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Added 41 mins ago
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(CAN) Manager, Product Development (IC) Contract
Walmart
Mississauga, ON
- Full-time
Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Added 56 mins ago
OT
Analyst, Business Planning, Corporate Affairs
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
Reporting to the Senior Manager, Business Planning, this role will be an integral part of a collegial and talented team within the Corporate Affairs Division.
Added 1 hour ago
Industry Consulting Manager
NTT DATA Services
Tiverton, ON
We are currently seeking a Industry Consulting Manager to join our team in Tiverton, Ontario (CA-ON), Canada (CA).
Added 1 hour ago
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Food Service Supervisor
Dexterra
Mississauga, ON
- From $25 CAD / hour
- Full-time
Identifying cost saving measures for logistics of operating the events
Added 1 hour ago
PV
Senior Financial Analyst, FP&A Supply Chain Finance (Transportation & Inventory)
Pet Valu
Markham, ON
- Full-time
Reports to: Senior Manager Financial Planning & Analysis - Supply Chain
Added 3 hours ago
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Senior Manager, Benefits and Wellbeing
Walmart
Mississauga, ON
- Full-time
…opportunities for improvement. The role also contribute to forecasting, cost analysis, and program effectiveness while collaborating with internal stakeholders to align priorities and…
Added 3 hours ago
A
Technology Strategy & Transformation Senior Manager
Accenture
Toronto, ON · Montreal, QC
- Full-time
…through storytelling and strong domain knowledge. As a senior manager, you will be a coach to develop our up-and-coming leaders in their careers, and an orchestrator of our diverse…
Added 3 hours ago
Program Manager, Fraud
WestJet Group
Calgary, AB
Acting as the central point of coordination for loyalty fraud, the Program Manager will identify emerging risks, establish program priorities, drive implementation of fraud mitigation…
Added 4 hours ago
Senior Manager, Data & Analytics
Domtar Products
Montreal, QC
The location in Montreal, (Quebec, Canada), is seeking talent to fill the position of Senior Manager, Data & Analytics. This job is full-time permanent.
Added 4 hours ago
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Chief Solution Architect (Pre-sales, AI + Data Transformation)
Datatonic
Remote, Canada
- Full-time
- Remote
…combining our expertise in machine learning, data engineering, and analytics. With Google Cloud Platform as our foundation, we help businesses future-proof their solutions, deepen their…
Added 4 hours ago
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Senior Analyst, Investment Controls
CIBC
Toronto, ON
- Full-time
Perform effective monitoring and reporting - Oversight of portfolio manager’s investment processes to provide reasonable assurance that that all regulatory and client-specific investment…
Added 4 hours ago
P
Senior Data Developer
Plusgrade
Montreal, QC · CAN - Montreal
- Full-time
Our data platform powers analytics and AI products for over 200 global travel partners and we need a technical leader to build pipelines that can handle this scale. This is your chance to…
Added 5 hours ago
Senior Manager Development, Treasury Technology
Scotiabank
Toronto, ON
The Senior Manager, Treasury Technology Delivery & Platforms is responsible for leading the technology strategy, delivery, and operational support of the Treasury Technology portfolio. This…
Added 5 hours ago
Manager, Campaign Analytics
Scotiabank
Toronto, ON
The successful candidate will be part of a dynamic, innovative team that supports the Campaign Analytics functions within Scotiabank’s Canadian Bank Analytics group. This individual will be…
Added 5 hours ago
Senior Manager, Real Estate Strategy & Planning
Hydro One Networks Inc
Markham, ON
…supporting thousands of employees across Ontario. The Senior Manager, Real Estate Strategy & Planning serves as a key strategic leader responsible for developing long-term capital plans,…
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Google Ads Media Buyer / Growth Strategist (Remote)
Sweat Pants Agency
Remote, Canada
- Remote
You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is…
Added 5 hours ago
Co-op Assistant Coordinator, Cost Controls
Aecon
Toronto, ON
We are thrilled to be looking for our next co-op candidate to support our project controls team with a focus on cost. This role will support our major projects within our Civil East…
Added 5 hours ago
Director of Supply Chain Operations
Convergence Networks
Winnipeg, MB
In this role, the Director of Ordering and Procurement is both leader and manager; developing and implementing strategic business directives, integration and change initiatives and holds…
Added 5 hours ago
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Job ID #32317: Senior Project Manager, Specialized Transit
City Of Hamilton
Hamilton, ON
- Full-time
Reporting to the Manager of Accessible Transportation Services, the Senior Project Manager, Specialized Transit, will be responsible for directing and managing all aspects of the…
Added 5 hours ago
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Quality Assurance Intern (Winter 2027, 12months)
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Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Implement AI use case to reduce cost conducting quality activities e.g. Automate collection of metrics, create AI use cases to reduce effort.
Added 6 hours ago
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Gestionnaire financier(ère)
Wilson
Montmagny, QC
- $100,000 to $120,000 CAD / year
- Full-time
Partnering with a leading print product manufacturer, we are seeking a Plant Finance Manager to serve as a key operational leader. This role drives core plant FP&A, including budgeting,…
Added 7 hours ago
GT
Specialist, Supplier Relationship Management
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Manager, Supplier Relationship Management (SRM), this position is responsible for day-to-day monitoring, compliance, and analytical activities that strengthen supplier…
Added 8 hours ago
Senior SAP FICO Functional Analyst
Domtar Products
Montreal, QC
…Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the…
Added 9 hours ago
CM
Manager - Procurement & Stores
Compass Minerals
Goderich, ON
- Full-time
We are currently hiring a Manager – Procurement & Stores to join the team at our Goderich Mine facility in Goderich, Ontario.
Added 11 hours ago
CO
STRATEGIC ENTERPRISE INTEGRATION & MODERNIZATION LEAD (DATA MANAGEMENT)
City of Toronto
Toronto, ON
- Full-time
In this temporary role, reporting to the Senior Project Manager , the SEIM Lead (Data Management) will lead complex, multi-year, multi-divisional technology transformation projects for the…

WestJet Group

Program Manager, Fraud

Calgary, AB, Canada

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Job details

Apply by: Nov 13, 2026
Experience: 5+ years of experience in program management, fraud, risk management, loyalty, financial services, cybersecurity, digital products, or a related field.
Posting language: English
Posted: Oct 29, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of role:

The Loyalty team is responsible for the strategy, evolution and performance of the WestJet Rewards program, delivering a compelling loyalty proposition that drives member engagement and creates long-term value for WestJet and its partners.

We are seeking a Program Manager to lead WestJet Rewards’ Loyalty fraud program, with responsibility for leading the strategy, development, and ongoing management of WestJet’s loyalty fraud program. This role brings together cross-functional teams to strengthen fraud prevention, detection, response, and recovery capabilities while protecting members, loyalty assets, and the overall integrity of the loyalty program.

Acting as the central point of coordination for loyalty fraud, the Program Manager will identify emerging risks, establish program priorities, drive implementation of fraud mitigation initiatives, and ensure effective processes are in place to respond to fraud incidents. The role will partner closely with teams across Loyalty, Cybersecurity, Digital, Technology, Data & Analytics, Legal, Finance, Rewards Support, and other areas of the organization.

Key Responsibilities

Loyalty Fraud Strategy & Program Management:

Define and manage the Loyalty Fraud strategy and roadmap across prevention, detection, response and recovery
Monitor fraud trends across WestJet Rewards and partner activity, identifying emerging risks and capability gaps across the loyalty member lifecycle, including enrollment, account access, earning, linking and transfers, redemption, and account recovery.
Monitor industry trends and benchmark fraud practices across loyalty programs and relevant industries
Prioritize and lead initiatives that strengthen fraud prevention, detection, response, and recovery capabilities.
Coordinate cross-functional delivery of fraud-related initiatives and ensure risks, dependencies, and decisions are effectively managed.
Assess fraud considerations associated with new and existing loyalty partnerships, capabilities and member propositions

Fraud Prevention & Detection

Partner with Cybersecurity, Technology, Digital, and Analytics teams to identify and implement appropriate fraud prevention and detection capabilities.
Support the development of business rules, thresholds, controls, monitoring, alerts, and other mechanisms to identify suspicious member activity.
Evaluate opportunities to introduce technology and automation that improve fraud detection and reduce manual effort.
Monitor emerging fraud trends, vulnerabilities, and attack patterns relevant to loyalty programs.

Incident Response & Recovery

Establish clear processes and accountabilities for managing loyalty fraud incidents.
Coordinate cross-functional response to significant fraud events, ensuring appropriate stakeholders are engaged and actions are tracked through resolution.
Develop and maintain policies and procedures for member account recovery, identity verification, reimbursement, and post-incident monitoring.
Lead post-incident reviews to identify root causes, control gaps, and opportunities to prevent recurrence.

Governance & Performance

Establish fraud governance, escalation pathways, and decision-making forums.
Develop reporting and KPIs to monitor fraud activity, financial exposure, operational performance, and effectiveness of fraud controls.
Provide regular updates and recommendations to senior leadership on fraud trends, incidents, risks, and program priorities.
Maintain documentation of fraud policies, processes, controls, and accountabilities.

Cross-Functional Leadership

Serve as the central business lead for loyalty fraud across the organization.
Build strong relationships across Loyalty, Cybersecurity, Technology, Digital, Analytics, Legal, Finance, Contact Centre, and other relevant teams.
Translate fraud risks and technical considerations into clear business impacts, priorities, and recommendations.
Drive alignment and accountability across teams where fraud responsibilities span multiple functions.

Experience and qualifications:

5+ years of experience in program management, fraud, risk management, loyalty, financial services, cybersecurity, digital products, or a related field.
Demonstrated experience leading complex, cross-functional programs and initiatives.
Strong understanding of fraud risk, controls, governance, and incident management; experience within loyalty programs, payments, financial services, or digital platforms is an asset.
Experience developing business processes, policies, operating models, or control frameworks.
Strong analytical skills with the ability to interpret data, identify trends, and translate findings into actionable recommendations.
Experience developing executive-level reporting, presentations, and business cases.
Strong stakeholder management and communication skills, with the ability to influence across functions and levels of an organization.
Ability to operate effectively in a rapidly evolving environment and manage multiple priorities.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

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More about this job

Responsibilities

The Program Manager will lead the strategy, development, and management of the loyalty fraud program to protect assets and program integrity. They will coordinate cross-functional teams to identify risks, implement mitigation initiatives, and manage incident response and recovery.

Requirements

Candidates must have 5+ years of experience in program management, fraud, risk management, or a related field. Strong analytical skills and the ability to influence stakeholders across various organizational levels are essential.

Skills

Program management
Fraud prevention
Risk management
Loyalty programs
Data analysis
Stakeholder management
Incident response
Cybersecurity
Strategic planning
Process improvement
Governance
Financial services
Digital products
Cross-functional leadership
Reporting
Policy development

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Fraud strategy
Loyalty rewards
Risk assessment
Cybersecurity
Data analytics
Incident management
Governance
KPIs
Business process
Automation
Stakeholder management
Financial exposure
Compliance
Identity verification
Root cause analysis
Program roadmap
Digital platforms
Cross-functional collaboration
Policy documentation
Risk mitigation

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