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Added 7 hours ago
GD
DYNAMITE - Co-Manager - Rue Sainte-Catherine
Groupe Dynamite, Inc Garage
Montreal, QC
- Full-time
Reporting to the Store Manager, your main focus as Co-Manager is to promote a positive omni channel shopping experience, build loyal client relationships and produce outstanding business…
Added 7 hours ago
GC
Category Manager
GMS Canada
Langford, BC
- Full-time
Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, Group RRSP, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities,…
Added 7 hours ago
PC
Intermediate‑Senior Civil Engineer Emissions Reduction and Compliance Group
Pinchin Canada
Mississauga, ON
- $95,000 to $125,000 CAD / year
- Full-time
Are you ready to apply your technical and leadership skills to contribute to Pinchin’s success? If you’re passionate about making a real impact and advancing your career, we want to hear…
Added 7 hours ago
T
Project Coordinators(Onsite in Regina, SK)
TEEMA
Regina, SK
- Contract
Coordinator will report to the Manager and will support all aspects of project coordination. This is a
Added 7 hours ago
JR
Golf Professional
Jump Recruitment Specialists
St. John's, NL
- Full-time
The successful candidate will play a key leadership role in delivering an exceptional golf experience by managing staff, developing instructional programs, coordinating tournaments and…
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VC
Subcontract Administrator F/H
VINCI Construction Grands Projets Hellas S.A.
Toronto, ON · Greater Toronto Area, Canada
- Contract
FINANCE / ACCOUNTING / MANAGEMENT / TAX - Contract Manager
Added 7 hours ago
JR
Spécialiste, Approvisionnement , R&D et Introduction de Nouveaux Produits / Specialist, Sourcing, R&D and New Product Introduction
Jubilant Radiopharma
Kirkland, QC
- Full-time
Reporting to the Manager, Sourcing, this role is responsible for sourcing raw materials and finished goods in support of Research & Development (R&D) and New Product Introduction…
Added 7 hours ago
CC
AI Product and Delivery Manager
Centennial College
Toronto, ON · Scarborough, ON
- $100,363 to $131,604 CAD / year
- Full-time
We're looking for an exceptional AI Product and Delivery Manager to help turn that ambition into reality. This is a unique opportunity to join a newly established AI Incubator at a defining…
Added 7 hours ago
TS
Account Manager
Three Ships
Toronto, ON
- $75,000 to $100,000 CAD / year
- Full-time
Three Ships Beauty is hiring! We're looking for an Account Manager to own and grow our top retail accounts, and top independent (indie) partner accounts that drive the most revenue in our…
Added 7 hours ago
FB
Assistant Chef Manager
Farm Boy Inc.
London, ON
- $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 7 hours ago
T
Keyholder
Torrid
Dartmouth, NS
- Part-time
…focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our…
Added 7 hours ago
Enterprise Partner Manager
DoorDash Canada
Toronto, ON
…Engagement Associate to be responsible for the strategic vision, development and growth of restaurant merchant partner relationships within our Enterprise Post-sale team. You will report to…
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Enterprise Account Manager
DoorDash Canada
Toronto, ON
…Engagement Associate to be responsible for the strategic vision, development and growth of restaurant merchant partner relationships within our Enterprise Post-sale team. You will report to…
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Senior Manager, Corporate Security
D2L
Kitchener, ON
The Senior Manager, Corporate Security leads the corporate security function and its day-to-day operations and owns the corporate security roadmap. This role is accountable for protecting…
Added 7 hours ago
Senior Analyst - Operations Analytics
WestJet Group
Calgary, AB
Working under the leadership of the Senior Manager, this role plays a critical hands-on function in transforming operational data into actionable intelligence that improves reliability,…
Added 7 hours ago
M
Community Engagement Advisor
Metrolinx
Toronto, ON
- Full-time
…clear and timely communications. You will contribute to the development and implementation of strategic community engagement plans, represent the interests of the community and stakeholders…
Added 7 hours ago
TR
Geotechnical Instrumentation & Monitoring Technical Lead
Trillium Rail Partners
Mississauga, ON
- Full-time
Reporting to the Technical Design Manager, the Geotechnical Instrumentation & Monitoring (I&M) Technical Lead will be responsible for the technical oversight, planning, coordination, and…
Added 7 hours ago
H
Technical Program Manager
HP
Vancouver, BC
- Full-time
We are seeking a highly motivated Hardware Program Manager to facilitate the planning, architecture, and innovation for next-generation hardware platforms and products. This role will…
Added 7 hours ago
EC
Project Manager – Civil/Municipal Engineering
EnGlobe Corp.
Dartmouth, NS
- Full-time
…results-oriented, with a commitment to supporting the success and development of…
Added 7 hours ago
FH
Coordinator, Housekeeping Services
Fraser Health
White Rock, BC
- Full-time
…ATP, UV marker, hand hygiene, etc. Analyzes audit data with Manager and assists with the development and follow-up actions as…
Added 8 hours ago
PC
Project Manager - Building Science
Pinchin Canada
Victoria, BC
- Full-time
Step into a dynamic leadership role where you’ll mentor talented professionals, benefit from competitive compensation and extended coverage from day one, enjoy an RRSP Matching Program and…
Added 8 hours ago
S
Digital Manager
Stantec
Edmonton, AB
- Full-time
The Digital Marketing Manager Operations sets the strategy, roadmap, governance, and operating model for the data, CRM, technology, website, and operational capabilities that underpin…
Added 8 hours ago
SP
Leasing Manager
Shiplake Properties
Toronto, ON
- Full-time
The Leasing Manager plays a central role in driving the success, occupancy, and resident
Added 8 hours ago
E
Commercial Services Senior Specialist
Enbridge
Calgary, AB
- Full-time
…the growth of the Westcoast system, and provide commercial leadership on cross functional…
Added 8 hours ago
K
Associate Store Manager - Halifax
Knix
Halifax, NS
- Full-time
Talent Development: Partner with the Store Manager on recruitment, hiring, and retention strategies. Take a lead role in the orientation and onboarding of new hires to ensure a memorable…

WestJet Group

Senior Analyst - Operations Analytics

Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 24, 2026
Experience: 6+ years of experience in program or project management, preferably in analytics, guest experience, operations, or a service-oriented industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of role:

The Senior Analyst, Operational Performance Analytics is responsible for developing high-quality analysis, reporting, and insights that support the airline’s operational performance objectives.

Working under the leadership of the Senior Manager, this role plays a critical hands-on function in transforming operational data into actionable intelligence that improves reliability, efficiency, and guest experience across the network. Partnering with stakeholders across operations, network planning, and guest experience, the Senior Analyst supports performance monitoring, investigates operational issues, and contributes to initiatives aimed at improving on-time performance, aircraft utilization, turnaround execution, and overall operational resilience.

Key deliverables include:

Reporting & data management:
- Develop and maintain operational reports, dashboards, and data extracts that provide accurate and timely visibility into performance metrics.
- Ensure data integrity and consistency across reporting outputs and proactively identify opportunities to enhance reporting efficiency and usability.
Performance analysis & insights:
- Conduct detailed analysis of operational performance, including delays, disruptions, turnaround execution, and asset utilization.
- Identify trends, anomalies, and key performance drivers, and translate findings into clear, actionable insights for operational stakeholders.
- Drive investigations into operational performance issues by conducting structured root cause analysis.
- Work with cross-functional teams to understand drivers of delays and inefficiencies and contribute to the development of data-driven recommendations to improve operational execution.
Strategic initiatives:
- Support ongoing operational and strategic initiatives by contributing analysis, modeling, and scenario evaluation.
- Assist in assessing the impact of operational changes, schedule adjustments, and performance improvement efforts.
Stakeholder partnership:
- Collaborate with front-line and mid to senior-level operational leaders to business needs and provide analytical support.
- Present findings in a clear and concise manner, tailoring outputs to the audience and ensuring insights are practical and actionable.
Continuous improvement:
- Continuously seek opportunities to improve analytical methodologies, reporting tools, and data processes.
- Stay current with best practices in data analysis and visualization, and contribute to building a strong, insight-driven culture within the operations analytics team.

Experience and qualifications:

6+ years of experience in program or project management, preferably in analytics, guest experience, operations, or a service-oriented industry.
Advanced Excel and Power BI experience required
Proficiency in SQL and Python considered an asset; Lean Six Sigma exposure preferred
Proven track record of working in cross-functional initiatives that span multiple departments and collaborating effectively across teams.
Experienced in fast-paced, matrixed environments with competing priorities and diverse stakeholders.
Strong change management and transformation skills, with experience guiding teams through adoption and process improvement.
Familiarity with guest experience strategies, service design, or airline operations is a strong asset.
Knowledge and proficiency in journey mapping and guest experience mapping tools
Strategic and operational thinker, able to balance long-term planning with short-term execution.
Familiarity with aviation regulatory environments is an asset.
Exceptional analytical, organizational, and decision-making abilities.
High integrity and commitment to delivering quality, pragmatic results

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

Apply About employer

More about this job

Responsibilities

The Senior Analyst develops high-quality operational reports, dashboards, and insights to improve airline reliability, efficiency, and guest experience. They conduct detailed performance analysis and collaborate with cross-functional teams to drive data-driven recommendations for operational improvements.

Requirements

Candidates must have 6+ years of experience in analytics, operations, or project management, along with advanced proficiency in Excel and Power BI. Experience with SQL, Python, and Lean Six Sigma is considered an asset, as is familiarity with airline operations or guest experience strategies.

Skills

Operations analytics
Data analysis
Reporting
Dashboards
Performance monitoring
Root cause analysis
Strategic planning
Stakeholder management
Excel
Power BI
SQL
Python
Lean Six Sigma
Change management
Process improvement
Journey mapping

Benefits

Travel privileges for you and your family
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Analytics
Operational Performance
Data Management
Dashboards
Performance Metrics
Root Cause Analysis
Strategic Initiatives
Scenario Evaluation
Stakeholder Partnership
Continuous Improvement
Excel
Power BI
SQL
Python
Lean Six Sigma
Change Management
Process Improvement
Guest Experience
Service Design
Airline Operations
Journey Mapping
Aviation Regulatory
Data Analysis
Data Visualization
Operational Resilience
Asset Utilization
Turnaround Execution
Matrixed Environment
Operational Planning
Business Intelligence

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