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Added 2 months ago
Senior Cybersecurity and Compliance Analyst - Landmark
Halliburton
Calgary, AB
As Cybersecurity & Compliance Senior Analyst at Landmark, you will be a hands-on practitioner at the center of how we protect the software the E&P industry depends on. You will partner with…
Added 3 days ago
Senior Analyst
WestJet Group
Calgary, AB
The Senior ServiceNow Analyst & Platform Administrator is responsible for the administration, support, configuration, release coordination, and operational excellence of the ServiceNow…
Added 3 days ago
Senior Developer
WestJet Group
Calgary, AB
The Senior ServiceNow Developer is a senior technical contributor within the Contact Centre & Guest Experience pod of the ServiceNow Platform team.
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Calgary, AB
$96,557 to $128,743 CAD / year
Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Halifax, NS
$96,557 to $128,743 CAD / year
Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Vancouver, BC
$96,557 to $128,743 CAD / year
Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 6 days ago
Senior Lead AI Application Engineer (Global Security)
Royal Bank of Canada
Calgary, AB · Toronto, ON
Full-time
As the Senior Lead AI Application Engineer, you will lead multi-agentic application software engineering and full-stack delivery of secure, cloud native microservices that embed pragmatic…
Added 16 days ago
ServiceNow QA Engineering Practice Lead
Scotiabank
Toronto, ON
We are seeking an experienced ServiceNow QA Engineering Practice Lead, to grow, and lead our ServiceNow quality assurance discipline. In this role, you will define testing standards, drive…
Added 3 days ago
Client Services Analyst
Meridian Credit Union
Toronto, ON
Full-time
Reporting to the Senior Manager, IT Support Services and working under the guidance of Senior Client Services Specialists, the incumbent is responsible for incident resolution, service…
Added 4 days ago
Senior Software Developer, Workday Integrations & Extend
Royal Bank of Canada
Toronto, ON
Full-time
As a Senior Software Developer, Workday Integrations & Extend, you will lead the technical design, development, and implementation of Workday solutions to meet complex HCM program…
Added 4 days ago
Senior ServiceNow Discovery & Service Mapping Engineer
Royal Bank of Canada
Toronto, ON
Full-time
As a Senior ServiceNow Discovery & Service Mapping Engineer, you’ll play a pivotal role in designing, implementing, and optimizing ServiceNow’s Discovery and Service Mapping solutions. This…
Added 3 days ago
Senior Manager, EmployeeWorks Platform Delivery (M3)
Apex Systems
Mississauga, ON
$100 to $110 USD / hour
Full-time
As a Senior Manager, EmployeeWorks Platform Delivery at McKesson, you will lead the successful delivery, adoption, and continuous evolution of EmployeeWorks, powered by the ServiceNow and…
Added 4 days ago
Senior Electrical Compliance Engineer
Suncor Energy
Calgary, AB
Full-time
Experience adopting or supporting technology enabled compliance tools that improve efficiency, such as ServiceNow or Enablon, is preferred
Added 4 days ago
Senior Endpoint Security Specialist (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
…enterprise-wide security applications. We are looking for a Senior Endpoint Security Specialist to join our team in helping protect RBC. In this role you will provide in-depth technical…
Added 4 days ago
Senior Software Developer, Workday Integrations & Extend
RBC
Toronto, ON
Full-time
As a Senior Software Developer, Workday Integrations & Extend, you will lead the technical design, development, and implementation of Workday solutions to meet complex HCM program…
Added 4 days ago
Senior ServiceNow Discovery & Service Mapping Engineer
RBC
Toronto, ON
Full-time
As a Senior ServiceNow Discovery & Service Mapping Engineer, you’ll play a pivotal role in designing, implementing, and optimizing ServiceNow’s Discovery and Service Mapping solutions. This…

WestJet Group

Senior Developer

Calgary, AB, Canada

Apply by: Oct 2, 2026
Posting language: English
Posted: Sep 17, 2026

Apply About employer

Applications open in a new tab.

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of Role

The Senior ServiceNow Developer is a senior technical contributor within the Contact Centre & Guest Experience pod of the ServiceNow Platform team.

This role is responsible for designing, developing, integrating, and supporting solutions that improve how guests interact with WestJet across digital, assisted, and AI-enabled channels. Working closely with Product Owners, Business Analysts, Solution Architects, Contact Centre stakeholders, and platform partners, the Senior Developer delivers capabilities that enhance the guest experience, increase automation, improve agent efficiency, and support scalable growth.

The successful candidate combines strong ServiceNow development expertise with a deep understanding of customer-facing workflows, integrations, conversational AI, and enterprise platform engineering. They are expected to lead technical design decisions, mentor other developers, and help shape the future of guest engagement capabilities on the platform.

Pod Focus Areas

The Contact Centre & Guest Experience pod delivers and supports capabilities including:

ServiceNow Customer Service Management (CSM)
AI Voice
Virtual Agent and conversational experiences
Case management and fulfilment workflows
Knowledge and self-service experiences
Workflow automation and orchestration
Customer experience analytics and insights

What Success Looks Like

A successful Senior Developer in this role:

Delivers complex guest-facing solutions with minimal oversight.
Designs scalable integrations between ServiceNow and customer engagement platforms.
Creates intelligent automation that improves both guest and employee experiences.
Balances delivery speed with platform sustainability and maintainability.
Acts as a technical leader within the pod and elevates the capabilities of the broader development team.
Identifies opportunities to improve the guest journey beyond the immediate requirements presented.
Helps establish the ServiceNow platform as a strategic enabler of guest experience transformation across WestJet.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].

Apply About employer

More about this job

Responsibilities

The Senior ServiceNow Developer designs, develops, and integrates solutions within the Contact Centre & Guest Experience pod to improve guest interactions. They are responsible for leading technical design decisions, mentoring developers, and enhancing automation and guest engagement capabilities.

Requirements

The role requires strong expertise in ServiceNow development, specifically within customer-facing workflows and enterprise platform engineering. Candidates must demonstrate the ability to lead technical projects and collaborate effectively with cross-functional stakeholders.

Skills

ServiceNow
Customer Service Management
Conversational AI
Workflow automation
Integration design
Technical leadership
Mentoring
Case management
Platform engineering
Customer experience analytics
Solution architecture
Digital channels
AI-enabled channels
Orchestration
Self-service experiences

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CSM
Customer Service Management
Conversational AI
Virtual Agent
Workflow Automation
Orchestration
Case Management
Contact Centre
Guest Experience
Integration
Platform Engineering
Technical Leadership
Mentoring
Digital Channels
AI
Analytics
Scalable Growth
Software Development
Enterprise Platform

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