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Added 4 mins ago
DC
PRODUCTION & FACILITIES MANAGER
D. Crupi & Sons Limited
ON · Ontario, Canada
- Full-time
Reporting to the General Manager, the Production and Facilities Manager is responsible for managing and planning all aggregate operations activities of various site locations.
Added 4 mins ago
PH
Food Service Worker, Patient Food Services, C&W
Provincial Health Services Authority
Vancouver, BC
- Part-time
…standard portion control, escalating to Cook, Supervisor, and/or Manager…
Added 4 mins ago
LH
Harm Reduction Worker
Lookout Housing and Health
Duncan, BC
- Part-time
The Harm Reduction Worker (HRW) supports Lookout’s Harm Reduction Program under the direction of the Program Manager. The HRW gives oversight of harm reduction supplies throughout the…
Added 4 mins ago
WC
Front End Checkout Team Associate
Walmart Canada
Olds, AB
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 4 mins ago
LH
Program Support Worker
Lookout Housing and Health
Surrey, BC
- Internship
The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following…
Added 4 mins ago
NS
4th Class Power Engineer - Maintenance and Operations
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Internship
Reporting to the Chief Engineer and/or Assistant Manager, the 4th Class Engineer troubleshoots, maintains, and repairs facility infrastructure equipment and carries out maintenance and…
Added 4 mins ago
RH
Community Disability Worker: Every Saturday Daytime
Robin Hood Association
Sherwood Park, AB
- $17.44 to $21.56 CAD / hour
- Full-time
Work effectively in a collaborative, team-oriented environment.
Added 4 mins ago
B
Facility Services Manager
BGIS
Calgary, AB
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through…
Added 5 mins ago
SC
shift supervisor - Store# 04989, UNIVERSITY VILLAGE - NANAIMO
Starbucks Coffee Company
Nanaimo, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 5 mins ago
Q
FY27 Intern - AI Software Engineering Co-op - Canada (4 months)
Qualcomm
Toronto, ON
- Full-time
…be paired with a mentor with visibility to your project and team, receive support from your manager, and have…
Added 19 mins ago
M
Commissioning Piping Coordinator
Manpower
AB · Edmonton, AB
- Contract
The Piping Commissioning Management Coordinator is a key member of the Construction Management Team and serves as the Owner's field representative and execution leader for all assigned…
Added 19 mins ago
BC
Painter/Journeyperson
Brant Community Healthcare System
Brantford, ON
- Full-time
Collaborative Team Culture – Work alongside skilled professionals in a supportive, interdisciplinary setting.
Added 19 mins ago
T
Manager, Network Service Delivery
TD
London, ON · Mississauga, ON · Toronto, ON
- Full-time
The Manager, Network Service Delivery plays a critical leadership role in ensuring the reliability, security, and continuous evolution of the network services that enable TD's retail,…
Added 49 mins ago
NB
Business Development Manager National Bank Insurance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Business Development Manager within the National Bank Insurance Distribution team means acting as a strategic partner to support the growth of our various distribution…
Added 49 mins ago
OJ
Kitchen Manager - Original Joe's
Original Joe's
Regina, SK
- Full-time
Kitchen Manager Opportunity – Be Part of Our Team!
Added 49 mins ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Campbell River, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 49 mins ago
GM
Production Supervisor/Manager
Garry Machine Mfg. Inc.
Mississauga, ON
- $80,000 to $100,000 CAD / year
- Full-time
The Production Supervisor/Manager will oversee production execution, setup efficiency, quality at source, machine performance, process documentation, and continuous improvement while…
Added 49 mins ago
RA
Production Manager
Royal Auto Collision
Mississauga, ON
- Full-time
Role Description The Production Manager is responsible for overseeing daily operations within the auto body repair facility, ensuring that all repair work is completed accurately,…
Added 49 mins ago
S
Sr. Staff Technical Program Manager - Payments (Canada )
Shopify
Canada
- Full-time
…giants with the speed of a startup. We believe in assessing team fit and leveling throughout our interview process to ensure the best match for both the candidate and our…
Added 49 mins ago
RS
QHSE Administrator (Contract position up to 18 months)
Rockwood Service Corporation
Red Deer, AB
- Full-time
…product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest quality…
Added 49 mins ago
RS
Operations Coordinator
Rockwood Service Corporation
Red Deer, AB
- Full-time
…product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest quality…
Added 49 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Markham, ON
- Full-time
…to the salesfloor. This Associate will function as part of a team to stock and process merchandise and assist customers with their shopping needs, all in a safe and clean environment. If…
Added 49 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
North Sydney, NS
- Full-time
…to the salesfloor. This Associate will function as part of a team to stock and process merchandise and assist customers with their shopping needs, all in a safe and clean environment. If…
Added 49 mins ago
WC
(CAN) Gérant de rayon leader, marchandise générale
Walmart Canada
Sept-Îles, QC
- Full-time
…priorities from the General Merchandise and Fashion Assistant Manager and the Store Management…
Added 49 mins ago
TH
Order Picker: Full Time - TUSCANY
The Home Depot Canada
Calgary, AB
- Full-time
…store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and…

WestJet Group

Program Manager, Fraud

Calgary, AB, Canada

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Job details

Apply by: Nov 13, 2026
Experience: 5+ years of experience in program management, fraud, risk management, loyalty, financial services, cybersecurity, digital products, or a related field.
Posting language: English
Posted: Oct 29, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of role:

The Loyalty team is responsible for the strategy, evolution and performance of the WestJet Rewards program, delivering a compelling loyalty proposition that drives member engagement and creates long-term value for WestJet and its partners.

We are seeking a Program Manager to lead WestJet Rewards’ Loyalty fraud program, with responsibility for leading the strategy, development, and ongoing management of WestJet’s loyalty fraud program. This role brings together cross-functional teams to strengthen fraud prevention, detection, response, and recovery capabilities while protecting members, loyalty assets, and the overall integrity of the loyalty program.

Acting as the central point of coordination for loyalty fraud, the Program Manager will identify emerging risks, establish program priorities, drive implementation of fraud mitigation initiatives, and ensure effective processes are in place to respond to fraud incidents. The role will partner closely with teams across Loyalty, Cybersecurity, Digital, Technology, Data & Analytics, Legal, Finance, Rewards Support, and other areas of the organization.

Key Responsibilities

Loyalty Fraud Strategy & Program Management:

Define and manage the Loyalty Fraud strategy and roadmap across prevention, detection, response and recovery
Monitor fraud trends across WestJet Rewards and partner activity, identifying emerging risks and capability gaps across the loyalty member lifecycle, including enrollment, account access, earning, linking and transfers, redemption, and account recovery.
Monitor industry trends and benchmark fraud practices across loyalty programs and relevant industries
Prioritize and lead initiatives that strengthen fraud prevention, detection, response, and recovery capabilities.
Coordinate cross-functional delivery of fraud-related initiatives and ensure risks, dependencies, and decisions are effectively managed.
Assess fraud considerations associated with new and existing loyalty partnerships, capabilities and member propositions

Fraud Prevention & Detection

Partner with Cybersecurity, Technology, Digital, and Analytics teams to identify and implement appropriate fraud prevention and detection capabilities.
Support the development of business rules, thresholds, controls, monitoring, alerts, and other mechanisms to identify suspicious member activity.
Evaluate opportunities to introduce technology and automation that improve fraud detection and reduce manual effort.
Monitor emerging fraud trends, vulnerabilities, and attack patterns relevant to loyalty programs.

Incident Response & Recovery

Establish clear processes and accountabilities for managing loyalty fraud incidents.
Coordinate cross-functional response to significant fraud events, ensuring appropriate stakeholders are engaged and actions are tracked through resolution.
Develop and maintain policies and procedures for member account recovery, identity verification, reimbursement, and post-incident monitoring.
Lead post-incident reviews to identify root causes, control gaps, and opportunities to prevent recurrence.

Governance & Performance

Establish fraud governance, escalation pathways, and decision-making forums.
Develop reporting and KPIs to monitor fraud activity, financial exposure, operational performance, and effectiveness of fraud controls.
Provide regular updates and recommendations to senior leadership on fraud trends, incidents, risks, and program priorities.
Maintain documentation of fraud policies, processes, controls, and accountabilities.

Cross-Functional Leadership

Serve as the central business lead for loyalty fraud across the organization.
Build strong relationships across Loyalty, Cybersecurity, Technology, Digital, Analytics, Legal, Finance, Contact Centre, and other relevant teams.
Translate fraud risks and technical considerations into clear business impacts, priorities, and recommendations.
Drive alignment and accountability across teams where fraud responsibilities span multiple functions.

Experience and qualifications:

5+ years of experience in program management, fraud, risk management, loyalty, financial services, cybersecurity, digital products, or a related field.
Demonstrated experience leading complex, cross-functional programs and initiatives.
Strong understanding of fraud risk, controls, governance, and incident management; experience within loyalty programs, payments, financial services, or digital platforms is an asset.
Experience developing business processes, policies, operating models, or control frameworks.
Strong analytical skills with the ability to interpret data, identify trends, and translate findings into actionable recommendations.
Experience developing executive-level reporting, presentations, and business cases.
Strong stakeholder management and communication skills, with the ability to influence across functions and levels of an organization.
Ability to operate effectively in a rapidly evolving environment and manage multiple priorities.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

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More about this job

Responsibilities

The Program Manager will lead the strategy, development, and management of the loyalty fraud program to protect assets and program integrity. They will coordinate cross-functional teams to identify risks, implement mitigation initiatives, and manage incident response and recovery.

Requirements

Candidates must have 5+ years of experience in program management, fraud, risk management, or a related field. Strong analytical skills and the ability to influence stakeholders across various organizational levels are essential.

Skills

Program management
Fraud prevention
Risk management
Loyalty programs
Data analysis
Stakeholder management
Incident response
Cybersecurity
Strategic planning
Process improvement
Governance
Financial services
Digital products
Cross-functional leadership
Reporting
Policy development

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Fraud strategy
Loyalty rewards
Risk assessment
Cybersecurity
Data analytics
Incident management
Governance
KPIs
Business process
Automation
Stakeholder management
Financial exposure
Compliance
Identity verification
Root cause analysis
Program roadmap
Digital platforms
Cross-functional collaboration
Policy documentation
Risk mitigation

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