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Added 2 mins ago
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Intermediate Security Analyst - HYBRID
BMO
Toronto, ON
- Full-time
Provides technical Information Security subject matter expertise.
Added 2 mins ago
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Credit Analyst - Business Banking
BMO
Laval, QC
- Full-time
May specialize as either a funding specialist or a credit analyst.
Added 3 mins ago
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Financial Analyst, Financial Reporting (18 Month Contract)
Sobeys
Mississauga, ON
- Contract
…team! We currently have a contract opportunity for a Financial Analyst, Financial Reporting to join our Finance team based out of our offices in Mississauga,…
Added 4 mins ago
TT
Financial Analyst
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $61,582.5 to $86,215.5 CAD / year
- Full-time
We’re looking for a Financial Analyst to support driving data accuracy, financial planning, forecasting & business decision-making across the organization. This role leverages analytics to…
Added 4 mins ago
Engineer, PLC
Inter Pipeline Ltd.
AB · Strathcona County, AB
Located at the Heartland Petrochemical Complex (HPC) just north of Fort Saskatchewan, the Sr. Analyst, PLC Control Systems, will join the HPC Technical Services team.
Added 4 mins ago
Analyst, Prime Trade Support Middle Office (GWO)
Scotiabank
Toronto, ON
Strong technical abilities including knowledge of basic software engineering principles and experience in SQL, VBA, Access, Excel and a sound understanding of operational processes
Added 4 mins ago
Senior Analyst, Business Intelligence Systems
Scotiabank
Toronto, ON
…process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all…
Added 4 mins ago
Engineering Analyst, Nuclear Industry
BWXT
Cambridge, ON
As our Engineering Analyst you will perform structural qualification of nuclear components - such as steam generators, heat exchangers, process vessels, and piping assemblies - and/or…
Added 4 mins ago
Business Analyst
Government of Alberta
AB
Policy development skills across complex technical and regulatory environments.
Added 16 mins ago
Business Systems Associate
L3Harris Technologies
ON · Waterdown, ON
1-3 years of experience in a business analyst, technical support, or operations system’s role
Added 16 mins ago
Material Analyst
L3Harris Technologies
Mirabel, QC
The Material Analyst, is responsible of procurement activities for Customer parts to support and suggest strategies for repair line operations across different sites while maintaining…
Added 16 mins ago
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Legal Entity Controller Analyst
Barclays
Toronto, ON
- Full-time
Requires in-depth technical knowledge and experience in their assigned area of expertise
Added 32 mins ago
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Business System Analyst
Iris Software Inc.
Toronto, ON
- Contract
We are seeking a Technical Business Systems Analyst (TBSA). The ideal candidate brings a strong product mindset, experience working within agile product organizations, and a solid…
Added 32 mins ago
AS
System Administrator
Acronym Solutions Inc.
Toronto, ON · Greater Toronto Area, Canada
- $45 to $49 CAD / hour
- Contract
This is an excellent opportunity for junior-to-intermediate IT professionals looking to expand their technical skills across identity and access management (IAM), cloud technologies, and…
Added 33 mins ago
KG
Intermediate Risk and Control Analyst
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Added 33 mins ago
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Technical Product Owner
Axelon Services Corporation
Montreal, QC
- $79.31 USD / hour
- Other
Experience as a Product Owner, Technical Product Owner, Business Analyst, Product Manager, or equivalent role delivering technology products in an Agile environment.
Added 33 mins ago
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Director, Content Marketing
Emburse
Toronto, ON
- Full-time
Own the content strategy and editorial calendar across blogs, case studies, whitepapers, analyst reports, and thought leadership, aligned to active GTM campaigns and Emburse’s Expense…
Added 33 mins ago
EC
Director, Content Marketing
Emburse Chrome River
Toronto, ON
- Full-time
Own the content strategy and editorial calendar across blogs, case studies, whitepapers, analyst reports, and thought leadership, aligned to active GTM campaigns and Emburse’s Expense…
Added 34 mins ago
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Consultant, Business Solutions
Ryan
Mississauga, ON
- Full-time
This role contributes to project execution by analyzing business and system processes, researching technical matters, manipulating and validating data, and supporting the implementation and…
Added 34 mins ago
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IT Ops Specialist
TD
Mississauga, ON · Toronto, ON
- Full-time
This Senior Analyst role reports directly to the Sr. Manager of Network Operations. The position is expected to provide senior level troubleshooting expertise including on-call pager…
Added 48 mins ago
E
Director, Content Marketing
Emburse
Toronto, ON
- Full-time
Own the content strategy and editorial calendar across blogs, case studies, whitepapers, analyst reports, and thought leadership, aligned to active GTM campaigns and Emburse’s Expense…
Added 48 mins ago
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Consultant, Technical Analyst
CIBC
Toronto, ON
- Full-time
You’ll be joining CIBC’s Client Operations Technology team. As a Consultant Technical Analyst, you’ll lead complex initiatives to design strategic solutions aligned with CIBC’s enterprise…
Added 1 hour ago
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RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, process modelling, workflow optimization, database analysis, and stakeholder…
Added 1 hour ago
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Salesforce Administrator / Business Analyst for Si Métier
Wepoint
Montreal, QC
- Full-time
We are seeking a Salesforce Analyst / Administrator to join the onepoint Business IT (SI Métier) team and drive the continuous improvement and evolution of our Salesforce environment, with…
Added 1 hour ago
D
Analyst - Transfer Pricing (Toronto)
Deloitte
Toronto, ON
- Full-time
Looking to develop your technical skills and knowledge? Look no further!

WestJet Group

Intermediate Analyst

Calgary, AB, Canada

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Job details

Apply by: Nov 5, 2026
Experience: 2+ years of experience in ServiceNow administration, platform support or a related technical role.
Posting language: English
Posted: Oct 20, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

The Intermediate Analyst, ServiceNow Platform Administration is responsible for the day-to-day administration, health, stability and reliability of WestJet’s ServiceNow platform.

This is a hands-on technical role responsible for administering and supporting the platform, troubleshooting issues, supporting platform maintenance and changes, and continuously improving how ServiceNow is operated. The successful candidate will independently manage routine and moderately complex platform activities while working with developers, architects and other stakeholders when deeper technical expertise is required.

Key responsibilities

Administer and maintain the ServiceNow platform and core platform configuration.
Manage users, groups, roles and access in accordance with established security and governance requirements.
Configure and maintain platform components including system properties, notifications, forms, lists and other administrative settings.
Monitor platform health and proactively identify issues, risks and opportunities for improvement.
Investigate and troubleshoot platform issues, determine root causes and resolve or escalate issues as appropriate.
Support ServiceNow upgrades, patches, releases and routine platform maintenance.
Perform testing and validation related to upgrades, configuration changes and maintenance activities.
Support the movement and validation of configuration across ServiceNow environments.
Monitor and help maintain platform data quality and configuration integrity.
Support role, access and licence administration.
Maintain accurate technical documentation, operational procedures and knowledge articles.
Identify opportunities to simplify, standardise or automate recurring administrative activities.
Support incident, problem and change activities affecting the ServiceNow platform.
Collaborate with developers and architects on changes or issues requiring development or architectural expertise.
Apply established platform standards, technical guardrails and ServiceNow best practices.
Contribute to platform health, technical debt reduction and continuous improvement.

Experience and qualifications

2+ years of experience in ServiceNow administration, platform support or a related technical role.
Hands-on experience administering ServiceNow in an enterprise environment.
Strong understanding of ServiceNow users, groups, roles and access management.
Experience configuring and maintaining ServiceNow platform functionality.
Experience troubleshooting technical issues and performing root-cause analysis.
Experience supporting platform releases, upgrades or maintenance activities.
Understanding of ServiceNow configuration and development practices.
Understanding of IT service management processes including incident, problem and change management.
Ability to independently manage routine and moderately complex technical and administrative work.
Strong problem-solving, documentation and communication skills.
Ability to recognise when an issue requires development, architectural or vendor expertise.

Preferred qualifications

ServiceNow Certified System Administrator (CSA).
Experience supporting an enterprise ServiceNow implementation.
Experience with ServiceNow Automated Test Framework (ATF).
Familiarity with ServiceNow security and access controls.
Experience supporting ServiceNow upgrades and release management.
Familiarity with CMDB and platform data-quality practices.
Exposure to multiple ServiceNow products or capabilities.
Basic JavaScript knowledge with the ability to understand and troubleshoot existing ServiceNow configuration and scripts.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

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More about this job

Responsibilities

The Intermediate Analyst is responsible for the day-to-day administration, health, and reliability of the ServiceNow platform. They will manage routine platform activities, troubleshoot technical issues, and collaborate with stakeholders to implement improvements.

Requirements

Candidates must have at least 2 years of experience in ServiceNow administration or a related technical role. Strong problem-solving skills and an understanding of IT service management processes are required.

Skills

ServiceNow administration
Platform support
User management
Access management
Troubleshooting
Root-cause analysis
System configuration
Incident management
Problem management
Change management
Technical documentation
JavaScript
Automated Test Framework
CMDB
Platform maintenance

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Platform Administration
IT Service Management
Incident Management
Problem Management
Change Management
JavaScript
Automated Test Framework
CMDB
System Administrator
Technical Support
Governance
Security
Access Control
Enterprise Environment
Root-cause Analysis
Platform Health
Technical Debt
Automation
Documentation

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