Find work in Canada.

328,021 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 19 days ago
Analyste QA senior, SDET – Tests de paiements, d’API et d’événements / Senior QA Analyst, SDET – Payments, API & Event Testing
Expleo
Montreal, QC
Contract
EXPLEO GROUP CANADA est à la recherche d’un(e) Analyste QA senior, SDET – Tests de paiements, d’API et d’événements pour se joindre à notre équipe à Montréal, QC (poste hybride).
Added 1 month ago
Analyste senior AQ, données / Senior QA Analyst, Data
WB Games Montreal Inc.
Montreal, QC
Full-time
WB Games Montréal, une division de Warner Bros. Interactive Entertainment (WBIE), est à la recherche d’un.e Analyste senior assurance qualité (AQ), données.
Added 1 month ago
Analyste senior AQ, données / Senior QA Analyst, Data
Warner Bros. Discovery
Montreal, QC
Full-time
WB Games Montréal, une division de Warner Bros. Interactive Entertainment (WBIE), est à la recherche d’un.e Analyste senior assurance qualité (AQ), données.
Added 4 months ago
Senior QA Analyst
Viv Technologies Inc.
Toronto, Ontario
Full-time
The Senior QA Analyst is an integral member of the manual Quality Assurance team and is responsible for manual testing of Viv’s web and mobile applications to ensure proper functionality…
Added 4 days ago
Senior QA Analyst
Range
Toronto, ON
We're looking for a Senior QA Analyst to join our team in a hands-on senior individual contributor role. This is an opportunity for someone who is passionate about test automation, quality…
Added 19 days ago
Senior QA Analyst
Kensington
Toronto, ON
We're looking for a Senior QA Analyst to join our team in a hands-on senior individual contributor role. This is an opportunity for someone who is passionate about test automation, quality…
Added 19 days ago
Senior QA Analyst
TripArc
Toronto, ON
We're looking for a Senior QA Analyst to join our team in a hands-on senior individual contributor role. This is an opportunity for someone who is passionate about test automation, quality…
Added 19 days ago
Senior QA Analyst
Range Group - Job Postings
Toronto, ON
We're looking for a Senior QA Analyst to join our team in a hands-on senior individual contributor role. This is an opportunity for someone who is passionate about test automation, quality…
Added 9 days ago
Senior QA Analyst
Financeit
Toronto, ON
$95,000 to $105,000 CAD / year
Full-time
We are looking for a Senior QA Analyst to join our testing team! You'll get to work on an amazing team, collaborating closely with Developers, Designers & Product Managers. With a mix of…
Added 9 days ago
Senior QA Analyst
Financeit
Remote, Canada
Full-time · Remote
We are looking for a Senior QA Analyst to join our testing team! You’ll get to work on an amazing team, collaborating closely with Developers, Designers & Product Managers. With a mix of…
Added 3 days ago
Senior Analyst, Quality Assurance – Web
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
Full-time
The Senior Analyst, Quality Assurance – Web is responsible for ensuring the quality, stability, and reliability of our corporate customer-facing and internal web applications.
Added 5 days ago
Senior Quality Analyst
WestJet Group
Calgary, AB
We are seeking a highly skilled and motivated Senior Quality Assurance (QA) Analyst to join our IT Unified Communications Team which focuses on the delivery and operational maintenance of…
Added 5 days ago
Senior Quality Analyst
WestJet Group
Calgary, AB
We are seeking a highly skilled and motivated Senior Quality Assurance (QA) Analyst to join our IT Unified Communications Team which focuses on the delivery and operational maintenance of…
Added 2 months ago
Senior Analyst
Mphasis
Toronto, ON
Full-time
Job Title: QA/Test Engineer Designation: Senior Analyst
Added 2 months ago
Senior Analyst
Mphasis
Toronto, ON
Full-time
Job Title: QA/Test Engineer Designation: Senior Analyst
Added 24 days ago
Senior Analyst, Analytical and Quality Control
BlueRock Therapeutics
Toronto, ON
Full-time
The Analytical and Quality Control (A&QC) Senior Analyst – Compliance will provide support for a wide variety of A&QC Compliance requirements for the laboratory activities facilitating…
Added 1 month ago
Senior QA Hardware
Vosker
Victoriaville, QC · Montreal, Québec
Full-time
We’re looking for a Senior Hardware QA Analyst to play a key role in qualifying our security cameras before they go into mass production.
Added 2 days ago
Senior Analyst
WestJet
Calgary, AB
Full-time
The Senior ServiceNow Analyst & Platform Administrator is responsible for the administration, support, configuration, release coordination, and operational excellence of the ServiceNow…
Added 3 days ago
Senior Analyst
WestJet Group
Calgary, AB
The Senior ServiceNow Analyst & Platform Administrator is responsible for the administration, support, configuration, release coordination, and operational excellence of the ServiceNow…
Added 10 days ago
Senior Analyst, Analytical and Quality Control
BlueRock Therapeutics
Toronto, ON
Full-time
The Senior Analyst, Analytical and Quality Control will support the GMP testing requirements of cell-based therapeutics destined for human clinical trials, from starting materials to final…
Added 9 days ago
Senior Business Analyst – Healthcare
Bevertec
Toronto, ON
Contract
Job Title: Senior Business Analyst – Healthcare
Added 7 days ago
Senior Analyst, Data Science
Omnicom Media
Toronto, ON
Full-time
We are looking for a Senior Analyst, Data Science to join our growing data science practice. In this role, you will lead the development and delivery of quantitative models and analyses…
Added 26 days ago
Senior Analyst, Technical Business Solutions
Cencora
ON · Ontario, Canada
Full-time
This posting is intended to fill an existing vacancy for our Senior Analyst, Technical Business Solutions role.
Added 4 days ago
Senior Business Analyst
Ciklum
Canada
Full-time
Ciklum is looking for a Senior Business Analyst to join our team full-time in Canada.
Added 2 days ago
Senior Quality Analyst
Canadian Tire Corporation
Calgary, AB · Quarry Park
Full-time
The Senior Quality Analyst is an experienced Quality Engineering professional responsible for leading quality activities within assigned initiatives and ensuring effective testing across…

WestJet Group

Senior Analyst

Calgary, AB, Canada

Apply by: Sep 25, 2026
Posting language: English
Posted: Sep 17, 2026

Apply About employer

Applications open in a new tab.

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

The Senior ServiceNow Analyst & Platform Administrator is responsible for the administration, support, configuration, release coordination, and operational excellence of the ServiceNow platform.

Working across multiple product pods and ServiceNow capabilities, this role ensures platform environments remain stable, secure, available, and ready to support ongoing delivery. The Senior Analyst partners closely with Product Owners, Business Analysts, Developers, Solution Architects, QA Analysts, and business stakeholders to support successful deployments, maintain platform health, and continuously improve platform operations.

The successful candidate combines strong ServiceNow administration expertise with excellent organization, problem-solving, and coordination skills. They serve as a trusted platform expert, helping delivery teams move efficiently while ensuring the platform remains reliable and supportable.

Key Responsibilities

Platform Administration & Configuration

Administer and maintain ServiceNow platform capabilities across development, test, and production environments.
Configure and support users, groups, roles, notifications, catalog items, workflows, and platform settings.
Support ServiceNow products including ITSM, ITAM, ITOM, SPM, IRM, HRSD, CSM, Employee Center, Knowledge Management, and custom applications.
Monitor platform performance, health, and availability.
Troubleshoot and resolve platform issues, incidents, and configuration defects.
Support environment refreshes, cloning activities, and platform maintenance activities.

Release Coordination & Deployment Support

Coordinate platform releases across multiple delivery teams and pods.
Manage release schedules, deployment planning, release readiness reviews, and production deployment activities.
Partner with Product Owners, Developers, QA Analysts, and stakeholders to ensure releases are well planned and successfully executed.
Coordinate upgrade preparation, testing activities, validation efforts, and post-deployment support.
Track release dependencies, risks, and conflicts and work with delivery teams to resolve them.
Maintain release documentation, deployment records, release calendars, and communication plans.
Support change management processes associated with platform releases and upgrades.

Platform Operations & Support

Monitor scheduled jobs, integrations, automations, and platform services.
Support incident investigation, root cause analysis, and problem resolution activities.
Partner with developers and architects to resolve complex technical issues.
Assist with production support activities and major incident response when required.
Monitor and improve platform reliability, availability, and supportability.
Support platform security administration and access management activities.

Delivery Enablement

Provide guidance to Product Owners, Business Analysts, and project teams on platform capabilities and operational considerations.
Assist delivery teams with deployment planning and release readiness activities.
Support testing coordination and production validation activities.
Identify operational impacts of proposed solutions and platform changes.
Help teams navigate platform capabilities and administrative processes.

Continuous Improvement

Identify opportunities to improve platform stability, operational efficiency, and user experience.
Automate repeatable administrative and operational activities wherever possible.
Evaluate new platform capabilities and recommend operational improvements.
Develop and maintain documentation, knowledge articles, runbooks, and support procedures.
Contribute to the ongoing maturity of ServiceNow platform operations.

Required Qualifications

Bachelor's degree in information systems, Computer Science, Business Technology, or equivalent experience.
5+ years of experience supporting enterprise applications or SaaS platforms.
3+ years of hands-on ServiceNow administration experience.
ServiceNow Certified System Administrator (CSA).
Strong knowledge of:
- ServiceNow platform administration
- User, role, and group management
- Platform configuration
- Service Catalog
- Knowledge Management
- Flow Designer
- Platform upgrades and release processes
- Environment management
Experience coordinating releases across multiple teams and stakeholders.
Strong troubleshooting and analytical skills.
Excellent communication and organizational abilities.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].

Apply About employer

More about this job

Responsibilities

The Senior ServiceNow Analyst is responsible for the administration, configuration, and operational support of the ServiceNow platform across multiple environments. They coordinate release activities, manage platform health, and partner with cross-functional teams to ensure successful deployments and continuous improvement.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 5 years of experience supporting enterprise applications. Additionally, 3 years of hands-on ServiceNow administration experience and a ServiceNow Certified System Administrator (CSA) certification are required.

Skills

ServiceNow administration
Platform configuration
Release coordination
ITSM
ITAM
ITOM
SPM
IRM
HRSD
CSM
Flow Designer
Troubleshooting
Analytical skills
Communication
Organizational abilities
Service Catalog

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Platform Administration
SaaS
ITSM
ITAM
ITOM
SPM
IRM
HRSD
CSM
Employee Center
Knowledge Management
Flow Designer
Release Management
Deployment
Change Management
Incident Management
Root Cause Analysis
System Administrator
CSA
Enterprise Applications
Automation
Integration
Environment Management
Service Catalog

Report this job