This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Why WestJet:
Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.
Join us, this is where your career story takes off.
Overview of role:
We are seeking a highly skilled and collaborative QMO Test Specialist to provide flexible quality leadership, serving as a Test Lead for large, complex programs or as a Quality Assurance Practice Lead within the QMO’s centre of excellence, depending on organizational priorities and delivery needs.
When assigned as a program Test Lead, the role leads end-to-end test planning, coordination, and quality oversight, aligning product teams, delivery partners, and stakeholders around risk-based testing and integrated solution readiness. When focused on practice leadership, the role advances quality assurance standards, governance, capabilities, and continuous improvement across an assigned product portfolio.
The balance between these responsibilities may shift over time, with assignments focused on program delivery, practice leadership, or a combination of both to support measurable quality outcomes.
Project Delivery - Quality Management
- Develop and maintain program-level test plans that define scope, objectives, test types, resources, environments, data, schedules, dependencies, entry and exit criteria, and deliverables.
- Apply the organizational test strategy and tailor the approach to program risk, delivery model, architecture, and business impact.
- Determine the required functional and non-functional test coverage, including integration, regression, performance, security, operational readiness, and user acceptance testing.
- Estimate testing effort, cost, resource demand, and timelines, and communicate assumptions and constraints.
- Align test resources, product teams, vendors, and business stakeholders on roles, responsibilities, deliverables, and expectations across all test phases.
- Provide authoritative guidance on quality and testing practices and promote consistent application of standards across the program.
- Oversee test execution and readiness, monitoring coverage, traceability, defects, dependencies, risks, and evidence of results.
- Review and consolidate test artifacts, including test plans, status reports, quality assessments, and test completion summaries produced by delivery teams.
- Facilitate cross-team communication and decision-making to address quality issues, integration risks, and delivery impediments.
- Identify, assess, and communicate quality and testing risks, and coordinate practical mitigation and contingency actions.
- Provide evidence-based quality recommendations at delivery checkpoints and support accountable leaders in release-readiness and go/no-go decisions.
Continuous Improvement of Quality Practices
- Partner with product teams to assess, maintain, and improve quality practices within the assigned portfolio.
- Define, implement, and govern scalable quality standards, templates, controls, and ways of working that align with organizational strategy.
- Analyze quality metrics, process performance, defects, and delivery trends to identify systemic risks and improvement opportunities.
- Recommend fit-for-purpose testing tools, frameworks, and practices, considering enterprise standards, maintainability, value, and compliance obligations.
- Facilitate quality assessments and maturity reviews, agree on improvement actions with product teams, and monitor progress.
- Develop concise, actionable reporting on quality trends, risks, and outcomes for delivery teams and leadership.
- Promote knowledge sharing and communities of practice to improve consistency and adoption across teams.
- Create and maintain practical guidance and training materials, and lead learning sessions for quality processes, templates, and tools.
Experience and Qualifications:
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
- Eight or more years of progressive experience in software testing, quality engineering, quality assurance, or test management.
- Demonstrated success leading testing and quality activities for large, complex, multi-stream projects or programs involving multiple product teams and integrated systems.
- Advanced knowledge of test strategy, planning, estimation, risk-based testing, traceability, defect management, test reporting, and completion assessment.
- Experience coordinating functional and non-functional testing, including system, integration, regression, performance, security, operational readiness, and user acceptance testing.
- Working knowledge of test automation principles, tools, and frameworks, with the ability to assess appropriate use and interpret results; hands-on automation development is an asset rather than the primary focus of the role.
- Experience defining or governing quality practices, measures, templates, and controls across product or delivery teams.
- Ability to analyze quality data, identify trends and systemic issues, and translate findings into practical recommendations for teams and leaders.
- Strong understanding of Agile, Waterfall, and hybrid delivery models and how testing and governance should be adapted to each.
- Excellent analytical, problem-solving, facilitation, stakeholder-management, and written and verbal communication skills.
- Ability to influence without direct authority, resolve ambiguity, and coordinate decisions across technical, business, vendor, and leadership groups.
- ISTQB, PMP, PMI-ACP, or comparable quality, testing, or delivery certifications are considered assets.
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we’re a great fit? Apply now!
About WestJet Group of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
Our safety promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
Our commitment to diversity, equity and inclusion
We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.
We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.
For more information about everything WestJet, please westjet.com/aboutus.
If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.
