated Test Framework (ATF).
Familiarity with ServiceNow security and access controls.
Experience supporting ServiceNow upgrades and release management.
Familiarity with CMDB and platform data-quality practices.
Exposure to multiple ServiceNow products or capabilities.
Basic JavaScript knowledge with the ability to understand and troubleshoot existing ServiceNow configuration and scripts.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

Apply About employer

More about this job

Responsibilities

The Intermediate Analyst is responsible for the day-to-day administration, health, and reliability of the ServiceNow platform. They will manage routine platform activities, troubleshoot technical issues, and collaborate with stakeholders to implement improvements.

Requirements

Candidates must have at least 2 years of experience in ServiceNow administration or a related technical role. Strong problem-solving skills and an understanding of IT service management processes are required.

Skills

ServiceNow administration
Platform support
User management
Access management
Troubleshooting
Root-cause analysis
System configuration
Incident management
Problem management
Change management
Technical documentation
JavaScript
Automated Test Framework
CMDB
Platform maintenance

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Platform Administration
IT Service Management
Incident Management
Problem Management
Change Management
JavaScript
Automated Test Framework
CMDB
System Administrator
Technical Support
Governance
Security
Access Control
Enterprise Environment
Root-cause Analysis
Platform Health
Technical Debt
Automation
Documentation

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