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Added 8 mins ago
TC
M365 (Microsoft) – Tech Lead
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Vancouver, BC
- Full-time
Configure and deliver Power Platform solutions using Power Apps, Power Automate, connectors, approvals, forms, workflow automation and Power Platform environment governance as applicable.
Added 8 mins ago
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Programmer Analyst II – Community and Connected Care
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- Full-time
Minimum 10 years of experience as a Senior Programmer, with hands-on programming and systems analysis responsibilities.
Added 9 mins ago
ES
Vice-président(e) exécutif(ve), Développement des affaires - Montréal | Executive Vice President, Business Development - Montrel
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- Full-time
As the company's senior commercial leader, the EVP drives profitable growth through market expansion, new customer acquisition, strategic account development, and the positioning of Equans…
Added 9 mins ago
TC
Technical Business Analyst
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- Full-time
Broad based skills with Microsoft Office tools especially Word, PowerPoint and Excel at an advanced to expert level for automation, managing, and reporting on large data sets.
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MK
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- Full-time
…management platforms using modern integration technologies, APIs, automation, and middleware…
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Demonstrated ability to run complex, high-visibility programs involving multiple workstreams, competing priorities, critical dependencies, and senior leadership oversight.
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Senior Manager, Integrated Marketing
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Canada
- $105,000 to $134,700 CAD / year
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Manager, Integrated Marketing based in Canada.
Added 9 mins ago
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MaAnalytics, GWM -nager, CWM
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- Full-time
…and performance across Scotiabank. This role partners with senior stakeholders to solve complex business challenges, advance data-driven decision-making, and identify opportunities for…
Added 9 mins ago
IC
Software Engineer in Test
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Toronto, ON · Greater Toronto Area, Canada
- Contract
Out client in financial space is looking for a hands-on Sr. SDET to drive automation, AI-assisted testing, and performance engineering across global teams.
Added 9 mins ago
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Senior AI Engineer
Safe Fleet
Coquitlam, BC
- Full-time
We are looking for a hands-on Senior AI Engineer to build the platform that makes that possible - the shared services, agent framework, standards and tooling that allow every engineer on…
Added 9 mins ago
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Conseiller(ère) principal(e) en gestion des actifs / Senior Advisor, Asset Management & Operational Efficiency
Systemex Industries Conseils
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- Full-time
Systemex Group is a growing global organization bringing together complementary expertise in industrial automation and industrial consulting. We help our clients grow and improve customer…
Added 9 mins ago
SG
Prime Services Risk Advisor
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- Full-time
Database Maintenance, Report Automation & Enhancements
Added 9 mins ago
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Lead (Chief) Satellite Systems Engineer
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Toronto, ON
- Full-time
…program management, product assurance, suppliers, customers, and senior leadership. T1/T2 expectations emphasize ownership of technical outcomes, disciplined integration, requirements…
Added 9 mins ago
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Senior Facilities Manager
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Richmond, BC
- Full-time
As a CBRE Senior Facilities Manager, you will lead the delivery of integrated facilities management services across a complex portfolio of commercial, industrial, critical environment,…
Added 9 mins ago
TH
Senior Manager, Finance
Teladoc Health Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Manager, Finance, is a hands-on strategic finance leader responsible for defining and supporting the broader Canadian Finance mandate, serving as a senior Finance partner within…
Added 9 mins ago
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Security Analyst / Engineer / Architect
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Mississauga, ON
- Contract
· Communicates trade-offs clearly and credibly with senior stakeholders.
Added 9 mins ago
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Senior DevOps / DevSecOps Engineer
Capco
Toronto, ON
- Full-time
At Capco, we are looking for a Senior DevOps / DevSecOps Engineer to join our Technology & Engineering practice in Toronto. This is an opportunity to deliver secure, scalable automation…
Added 9 mins ago
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Vice President, Finance
Kassen Recruitment
Toronto, ON
- $180,000 CAD / year
- Full-time
Partner directly with founders and senior executives to provide financial insights, challenge assumptions, and support strategic decisions
Added 9 mins ago
RL
Product Strategist
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Montreal, QC
- $100 to $110 USD / hour
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…candidate will connect business priorities with digital, data, AI, automation, and technology opportunities while influencing senior stakeholders and driving measurable business…
Added 9 mins ago
PR
Specialist - Intermediate Server Infrastructure
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Brampton, ON
- Temporary
…information technology (IT) environment. Works closely with senior team members and cross-functional teams, including IT operations, security, and development, to ensure the efficient and…
Added 9 mins ago
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Application Support Technician
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- Full-time
Reports to: Senior Application Support Technician
Added 9 mins ago
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Senior System Administrator ERP (Yardi)
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- $115,000 to $120,000 CAD / year
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The Senior Systems Administrator, ERP is a trusted and valued resource for all Chartwell ERP end-users and possesses a superior customer service mindset. Equally important is their strict…
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IS
Senior QA
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Added 9 mins ago
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Director of Information Technology
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Co-Op, IT, Digital Delivery
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WestJet Group

Program Manager, Fraud

Calgary, AB, Canada

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Job details

Apply by: Nov 13, 2026
Experience: 5+ years of experience in program management, fraud, risk management, loyalty, financial services, cybersecurity, digital products, or a related field.
Posting language: English
Posted: Oct 29, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of role:

The Loyalty team is responsible for the strategy, evolution and performance of the WestJet Rewards program, delivering a compelling loyalty proposition that drives member engagement and creates long-term value for WestJet and its partners.

We are seeking a Program Manager to lead WestJet Rewards’ Loyalty fraud program, with responsibility for leading the strategy, development, and ongoing management of WestJet’s loyalty fraud program. This role brings together cross-functional teams to strengthen fraud prevention, detection, response, and recovery capabilities while protecting members, loyalty assets, and the overall integrity of the loyalty program.

Acting as the central point of coordination for loyalty fraud, the Program Manager will identify emerging risks, establish program priorities, drive implementation of fraud mitigation initiatives, and ensure effective processes are in place to respond to fraud incidents. The role will partner closely with teams across Loyalty, Cybersecurity, Digital, Technology, Data & Analytics, Legal, Finance, Rewards Support, and other areas of the organization.

Key Responsibilities

Loyalty Fraud Strategy & Program Management:

Define and manage the Loyalty Fraud strategy and roadmap across prevention, detection, response and recovery
Monitor fraud trends across WestJet Rewards and partner activity, identifying emerging risks and capability gaps across the loyalty member lifecycle, including enrollment, account access, earning, linking and transfers, redemption, and account recovery.
Monitor industry trends and benchmark fraud practices across loyalty programs and relevant industries
Prioritize and lead initiatives that strengthen fraud prevention, detection, response, and recovery capabilities.
Coordinate cross-functional delivery of fraud-related initiatives and ensure risks, dependencies, and decisions are effectively managed.
Assess fraud considerations associated with new and existing loyalty partnerships, capabilities and member propositions

Fraud Prevention & Detection

Partner with Cybersecurity, Technology, Digital, and Analytics teams to identify and implement appropriate fraud prevention and detection capabilities.
Support the development of business rules, thresholds, controls, monitoring, alerts, and other mechanisms to identify suspicious member activity.
Evaluate opportunities to introduce technology and automation that improve fraud detection and reduce manual effort.
Monitor emerging fraud trends, vulnerabilities, and attack patterns relevant to loyalty programs.

Incident Response & Recovery

Establish clear processes and accountabilities for managing loyalty fraud incidents.
Coordinate cross-functional response to significant fraud events, ensuring appropriate stakeholders are engaged and actions are tracked through resolution.
Develop and maintain policies and procedures for member account recovery, identity verification, reimbursement, and post-incident monitoring.
Lead post-incident reviews to identify root causes, control gaps, and opportunities to prevent recurrence.

Governance & Performance

Establish fraud governance, escalation pathways, and decision-making forums.
Develop reporting and KPIs to monitor fraud activity, financial exposure, operational performance, and effectiveness of fraud controls.
Provide regular updates and recommendations to senior leadership on fraud trends, incidents, risks, and program priorities.
Maintain documentation of fraud policies, processes, controls, and accountabilities.

Cross-Functional Leadership

Serve as the central business lead for loyalty fraud across the organization.
Build strong relationships across Loyalty, Cybersecurity, Technology, Digital, Analytics, Legal, Finance, Contact Centre, and other relevant teams.
Translate fraud risks and technical considerations into clear business impacts, priorities, and recommendations.
Drive alignment and accountability across teams where fraud responsibilities span multiple functions.

Experience and qualifications:

5+ years of experience in program management, fraud, risk management, loyalty, financial services, cybersecurity, digital products, or a related field.
Demonstrated experience leading complex, cross-functional programs and initiatives.
Strong understanding of fraud risk, controls, governance, and incident management; experience within loyalty programs, payments, financial services, or digital platforms is an asset.
Experience developing business processes, policies, operating models, or control frameworks.
Strong analytical skills with the ability to interpret data, identify trends, and translate findings into actionable recommendations.
Experience developing executive-level reporting, presentations, and business cases.
Strong stakeholder management and communication skills, with the ability to influence across functions and levels of an organization.
Ability to operate effectively in a rapidly evolving environment and manage multiple priorities.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

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More about this job

Responsibilities

The Program Manager will lead the strategy, development, and management of the loyalty fraud program to protect assets and program integrity. They will coordinate cross-functional teams to identify risks, implement mitigation initiatives, and manage incident response and recovery.

Requirements

Candidates must have 5+ years of experience in program management, fraud, risk management, or a related field. Strong analytical skills and the ability to influence stakeholders across various organizational levels are essential.

Skills

Program management
Fraud prevention
Risk management
Loyalty programs
Data analysis
Stakeholder management
Incident response
Cybersecurity
Strategic planning
Process improvement
Governance
Financial services
Digital products
Cross-functional leadership
Reporting
Policy development

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Fraud strategy
Loyalty rewards
Risk assessment
Cybersecurity
Data analytics
Incident management
Governance
KPIs
Business process
Automation
Stakeholder management
Financial exposure
Compliance
Identity verification
Root cause analysis
Program roadmap
Digital platforms
Cross-functional collaboration
Policy documentation
Risk mitigation

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