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Added 5 mins ago
CF
Project Technical Support – I
Centre for Chronic Disease Control
Delhi, ON
- Full-time
…ofScientiﬁc & Industrial Research (DSIR), Ministry of Science and Technology, Government of India. CCDC also holds recognition asa WHO Collaborating Centre for Surveillance, Capacity…
Added 5 mins ago
MB
restaurant assistant manager
Mary Brown's Chicken
Lethbridge, AB
- Full-time
Added 5 mins ago
ECH - Manager, Marketing (12-Month Contract)
The Employee Experience Team
Vaughan, ON
We use AI technology and tools to support streamlining parts of our candidate screening process. Every step involving AI is reviewed and guided by our People & Culture team to ensure…
Added 5 mins ago
Strategic Sourcing - Strategic Sourcing Specialist
Mohawk Medbuy Corporation (MMC)
Burlington, ON · ON · Kingston, ON · London, ON · Thunder Bay, ON · Toronto, ON · Chatham-Kent, ON
Reporting to the Senior Manager, Strategic Sourcing, this position is responsible for providing support to lead and implement strategic sourcing processes which achieve the best possible…
Added 20 mins ago
B
ServiceNow Developer
BMO
Toronto, ON · YNG
- Full-time
Liaises with the business and the technology development and support groups.
Added 20 mins ago
B
Client Service Assistant
BMO
Vancouver, BC · FBT
- Full-time
Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
Added 35 mins ago
M
People Services AI Solutions & Configuration Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Empowering People Through Technology: Join Manulife’s Global HR Transformation
Added 35 mins ago
M
Manager / Senior Manager, AI Model Risk Governance, Standards & Enablement
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Manulife is seeking an experienced Manager / Senior Manager, AI Model Risk Governance, Frameworks & Standards to lead the development and evolution of the enterprise AI Model Risk…
Added 42 mins ago
CH
Office manager
Cranston Homes Ltd
Edmonton, AB
- From $36 CAD / hour
- Full-time
- On-site
Added 50 mins ago
O
Marketing Operations Manager
Optro
Remote, Canada
- $102,000 to $140,000 CAD / year
- Full-time
- Remote
…500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on…
Added 50 mins ago
CC
Retail Store Manager in Training
Canna Cabana
Toronto, ON
- Full-time
The Retail Store Manager in Training is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include…
Added 1 hour ago
CO
Senior Manager, Anti-Money Laundering Advisor
Capital One
Toronto, ON
- Full-time
Sr. Manager, AML Advisory, with support and guidance from the Chief Anti-Money Laundering Officer of Capital One, serves as the compliance advisor and partner for our Canadian…
Added 1 hour ago
C
Project/Program Portfolio Manager (Real Estate Projects) (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation’s technology…
Added 1 hour ago
MH
Event Marketing Manager
MedMe Health
Toronto, ON
- $70,000 to $100,000 CAD / year
- Full-time
As Event Marketing Manager, you will turn that calendar into a well-run program. You’ll help decide how MedMe should show up at each event, manage the preparation and logistics, and make…
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
Mississauga, ON · Tomken, Mississauga, ON
- $19 to $21 CAD / hour
- Full-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 2 hours ago
AH
Operational Clinical Informatics Lead
Alberta Health Services
Red Deer, AB
- Temporary
…provides coordinated, consistent, and sustainable informatics support across Urban and Rural Acute Care, Continuing Care, Primary Care, Ambulatory Care, Allied Health, Specialty Areas, and…
Added 2 hours ago
TH
Flooring & Décor Sales Associate Part-Time - 7236 Timmins
The Home Depot Canada
Timmins, ON
- Part-time
…have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this…
Added 2 hours ago
Patient Care Coordinator - Registered Nurse - Rehab Units - Queens Park Care Centre
Fraser Health
New Westminster, BC
…management according to best practice; disseminates clinical information to nursing/nursing support staff and other members of the clinical…
Added 2 hours ago
FH
Licensed Practical Nurse, Full Scope - Burnaby Hospital
Fraser Health
Burnaby, BC
- Part-time
New health care pavilion with 83 beds to support maternity, neonatal intensive care, medicine, and mental health patients
Added 2 hours ago
K
Senior Consultant, Transaction Services
KPMG
Calgary, AB · Winnipeg, MB
- Full-time
…(formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an…
Added 2 hours ago
S
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate of the BC Women's Mental Health and Substance Use Program, the Client Care Coordinator provides clinical leadership and coordinates the…
Added 2 hours ago
V
Financial Services Representative - Blundell Centre (6-Month Contract)
Vancity
Richmond, BC
- Full-time
…to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM -…
Added 2 hours ago
OP
Business manager - sales and advertising
Offshore Performance Marine Inc.
Innisfil, ON
- $70,000 to $90,000 CAD / year
- Full-time
- On-site
This information was provided by the employer; it was not verified by Job Bank.
Added 2 hours ago
V
Architect
Virtusa
Toronto, ON
- Full-time
Bachelor's degree in Computer Science, Information Technology, or a related field.
Added 2 hours ago
SS
Compensation Manager
Summit Search Group
Toronto, ON
- $82,000 to $135,000 CAD / year
- Full-time
Manage technology solutions to successfully execute compensation programs, and accurately track and report on relevant compensation information. This includes mapping corporate structure,…

WestJet Group

Senior Project Manager, Experience

Toronto, ON, Canada
Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 23, 2026
Experience: 8+ years of progressive experience leading large-scale projects, programs, or transformation initiatives
Posting language: English
Posted: Oct 9, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Why WestJet

Every WestJet journey is an opportunity to create a better experience for our guests and our people. As we continue to transform and modernize our business, we're looking for experienced project leaders who thrive in complex environments and are passionate about turning strategy into reality.

As a Senior Project Manager, Experience, you will play a key role in some of WestJet's most strategic transformation initiatives, helping shape the future guest experience across our products, channels, operations, and technology platforms.

This is an opportunity to work at the intersection of strategy, technology, operations, and guest experience while leading enterprise-wide programs that create meaningful value for both guests and the business.

Overview of the role:

The Senior Project Manager, Experience is responsible for leading the planning, coordination, and delivery of large-scale cross-functional transformation initiatives. Working across business, technology, operations, digital, and commercial teams, you will drive complex programs from concept through implementation while ensuring alignment to strategic objectives, business outcomes, and guest experience goals.

You will establish delivery frameworks, lead governance activities, manage risks and dependencies, and engage stakeholders at all levels of the organization to successfully deliver transformational change.

Success in this role requires strong leadership, strategic thinking, project delivery expertise, and the ability to navigate ambiguity while bringing people together around a common objective.

Key Responsibilities:

Lead the delivery of complex strategic transformation programs and initiatives
Develop and manage integrated project plans, roadmaps, milestones, dependencies, and critical paths
Partner with business, technology, operational, and commercial teams to align priorities and drive execution
Establish governance structures and facilitate executive steering committees, decision forums, and stakeholder engagement activities
Identify and manage project risks, issues, assumptions, and dependencies across multiple workstreams
Develop implementation strategies that balance guest, operational, financial, and technology considerations
Monitor program performance, benefits realization, and outcome achievement
Support change management and organizational readiness activities to ensure successful adoption of new capabilities
Provide leadership and guidance to cross-functional teams and project resources
Prepare executive-level reporting, recommendations, and communications for senior leadership

Experience & Qualifications

Required Qualifications
- 8+ years of progressive experience leading large-scale projects, programs, or transformation initiatives
- Proven experience managing complex cross-functional programs involving multiple stakeholder groups
- Strong project management, governance, risk management, and delivery planning capabilities
- Exceptional communication, facilitation, and stakeholder management skills
- Experience working with executive leadership and influencing decisions at senior levels
- Demonstrated ability to manage multiple priorities in fast-paced environments
- Bachelor's degree in Business or Technology related fields
- Project Management Professional (PMP), Agile, Scrum, Lean, or related certification

Preferred Qualifications
- Experience delivering technology-enabled business transformation initiatives
- Strong understanding of digital products, systems implementation, or customer experience platforms
- Airline, travel, hospitality, retail, or other service-industry experience
- Experience leading initiatives that span customer experience, operations, technology, and commercial functions
- Experience working within large, complex organizations undergoing enterprise transformation

Who You Are

You are a strategic thinker who can connect big-picture objectives with practical execution plans. You enjoy solving complex problems, building alignment across diverse stakeholder groups, and delivering meaningful outcomes.

You are equally comfortable discussing operational realities, technology architecture, and customer experience impacts, allowing you to bridge gaps between teams and drive successful execution.

Most importantly, you're passionate about creating better experiences and helping organizations transform the way they serve customers.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

Apply About employer

More about this job

Responsibilities

Lead the planning, coordination, and delivery of large-scale cross-functional transformation initiatives across business, technology, and operations. Establish delivery frameworks, manage risks and dependencies, and engage stakeholders to ensure alignment with strategic objectives and guest experience goals.

Requirements

Requires 8+ years of progressive experience leading large-scale projects or transformation initiatives in complex environments. A bachelor's degree in business or technology and relevant certifications like PMP, Agile, or Scrum are required.

Skills

Project management
Strategic planning
Governance
Risk management
Stakeholder management
Change management
Cross-functional leadership
Transformation initiatives
Executive reporting
Agile
Scrum
Lean
Digital transformation
Process improvement
Communication

Benefits

Travel privileges
Savings programs
Flexible benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Transformation
Governance
Risk Management
Stakeholder Engagement
Strategic Planning
Change Management
Digital Transformation
PMP
Agile
Scrum
Lean
Customer Experience
Operations
Technology Platforms
Cross-functional
Roadmaps
Executive Reporting
Airline
Hospitality
Service Industry
Business Strategy
Systems Implementation
Dependency Management
Organizational Readiness

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