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Added 11 mins ago
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Account Manager
SoTalent
Montreal, QC
- Full-time
Conduct onsite and virtual assessments to understand customer operations, workflows, and business challenges.
Added 13 mins ago
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Gas Bar Manager (Full-Time) - Bower Plaza - Central Alberta Co-op
Co-op
Red Deer, AB
- Full-time
We're currently seeking a full-time Gas Bar Manager at our Bower Plaza Gas Bar in Red Deer. As the Gas Bar Manager, you are reporting to the Division Manager and will be responsible for the…
Added 13 mins ago
Senior Manager, Day to Day Banking Initiatives
Scotiabank
Toronto, ON
The Senior Manager, Day-to-Day Banking Initiatives, is responsible for developing and executing new programs for the Day-to-Day Banking portfolio. The incumbent will lead initiatives that…
Added 13 mins ago
Senior Manager, Day to Day Banking Fee Optimization
Scotiabank
Toronto, ON
Working closely with Business Analytics, Retail Customer Value, Marketing, Finance, Digital, Operations, Compliance, Legal, and Technology teams, the Senior Manager will identify…
Added 13 mins ago
Assistant Manager, Income Processing - Asset Servicing (GWO)
Scotiabank
Toronto, ON
Contributes to the overall success of Income Processing within Global Wholesale Operations by providing functional leadership, operational oversight and subject-matter expertise across…
Added 13 mins ago
Manager, Data Initiatives - Ottawa, ON
Scotiabank
Ottawa, ON
High-quality data is critical to Global Wealth Management & Insurance’s strategic objectives. The Manager, Data Initiatives is responsible for executing data quality initiatives, delivering…
Added 13 mins ago
Manager, Data Initiatives - Toronto, ON
Scotiabank
Toronto, ON
High-quality data is critical to Global Wealth Management & Insurance’s strategic objectives. The Manager, Data Initiatives is responsible for executing data quality initiatives, delivering…
Added 13 mins ago
Client Service Associate, Insurance and Investments
The Canada Life Assurance Company
Winnipeg, MB
Reporting to the Manager, Operations the Client Service Associate, Insurance and Investments, will be the ‘glue’ that binds all client relationships together. You will be the first voice…
Added 28 mins ago
Associate Technical Services Engineer II
MongoDB
Toronto, ON
MongoDB Technical Services Engineers combine technical expertise, structured problem solving, and exceptional customer service to help customers build and operate reliable MongoDB…
Added 28 mins ago
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Management Trainee
Enterprise Holdings
Okotoks, AB
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 28 mins ago
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Small Business Markets Recruitment & Networking Session- November 2026
Royal Bank of Canada
Toronto, ON
- Full-time
We are hiring Relationship Manager, Business Markets for various locations throughout the Greater Toronto Region. This application is to express your interest in attending our event on 24th…
Added 41 mins ago
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General Manager Designate
Blue Shock Executive Search
St. John's, NL
- $75,000 to $85,000 CAD / year
- Full-time
…than your local restaurant to understand the secret of its success: employees who enjoy a lively, energetic, and fun work atmosphere; the opportunity to create a memorable dining experience…
Added 41 mins ago
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Pre-Planning Director
Arbor Memorial Inc.
AB · Edmonton, AB
- Full-time
Passion for customer care demonstrated in previous professional experiences and a strong discipline for working in a customer-centric service organization. Experience in business…
Added 41 mins ago
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Assistant Store Manager Timmins
The Home Depot Canada
Timmins, ON
- Full-time
…their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability. They provide leadership to Associates so that…
Added 41 mins ago
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DIRECTEUR ADJOINT DE MAGASIN
The Home Depot Canada
Timmins, ON
- Full-time
…their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability. They provide leadership to Associates so that…
Added 41 mins ago
RT
Field Service Delivery Technician
Real Time Networks
Milton, ON
- Full-time
Reporting to the Manager, Technical Services and Vice President of Delivery, this position is a pivotal role in the Real Time Networks customer experience. As one of the first Real Time…
Added 41 mins ago
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Product Manager
GreenShield
Toronto, ON
- $94,406 to $142,069 CAD / year
- Full-time
Reporting to the Director of Product - Administration, the Product Manager, Administration drives the strategic development of products that enhance GreenShield+ administration…
Added 43 mins ago
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Territory Manager
Waste Connections
Kelowna, BC
- Full-time
The Territory Manager will prospect new business while providing excellent customer service. In this role, you will be reaching out to potential customers by cold calling… a lot! We have a…
Added 43 mins ago
SHIFT LEADER - QUEENSWAY
Kitchen Stuff Plus
Toronto, ON
At Kitchen Stuff Plus we know our success starts with the right people! We are an award-winning Canadian retailer of modern, unique, and affordable home solutions voted one of the GTA's…
Added 43 mins ago
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Personal Banking Associate-Etobicoke- Future Opportunities
TD
Toronto, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 57 mins ago
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Parts Manager - Relocate to Pincher Creek
Davis Auto Group
Calgary, AB
- Full-time
Do you thrive in an environment where you can shape operations, develop people and directly impact customer success?
Added 57 mins ago
AB
National Account Manager
Aldermore Bank
Field, BC
- Full-time
This is a fantastic opportunity to join Aldermore as a National Account Manager within our Intermediary Mortgage Sales team. You'll take ownership of a portfolio of strategically important…
Added 57 mins ago
BH
Bar Manager - Three Bears Brewery & Restaurant
Banff Hospitality Collective
Banff, AB
- Full-time
The Bar Manager plays a key role in the success of Banff Hospitality Collective by managing bar operations and overseeing inventory in line with demand and cost objectives. The main…
Added 59 mins ago
PRODUCT MANAGER, BENEFIT ADMINISTRATION
Green Shield Canada
Toronto, ON
Reporting to the Director of Product - Administration, the Product Manager, Administration drives the strategic development of products that enhance GreenShield+ administration…
Added 59 mins ago
JI
Department Manager - Freight Flow
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…accountability, we invite you to join us as a Freight Flow Department Manager. This role offers an opportunity to lead a dedicated team and make a meaningful impact on store readiness and…

WestJet Group

Senior Project Manager, Experience

Toronto, ON, Canada
Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 23, 2026
Experience: 8+ years of progressive experience leading large-scale projects, programs, or transformation initiatives
Posting language: English
Posted: Oct 9, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Why WestJet

Every WestJet journey is an opportunity to create a better experience for our guests and our people. As we continue to transform and modernize our business, we're looking for experienced project leaders who thrive in complex environments and are passionate about turning strategy into reality.

As a Senior Project Manager, Experience, you will play a key role in some of WestJet's most strategic transformation initiatives, helping shape the future guest experience across our products, channels, operations, and technology platforms.

This is an opportunity to work at the intersection of strategy, technology, operations, and guest experience while leading enterprise-wide programs that create meaningful value for both guests and the business.

Overview of the role:

The Senior Project Manager, Experience is responsible for leading the planning, coordination, and delivery of large-scale cross-functional transformation initiatives. Working across business, technology, operations, digital, and commercial teams, you will drive complex programs from concept through implementation while ensuring alignment to strategic objectives, business outcomes, and guest experience goals.

You will establish delivery frameworks, lead governance activities, manage risks and dependencies, and engage stakeholders at all levels of the organization to successfully deliver transformational change.

Success in this role requires strong leadership, strategic thinking, project delivery expertise, and the ability to navigate ambiguity while bringing people together around a common objective.

Key Responsibilities:

Lead the delivery of complex strategic transformation programs and initiatives
Develop and manage integrated project plans, roadmaps, milestones, dependencies, and critical paths
Partner with business, technology, operational, and commercial teams to align priorities and drive execution
Establish governance structures and facilitate executive steering committees, decision forums, and stakeholder engagement activities
Identify and manage project risks, issues, assumptions, and dependencies across multiple workstreams
Develop implementation strategies that balance guest, operational, financial, and technology considerations
Monitor program performance, benefits realization, and outcome achievement
Support change management and organizational readiness activities to ensure successful adoption of new capabilities
Provide leadership and guidance to cross-functional teams and project resources
Prepare executive-level reporting, recommendations, and communications for senior leadership

Experience & Qualifications

Required Qualifications
- 8+ years of progressive experience leading large-scale projects, programs, or transformation initiatives
- Proven experience managing complex cross-functional programs involving multiple stakeholder groups
- Strong project management, governance, risk management, and delivery planning capabilities
- Exceptional communication, facilitation, and stakeholder management skills
- Experience working with executive leadership and influencing decisions at senior levels
- Demonstrated ability to manage multiple priorities in fast-paced environments
- Bachelor's degree in Business or Technology related fields
- Project Management Professional (PMP), Agile, Scrum, Lean, or related certification

Preferred Qualifications
- Experience delivering technology-enabled business transformation initiatives
- Strong understanding of digital products, systems implementation, or customer experience platforms
- Airline, travel, hospitality, retail, or other service-industry experience
- Experience leading initiatives that span customer experience, operations, technology, and commercial functions
- Experience working within large, complex organizations undergoing enterprise transformation

Who You Are

You are a strategic thinker who can connect big-picture objectives with practical execution plans. You enjoy solving complex problems, building alignment across diverse stakeholder groups, and delivering meaningful outcomes.

You are equally comfortable discussing operational realities, technology architecture, and customer experience impacts, allowing you to bridge gaps between teams and drive successful execution.

Most importantly, you're passionate about creating better experiences and helping organizations transform the way they serve customers.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

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More about this job

Responsibilities

Lead the planning, coordination, and delivery of large-scale cross-functional transformation initiatives across business, technology, and operations. Establish delivery frameworks, manage risks and dependencies, and engage stakeholders to ensure alignment with strategic objectives and guest experience goals.

Requirements

Requires 8+ years of progressive experience leading large-scale projects or transformation initiatives in complex environments. A bachelor's degree in business or technology and relevant certifications like PMP, Agile, or Scrum are required.

Skills

Project management
Strategic planning
Governance
Risk management
Stakeholder management
Change management
Cross-functional leadership
Transformation initiatives
Executive reporting
Agile
Scrum
Lean
Digital transformation
Process improvement
Communication

Benefits

Travel privileges
Savings programs
Flexible benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Transformation
Governance
Risk Management
Stakeholder Engagement
Strategic Planning
Change Management
Digital Transformation
PMP
Agile
Scrum
Lean
Customer Experience
Operations
Technology Platforms
Cross-functional
Roadmaps
Executive Reporting
Airline
Hospitality
Service Industry
Business Strategy
Systems Implementation
Dependency Management
Organizational Readiness

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