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Added 7 mins ago
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Manager, YouTube & Affiliates
RBC
Toronto, ON
- Full-time
We're looking for a hands-on, execution-first Manager, YouTube & Affiliates to lead the day-to-day development of our YouTube content and our affiliate partnerships. This is a role for…
Added 7 mins ago
SI
Retail Assistant Manager
Staples Inc.
Winnipeg, MB
- Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 21 mins ago
T
Senior Manager, Data Science – Marketing Measurement & Analytics
TD
Toronto, ON
- Full-time
The Senior Manager, Data Science – Marketing Measurement & Analytics will lead a team responsible for advancing how TD measures, understands and optimizes Marketing performance.
Added 21 mins ago
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Market Development Manager
Desjardins
QC · Caisse Desjardins de la Chute-Montmorency-- île-d'Orléans
- Full-time
…and change management, in keeping with Desjardins’s values. Lead, coach and motivate your team to develop skills, boost engagement and empower…
Added 22 mins ago
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Strategic Marketing Manager
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Brand Management: Enhance brand visibility and reputation among advisors through strategic partnerships, sponsorships, and thought leadership initiatives.
Added 22 mins ago
Sr. Estimator, Transmission
Aecon
Calgary, AB · Edmonton, AB · Toronto, ON
Integrity. We lead by example, with humility and courage.
Added 37 mins ago
EH
Brand Marketing Lead
Eli Health
Montreal, QC
- Full-time
Support our B2B and Partnerships Lead to align messaging and content.
Added 52 mins ago
HA
Junior Product Manager, Hugel Canada
Hugel Aesthetics
Toronto, ON
- Full-time
…Company’s dedicated North American business unit, established to lead commercialization in the United States, Canada and Australia. Backed by Hugel’s global scale and expertise, Hugel…
Added 1 hour ago
CL
Store Manager
Chatters Limited Partnerships
BC
- Full-time
Lead and oversee daily retail and salon operations to deliver a seamless, elevated customer experience
Added 1 hour ago
T
Director, Defence Industrial Cooperation & Offset Programs
Thales
Ottawa, ON
- Full-time
This role leads the development and execution of complex and high-value bid-specific solutions, orchestrates long-term partnerships with industry, and ensures that all Obligations maximize…
Added 1 hour ago
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Vice-président(e), Marketing & Billetterie – Spectacles internationaux et Amériques | Vice President Marketing & Ticketing – International & Americas Shows
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Added 1 hour ago
Director, Technology Delivery
The Canada Life Assurance Company
Winnipeg, MB · Toronto, ON
We are looking for a Director, Technology Delivery – Finance & Actuarial to lead technology delivery across our Finance and Actuarial portfolio.
Added 1 hour ago
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Nurse Practitioner
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…disease and injury prevention. The practice involves building partnerships with individuals, families, and communities. This includes: supporting inter-professional collaboration; and…
Added 1 hour ago
Associate, Programmatic
WPP Media
Toronto, ON
…exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change,…
Added 1 hour ago
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Biosampling Project Leader
GSK
Mississauga, ON
- Full-time
…biosampling and laboratory strategy, working through matrix partnerships with Development Operations, scientific and therapeutic area leaders, external laboratories and vendors. You will…
Added 1 hour ago
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Temporary/Seasonal Support Part Time Indoor Merchandiser
Rainbow Greenhouses Inc.
Peace River, AB
- Part-time
…growing solutions. At Rainbow, we grow plants, people, and partnerships with long-term success in…
Added 1 hour ago
S
Senior Design Manager - Transportation Group
Stantec
Markham, ON
- Full-time
Join us to help plan, design, and engineer community and mobility solutions that improve everyday life. Whatever the distance, wherever the destination, our designs lead you there.
Added 1 hour ago
Manager - Primary Health Care
Nova Scotia Health and IWK Health
Sydney, NS
…promote our declaration of health. The manager is responsible to lead and engage others through partnerships intended to achieve results that facilitate system transformation and the…
Added 1 hour ago
Health Services Leader - Primary Health Care
Nova Scotia Health and IWK Health
Dartmouth, NS
The Health Services Lead, Primary Health Care is a member of the Primary Health Care leadership team and is responsible for advancing priorities of the portfolio via supporting the ongoing…
Added 1 hour ago
Market Manager - Vancouver
Influence Marketing
Vancouver, BC
Collaborate and Lead: Partner with retail teams, share best practices, and support or lead in-store events to drive engagement.
Added 1 hour ago
LC
Senior Manager, Travel and Event Compliance
Loblaw Companies Limited
Brampton, ON
- Full-time
Lead relationships with travel and event vendors and act as a key liaison between vendors and internal stakeholders.
Added 1 hour ago
RT
Coordinator Plant Maintenance
Rio Tinto
Labrador City, NL
- Full-time
We are looking for a Coordinator Plant Maintenance to lead Maintenance Supervisors and asset management professionals in delivering and executing the asset maintenance plan for Concentrator…
Added 1 hour ago
UO
Director, Program Design and Delivery
University of Ottawa
Ottawa, ON
- Full-time
Lead the development and implementation of educational program strategies, educational excellence priorities, quality assurance practices, participant experience initiatives, and program…
Added 1 hour ago
Program Manager, Fraud
WestJet Group
Calgary, AB
We are seeking a Program Manager to lead WestJet Rewards’ Loyalty fraud program, with responsibility for leading the strategy, development, and ongoing management of WestJet’s loyalty fraud…
Added 1 hour ago
T
AVP Future Workforce
TD
Toronto, ON
- Full-time
Lead workforce planning and scenario development, tying workforce plans to financial and business plans.

WestJet Group

Program Manager, Fraud

Calgary, AB, Canada

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Job details

Apply by: Nov 13, 2026
Experience: 5+ years of experience in program management, fraud, risk management, loyalty, financial services, cybersecurity, digital products, or a related field.
Posting language: English
Posted: Oct 29, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of role:

The Loyalty team is responsible for the strategy, evolution and performance of the WestJet Rewards program, delivering a compelling loyalty proposition that drives member engagement and creates long-term value for WestJet and its partners.

We are seeking a Program Manager to lead WestJet Rewards’ Loyalty fraud program, with responsibility for leading the strategy, development, and ongoing management of WestJet’s loyalty fraud program. This role brings together cross-functional teams to strengthen fraud prevention, detection, response, and recovery capabilities while protecting members, loyalty assets, and the overall integrity of the loyalty program.

Acting as the central point of coordination for loyalty fraud, the Program Manager will identify emerging risks, establish program priorities, drive implementation of fraud mitigation initiatives, and ensure effective processes are in place to respond to fraud incidents. The role will partner closely with teams across Loyalty, Cybersecurity, Digital, Technology, Data & Analytics, Legal, Finance, Rewards Support, and other areas of the organization.

Key Responsibilities

Loyalty Fraud Strategy & Program Management:

Define and manage the Loyalty Fraud strategy and roadmap across prevention, detection, response and recovery
Monitor fraud trends across WestJet Rewards and partner activity, identifying emerging risks and capability gaps across the loyalty member lifecycle, including enrollment, account access, earning, linking and transfers, redemption, and account recovery.
Monitor industry trends and benchmark fraud practices across loyalty programs and relevant industries
Prioritize and lead initiatives that strengthen fraud prevention, detection, response, and recovery capabilities.
Coordinate cross-functional delivery of fraud-related initiatives and ensure risks, dependencies, and decisions are effectively managed.
Assess fraud considerations associated with new and existing loyalty partnerships, capabilities and member propositions

Fraud Prevention & Detection

Partner with Cybersecurity, Technology, Digital, and Analytics teams to identify and implement appropriate fraud prevention and detection capabilities.
Support the development of business rules, thresholds, controls, monitoring, alerts, and other mechanisms to identify suspicious member activity.
Evaluate opportunities to introduce technology and automation that improve fraud detection and reduce manual effort.
Monitor emerging fraud trends, vulnerabilities, and attack patterns relevant to loyalty programs.

Incident Response & Recovery

Establish clear processes and accountabilities for managing loyalty fraud incidents.
Coordinate cross-functional response to significant fraud events, ensuring appropriate stakeholders are engaged and actions are tracked through resolution.
Develop and maintain policies and procedures for member account recovery, identity verification, reimbursement, and post-incident monitoring.
Lead post-incident reviews to identify root causes, control gaps, and opportunities to prevent recurrence.

Governance & Performance

Establish fraud governance, escalation pathways, and decision-making forums.
Develop reporting and KPIs to monitor fraud activity, financial exposure, operational performance, and effectiveness of fraud controls.
Provide regular updates and recommendations to senior leadership on fraud trends, incidents, risks, and program priorities.
Maintain documentation of fraud policies, processes, controls, and accountabilities.

Cross-Functional Leadership

Serve as the central business lead for loyalty fraud across the organization.
Build strong relationships across Loyalty, Cybersecurity, Technology, Digital, Analytics, Legal, Finance, Contact Centre, and other relevant teams.
Translate fraud risks and technical considerations into clear business impacts, priorities, and recommendations.
Drive alignment and accountability across teams where fraud responsibilities span multiple functions.

Experience and qualifications:

5+ years of experience in program management, fraud, risk management, loyalty, financial services, cybersecurity, digital products, or a related field.
Demonstrated experience leading complex, cross-functional programs and initiatives.
Strong understanding of fraud risk, controls, governance, and incident management; experience within loyalty programs, payments, financial services, or digital platforms is an asset.
Experience developing business processes, policies, operating models, or control frameworks.
Strong analytical skills with the ability to interpret data, identify trends, and translate findings into actionable recommendations.
Experience developing executive-level reporting, presentations, and business cases.
Strong stakeholder management and communication skills, with the ability to influence across functions and levels of an organization.
Ability to operate effectively in a rapidly evolving environment and manage multiple priorities.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

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More about this job

Responsibilities

The Program Manager will lead the strategy, development, and management of the loyalty fraud program to protect assets and program integrity. They will coordinate cross-functional teams to identify risks, implement mitigation initiatives, and manage incident response and recovery.

Requirements

Candidates must have 5+ years of experience in program management, fraud, risk management, or a related field. Strong analytical skills and the ability to influence stakeholders across various organizational levels are essential.

Skills

Program management
Fraud prevention
Risk management
Loyalty programs
Data analysis
Stakeholder management
Incident response
Cybersecurity
Strategic planning
Process improvement
Governance
Financial services
Digital products
Cross-functional leadership
Reporting
Policy development

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Fraud strategy
Loyalty rewards
Risk assessment
Cybersecurity
Data analytics
Incident management
Governance
KPIs
Business process
Automation
Stakeholder management
Financial exposure
Compliance
Identity verification
Root cause analysis
Program roadmap
Digital platforms
Cross-functional collaboration
Policy documentation
Risk mitigation

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