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Added 4 mins ago
Customer Service Representative
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Closed listing

WestJet Group

IT-Information Technology_260-IT Airline Ops - Analyst

Calgary, AB, Canada

Posting language: English
Posted: Oct 1, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Reporting to the Manager, IT Airport Platforms, the Airport Systems Analyst is a technical resource supporting multiple end user groups and project teams from the Airports business unit. They are primarily engaged in the implementation, support, and sustainment of business application solutions for multiple critical Tier 1 applications.

Airport Systems Analysts are responsible for incident management, root cause analysis and resolution, as well as project management, and business analysis. The analyst may be required to travel to locations throughout North America, Europe and Asia in a support capacity as well as for application certifications and project work.

Key deliverables include:

Participates in the creation of project plans, reports, process flow diagrams, and requirements documentation for airport projects and initiatives.
Works with resources from other IT teams, airport authorities, common use providers, WestJet business units, and application/interface vendors in the delivery of WestJet airport projects.
Required to provide support for Production Airport Tier 1 Systems and underlying backend infrastructure, including, but not limited to, DCS installations on Common Use platforms, CUSS Kiosk Check-In installations, CUSS Self Bag Drop Installations.
Required to provide support for UAT/Test and Staging Airport Systems, including, but not limited to, DCS installations on Common Use platforms, CUSS Kiosk Check-In installations, CUSS Self Bag Drop Installations.
Implement systems changes in accordance with WestJet ITSM policies and procedures.
Required to maintain an on-call rotation and be highly available (24/7) during on-call periods.
Required to work outside standard Canadian business hours when engaged on projects/initiatives with airports or IT groups outside the Americas.
May be required to work on weekends/holidays as required by airport/airline schedules.
May be required to work on projects, conduct incident support, and conduct application certifications in Canada, the United States, Mexico, the Caribbean, the United Kingdom, Ireland, and the European Union.

Experience and Qualifications:

Diploma or university degree in the field of computer science, management information systems, or equivalent through a combination of education and/or experience.
Proficiency with Windows Server 2016/2019, Red Hat Enterprise Linux, CentOS Apache Tomcat, and IIS, Oracle DB, Azure Cloud, and AWS Cloud is an asset.
Proficiency with Infrastructure as Code and DevOps methodologies is an asset.
Proficiency with workplace tools such as Office 365, MS Visio, MS Project, MS Teams is required.
Sabre DCS setup and support experience is an asset.
Strong communication skills (both verbal and written)
2+ years in relevant technical area.
Airline/Airport IT knowledge is nice to have.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

About employer

More about this job

Responsibilities

The Airport Systems Analyst is responsible for the implementation, support, and sustainment of critical Tier 1 airport business applications. They perform incident management, root cause analysis, and project management while collaborating with various internal and external stakeholders.

Requirements

Candidates must have a diploma or university degree in computer science, management information systems, or equivalent experience. A minimum of 2 years of experience in a relevant technical area is required, along with proficiency in server environments and cloud platforms.

Skills

Incident management
Root cause analysis
Project management
Business analysis
Windows Server
Red Hat Enterprise Linux
Apache Tomcat
IIS
Oracle DB
Azure Cloud
AWS Cloud
Infrastructure as Code
DevOps
Sabre DCS
Communication skills

Benefits

Travel privileges for you and your family
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Airport Systems
ITSM
DCS
CUSS Kiosk
Self Bag Drop
Windows Server 2016
Windows Server 2019
CentOS
Office 365
MS Visio
MS Project
MS Teams
Infrastructure as Code
DevOps
Airport Operations
Technical Support
UAT
Staging
System Implementation
Project Planning

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