Senior Operational Auditor

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of the role:

WestJet is seeking a Senior Operational Auditor to join the Audit, Investigations & Safety Data team. Reporting to the Senior Manager - Group Audit, Investigations & Safety Data, this role is responsible for leading the organization's operational audit program and ensuring ongoing compliance with IOSA requirements through a rolling audit schedule.

Key responsibilities include conducting company-wide System Quality Assurance audits, performing targeted operational audits at the request of department leaders, and carrying out station safety audits across the network as required. The Senior Operational Auditor will collaborate with data teams to enhance audit-related software and partner with airport stakeholders to recommend improvements to the station audit program. This role also prepares and delivers audit performance and safety reports to support leadership decision-making and continuous operational improvement.

Key deliverables include:

• Develop and execute a comprehensive strategy to conduct System Quality Audits (SQA) across the entire WestJet Group.
• Facilitate both initial and recurrent training sessions for operational auditors.
• Manage a comprehensive training program for the entire operational auditor team as well as the overall organization:
  • Develop and manage training materials, ensuring they align with the latest industry standards. Implement robust oversight mechanisms for operational auditors, identifying areas for individual continuous improvement.
• Regularly review feedback from audit surveys, sharing results in training sessions and team meetings to promote ongoing learning and enhancement within the audit team and the organization.
• Lead, execute, and document operational quality audits in accordance with the standards outlined by Transport Canada, IATA, and internal protocols. Additionally, lead focused audits and ad hoc audits driven by the needs of the airline's safety management system.
• Collaborate with external consultants, safety auditors, and regulatory authorities as needed to ensure comprehensive audit coverage and compliance with industry standards.
• Regularly review and revise all audit documentation templates and checklists related to various audit types. Collaborate with the Program Manager, Operational Audit, and Program Manager, Safety Data to address any software issues, particularly in the context of the CRS (Computer Reporting System). Ensure all audit-related materials are kept up-to-date and aligned with organizational standards and requirements.
• Establish a systematic approach for conducting comprehensive quality control checks on Operational Auditors, ensuring strict adherence to documented policies and procedures.
• Identify areas for improvement and efficiency within the audit team, contributing to continuous process improvement.
• Travel is required across WestJet’s network (approximately 10-20% annually) to support audits and operational reviews. 

Experience and qualifications:

• 3-6 years of audit experience, or equivalent, and airline operations experience is required
• Strong knowledge of Transport Canada regulations, IOSA requirements, and aviation regulatory compliance, with the ability to interpret, apply, and assess adherence to applicable standards.
• Comprehensive understanding of Safety Management Systems (SMS) and quality assurance principles, including operational risk management, investigation methodologies, safety culture, human and organizational factors, continuous improvement, and quality management systems.
• Demonstrated leadership skills, with the ability to influence and collaborate effectively across diverse stakeholder groups.
• Excellent written and verbal communication skills, with proven relationship-building abilities and experience working with both internal and external stakeholders.
• Valid passport and, where applicable, a valid Canadian Permanent Resident Card, with the ability to travel unrestricted throughout the WestJet network.

Assets:

• Professional Auditor Training and/or IOSA Auditor Training.
• Experience in quality assurance, quality control, or operational auditing within the aviation industry.
• Familiarity with WestJet and WestJet Encore operational manuals.
• Experience using the iAuditor platform.
• Eligibility to obtain and maintain a U.S. L-1B Visa.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs 

Think we’re a great fit? Apply now!

About WestJet Group of Companies 

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.