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Added 8 mins ago
PD
Business systems analyst
PS DJ Consulting Services Inc.
Markham, ON
- From $45.2 CAD / hour
- Full-time
- Hybrid
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 11 mins ago
Upstream Engineer - Students Seeking Opportunities
ExxonMobil
AB · Calgary, AB
…maintenance, technical specialists, and geoscience professionals to support safe, reliable, and efficient operations. You'll have the opportunity to apply your technical knowledge to…
Added 11 mins ago
RM
Project Manager, Environmental Assessment and Studies
Regional Municipality of Peel
Brampton, ON
- Other
Provides technical input and necessary support in the development and application of Region’s asset management system(s)
Added 11 mins ago
UH
Manager, Communications
University Health Network
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Our role is to garner support for Princess Margaret Cancer Centre, one of the world’s leading cancer research and treatment centres, through philanthropy, fundraising events, and our…
Added 11 mins ago
UH
Pharmacist - TW Inpatient Care
University Health Network
Toronto, ON
- Full-time
Facilitate and support clinical teaching and research activities within the department, while exemplifying UHN’s values of patient needs come first, safety, compassion, teamwork, integrity,…
Added 11 mins ago
UH
Rehabilitation Assistant
University Health Network
Toronto, ON
- Part-time
…supervision of the therapist. This position will primarily support Geriatric Low Tolerance Long Duration Rehabilitation (LTLD Rehab); however assignment may change based on operational…
Added 11 mins ago
A
Director of Communications and Strategic Partnerships
AccorHotel
Jasper, AB
- Full-time
Lead the execution of aligned PR strategies, working in partnership with the Regional Director of PR and the Director of Sales & Marketing to support brand positioning and revenue goals.
Added 11 mins ago
A
Room Attendant
AccorHotel
Whistler, BC
- Full-time
Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Added 11 mins ago
A
Events Sales and Services Manager
AccorHotel
Whistler, BC
- Full-time
Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Added 11 mins ago
GD
Junior Mechanical Engineering Developer, Design (12-Month Term)
General Dynamics Missions System International
Calgary, AB
- Contract
…cross-functional teams to develop practical, manufacturable designs and support the successful delivery of our…
Added 11 mins ago
C
Architect | Data Centers
Corgan
Toronto, ON
- $85,000 to $110,000 CAD / year
- Other
…constructability, and the ability to apply that knowledge to support the project design and…
Added 11 mins ago
OR
Ambassadeur de marque beaute
OSL Retail Services Inc
Quebec, QC
- Other
Added 11 mins ago
OD
Ambassadeur de marque beaute
OSL Direct Services
Quebec, QC
- Other
Added 11 mins ago
M(
[C] Full Stack Developer
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
…backend/API development (Python/AWS), and provide development support for mobile applications using React Native. This role reports to the Director, Software…
Added 11 mins ago
GV
Lead Power Systems Protection & Control Application Engineer (Part Time)
GE Vernova
Markham, ON
- Part-time
Join GE Vernova’s Grid Automation R&D team to spearhead the next generation of power system protection. As a Lead Application Engineer, you will bridge the gap between complex power system…
Added 11 mins ago
BR
Talent Acquisition Specialist
Brodie Rec League
Toronto, ON
- $90,000 to $115,000 CAD / year
- Full-time
Critical Skill Insights and decision support to hiring partners:
Added 11 mins ago
A
Intermediate or Senior Electrical Engineer
AtkinsRéalis
Regina, SK · Saskatoon, SK
- Full-time
Support business development activities for the Electrical Engineering group in Saskatoon and Regina.
Added 11 mins ago
A
Finance Transformation Senior Manager
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
…reporting capabilities to enable better decision-making and support enterprise-wide digital…
Added 11 mins ago
A
Management Consultant CFOEV
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
Experience or familiarity with Generative AI, Machine Learning, intelligent automation, or Agentic AI and their application to finance transformation, process optimization, decision…
Added 11 mins ago
A
Senior Manager – Cyber Exposure, Testing & Intelligence
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC
- Full-time
…offensive security, threat intelligence, and the practical application of artificial intelligence to improve security outcomes. You have a proven record of shaping client demand into…
Added 11 mins ago
R
Banking Advisor
RBC
Prince Albert, SK
- Full-time
· Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
Added 11 mins ago
AC
Partner, Product Security
Air Canada
Toronto, ON · Dorval, QC
- Full-time
…single point of entry into Cybersecurity & GRC for security support across IT, Data, & Digital (IDD). Partnering closely with product, engineering, and architecture teams, the incumbent…
Added 11 mins ago
R
Financial Advisor
RBC
Georgina, ON
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 11 mins ago
R
Manager, FSS Business Operations Support
RBC
Toronto, ON · Bedford, QC · Halifax, NS
- Full-time
This is an exciting opportunity to be part of Finance Shared Services-Finance Application Operations team. As Manager of Business Operations Support, this position is responsible for the…
Added 11 mins ago
R
Small Business Markets Recruitment & Networking Session- November 2026
RBC
Toronto, ON
- Full-time
We are hiring Relationship Manager, Business Markets for various locations throughout the Greater Toronto Region. This application is to express your interest in attending our event on 24th…

WestJet Group

Senior Project Manager, Experience

Toronto, ON, Canada
Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 23, 2026
Experience: 8+ years of progressive experience leading large-scale projects, programs, or transformation initiatives
Posting language: English
Posted: Oct 9, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Why WestJet

Every WestJet journey is an opportunity to create a better experience for our guests and our people. As we continue to transform and modernize our business, we're looking for experienced project leaders who thrive in complex environments and are passionate about turning strategy into reality.

As a Senior Project Manager, Experience, you will play a key role in some of WestJet's most strategic transformation initiatives, helping shape the future guest experience across our products, channels, operations, and technology platforms.

This is an opportunity to work at the intersection of strategy, technology, operations, and guest experience while leading enterprise-wide programs that create meaningful value for both guests and the business.

Overview of the role:

The Senior Project Manager, Experience is responsible for leading the planning, coordination, and delivery of large-scale cross-functional transformation initiatives. Working across business, technology, operations, digital, and commercial teams, you will drive complex programs from concept through implementation while ensuring alignment to strategic objectives, business outcomes, and guest experience goals.

You will establish delivery frameworks, lead governance activities, manage risks and dependencies, and engage stakeholders at all levels of the organization to successfully deliver transformational change.

Success in this role requires strong leadership, strategic thinking, project delivery expertise, and the ability to navigate ambiguity while bringing people together around a common objective.

Key Responsibilities:

Lead the delivery of complex strategic transformation programs and initiatives
Develop and manage integrated project plans, roadmaps, milestones, dependencies, and critical paths
Partner with business, technology, operational, and commercial teams to align priorities and drive execution
Establish governance structures and facilitate executive steering committees, decision forums, and stakeholder engagement activities
Identify and manage project risks, issues, assumptions, and dependencies across multiple workstreams
Develop implementation strategies that balance guest, operational, financial, and technology considerations
Monitor program performance, benefits realization, and outcome achievement
Support change management and organizational readiness activities to ensure successful adoption of new capabilities
Provide leadership and guidance to cross-functional teams and project resources
Prepare executive-level reporting, recommendations, and communications for senior leadership

Experience & Qualifications

Required Qualifications
- 8+ years of progressive experience leading large-scale projects, programs, or transformation initiatives
- Proven experience managing complex cross-functional programs involving multiple stakeholder groups
- Strong project management, governance, risk management, and delivery planning capabilities
- Exceptional communication, facilitation, and stakeholder management skills
- Experience working with executive leadership and influencing decisions at senior levels
- Demonstrated ability to manage multiple priorities in fast-paced environments
- Bachelor's degree in Business or Technology related fields
- Project Management Professional (PMP), Agile, Scrum, Lean, or related certification

Preferred Qualifications
- Experience delivering technology-enabled business transformation initiatives
- Strong understanding of digital products, systems implementation, or customer experience platforms
- Airline, travel, hospitality, retail, or other service-industry experience
- Experience leading initiatives that span customer experience, operations, technology, and commercial functions
- Experience working within large, complex organizations undergoing enterprise transformation

Who You Are

You are a strategic thinker who can connect big-picture objectives with practical execution plans. You enjoy solving complex problems, building alignment across diverse stakeholder groups, and delivering meaningful outcomes.

You are equally comfortable discussing operational realities, technology architecture, and customer experience impacts, allowing you to bridge gaps between teams and drive successful execution.

Most importantly, you're passionate about creating better experiences and helping organizations transform the way they serve customers.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

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More about this job

Responsibilities

Lead the planning, coordination, and delivery of large-scale cross-functional transformation initiatives across business, technology, and operations. Establish delivery frameworks, manage risks and dependencies, and engage stakeholders to ensure alignment with strategic objectives and guest experience goals.

Requirements

Requires 8+ years of progressive experience leading large-scale projects or transformation initiatives in complex environments. A bachelor's degree in business or technology and relevant certifications like PMP, Agile, or Scrum are required.

Skills

Project management
Strategic planning
Governance
Risk management
Stakeholder management
Change management
Cross-functional leadership
Transformation initiatives
Executive reporting
Agile
Scrum
Lean
Digital transformation
Process improvement
Communication

Benefits

Travel privileges
Savings programs
Flexible benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Transformation
Governance
Risk Management
Stakeholder Engagement
Strategic Planning
Change Management
Digital Transformation
PMP
Agile
Scrum
Lean
Customer Experience
Operations
Technology Platforms
Cross-functional
Roadmaps
Executive Reporting
Airline
Hospitality
Service Industry
Business Strategy
Systems Implementation
Dependency Management
Organizational Readiness

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