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Added 10 mins ago
TP
Manager, Communications
The Princess Margaret Cancer Foundation
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Manager will also lead the strategic planning and delivery of the Foundation’s quarterly Town Halls, working closely with senior leadership, People & Culture and colleagues across the…
Added 10 mins ago
SF
Administrative and Payroll Assistant
SGGG Fund Services Inc.
Toronto, ON
- $58,000 to $63,000 CAD / year
- Contract
Assist with preparing and issuing client invoices, ensuring accuracy and timely delivery.
Added 10 mins ago
M
Program Manager – Tool & Die Manufacturing
MicroAgility
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
We are seeking an experienced Program Manager with a strong background in tool and die manufacturing to manage automotive tooling programs from initial quotation through final delivery and…
Added 10 mins ago
CI
Data Governance Manager -- AMADC5965947
Compunnel Inc.
Toronto, ON
- $55 to $70 CAD / hour
- Contract
We’re looking for an experienced Program Manager with strong expertise in Data Governance, Agile delivery, and enterprise technology initiatives to drive governance transformation,…
Added 11 mins ago
P
GTM Campaign Manager
Procurify
Remote, Canada
- Full-time
- Remote
…driven, systems-minded, and execution-focused GTM Campaign Manager to join us on our…
Added 11 mins ago
ML
Executive Hospitality Services Manager
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
…transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a…
Added 11 mins ago
Lead Software Developer
Geotab
Toronto, ON · Oakville, ON · Waterloo, ON
…ownership of complex, long-term projects, and ensuring timely delivery. You will need to work closely with other software developers, engineers, internal technical teams, cross-functional…
Added 11 mins ago
HR
Supply Chain Cooridnator
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Right now we are looking for a Supply Chain Coordinator to work with our Operating Room, Surgical Program.
Added 24 mins ago
AI
Global Manager, Mechanical Design Manufacturing Solutions
ATS Industrial Automation
Cambridge, ON
- Full-time
Develop & deploy Team KPIs (Safety, Quality, Delivery, Productivity, Cost, and Employee Engagement)
Added 24 mins ago
S
Administration & Systems - Manager Administration
Sobeys
Ancaster, ON
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 24 mins ago
SH
Medical Director 0.3 EFT
Shared Health-Soins Communs
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Works with site medical and operational leadership, emergency medicine leadership, and mental health program leadership on emergency psychiatry service delivery
Added 24 mins ago
S
Prepared Foods - Manager Deli
Sobeys
Dartmouth, NS
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 24 mins ago
DA
Customer Sales Consultant
Davis Auto Group
Okotoks, AB
- Full-time
…benefits, pricing and payment optionsWork closely with the Sales Manager and Finance Manager to arrange for vehicle financing, applications and warrantyFinalize the sales and complete all…
Added 24 mins ago
IP
Medical Travel Coordinator
Indigenous Perspectives Society
Masset, BC
- Full-time
The Medical Travel Coordinator supports the delivery of the Medical Transportation Program for status First Nations clients living in Haida Gwaii, on and off reserve, from Old Massett to…
Added 24 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 24 mins ago
NC
JR Municipal Technologist or SR Municipal Technologist (PFT)(CUPE 56.26) repost
Norfolk County
ON · Simcoe, ON
- Full-time
As a Municipal Technologist, you will support the planning, design, and delivery of municipal infrastructure projects, from tendering through construction. You'll coordinate with…
Added 24 mins ago
R
Senior Manager, Compensation (People & Culture) (Hybrid/Telework)
Radio-Canada
Montreal, QC
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 24 mins ago
CO
Building Official Intern (18 months contract)
City of Markham
Markham, ON
- Contract
…the Supervisor, Technical & Regulatory Training who is the program manager of the internship…
Added 24 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 24 mins ago
BL
Reception + Office Services Assistant (Victoria)
BC Legal Management Association
Victoria, BC
- Other
…Office Services Assistant role reports to the IT + Facilities Manager and works effectively with everyone at MT+Co., including our clients, vendors, and suppliers. The Reception + Office…
Added 26 mins ago
Housekeeping Manager
Optima Living
Sherwood Park, AB
Reporting to the General Manager, the Housekeeping Manager oversees the daily housekeeping operations to ensure residents live in a safe, clean, and welcoming environment. This role…
Added 26 mins ago
SC
Newcomer Information & Support Worker- Regular Part-Time
Smithers Community Services Association
Smithers, BC
- Part-time
The Newcomer Information & Support Worker plays an integral role in the ELMS program by ensuring high-quality service delivery and achieving program and contract outcomes. They support…
Added 41 mins ago
CO
Public Service Librarian
City of Windsor
Windsor, ON
- Temporary
Reporting to the Public Service Manager, this position will be responsible for:
Added 41 mins ago
VP
Operations & Quality Lead
Veterinary Purchasing Co. Ltd.
Moncton, NB
- Full-time
Escalate suspected compliance issues, losses, discrepancies, product quality concerns, or process failures promptly to the Warehouse Manager and Regulatory department.
Added 41 mins ago
Operations Excellence Specialist (Temporary)
Dialogue
Montreal, QC
Reporting to the Manager of Operational Excellence, the specialist’s mission is to support the continuous improvement of Dialogue’s Mental Health Care Program and Employee Assistance…

WestJet Group

Senior Project Manager, Experience

Toronto, ON, Canada
Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 23, 2026
Experience: 8+ years of progressive experience leading large-scale projects, programs, or transformation initiatives
Posting language: English
Posted: Oct 9, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Why WestJet

Every WestJet journey is an opportunity to create a better experience for our guests and our people. As we continue to transform and modernize our business, we're looking for experienced project leaders who thrive in complex environments and are passionate about turning strategy into reality.

As a Senior Project Manager, Experience, you will play a key role in some of WestJet's most strategic transformation initiatives, helping shape the future guest experience across our products, channels, operations, and technology platforms.

This is an opportunity to work at the intersection of strategy, technology, operations, and guest experience while leading enterprise-wide programs that create meaningful value for both guests and the business.

Overview of the role:

The Senior Project Manager, Experience is responsible for leading the planning, coordination, and delivery of large-scale cross-functional transformation initiatives. Working across business, technology, operations, digital, and commercial teams, you will drive complex programs from concept through implementation while ensuring alignment to strategic objectives, business outcomes, and guest experience goals.

You will establish delivery frameworks, lead governance activities, manage risks and dependencies, and engage stakeholders at all levels of the organization to successfully deliver transformational change.

Success in this role requires strong leadership, strategic thinking, project delivery expertise, and the ability to navigate ambiguity while bringing people together around a common objective.

Key Responsibilities:

Lead the delivery of complex strategic transformation programs and initiatives
Develop and manage integrated project plans, roadmaps, milestones, dependencies, and critical paths
Partner with business, technology, operational, and commercial teams to align priorities and drive execution
Establish governance structures and facilitate executive steering committees, decision forums, and stakeholder engagement activities
Identify and manage project risks, issues, assumptions, and dependencies across multiple workstreams
Develop implementation strategies that balance guest, operational, financial, and technology considerations
Monitor program performance, benefits realization, and outcome achievement
Support change management and organizational readiness activities to ensure successful adoption of new capabilities
Provide leadership and guidance to cross-functional teams and project resources
Prepare executive-level reporting, recommendations, and communications for senior leadership

Experience & Qualifications

Required Qualifications
- 8+ years of progressive experience leading large-scale projects, programs, or transformation initiatives
- Proven experience managing complex cross-functional programs involving multiple stakeholder groups
- Strong project management, governance, risk management, and delivery planning capabilities
- Exceptional communication, facilitation, and stakeholder management skills
- Experience working with executive leadership and influencing decisions at senior levels
- Demonstrated ability to manage multiple priorities in fast-paced environments
- Bachelor's degree in Business or Technology related fields
- Project Management Professional (PMP), Agile, Scrum, Lean, or related certification

Preferred Qualifications
- Experience delivering technology-enabled business transformation initiatives
- Strong understanding of digital products, systems implementation, or customer experience platforms
- Airline, travel, hospitality, retail, or other service-industry experience
- Experience leading initiatives that span customer experience, operations, technology, and commercial functions
- Experience working within large, complex organizations undergoing enterprise transformation

Who You Are

You are a strategic thinker who can connect big-picture objectives with practical execution plans. You enjoy solving complex problems, building alignment across diverse stakeholder groups, and delivering meaningful outcomes.

You are equally comfortable discussing operational realities, technology architecture, and customer experience impacts, allowing you to bridge gaps between teams and drive successful execution.

Most importantly, you're passionate about creating better experiences and helping organizations transform the way they serve customers.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

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More about this job

Responsibilities

Lead the planning, coordination, and delivery of large-scale cross-functional transformation initiatives across business, technology, and operations. Establish delivery frameworks, manage risks and dependencies, and engage stakeholders to ensure alignment with strategic objectives and guest experience goals.

Requirements

Requires 8+ years of progressive experience leading large-scale projects or transformation initiatives in complex environments. A bachelor's degree in business or technology and relevant certifications like PMP, Agile, or Scrum are required.

Skills

Project management
Strategic planning
Governance
Risk management
Stakeholder management
Change management
Cross-functional leadership
Transformation initiatives
Executive reporting
Agile
Scrum
Lean
Digital transformation
Process improvement
Communication

Benefits

Travel privileges
Savings programs
Flexible benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Transformation
Governance
Risk Management
Stakeholder Engagement
Strategic Planning
Change Management
Digital Transformation
PMP
Agile
Scrum
Lean
Customer Experience
Operations
Technology Platforms
Cross-functional
Roadmaps
Executive Reporting
Airline
Hospitality
Service Industry
Business Strategy
Systems Implementation
Dependency Management
Organizational Readiness

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