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Added 6 mins ago
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Sr. PMO Project Manager/Chef de projet senior, PMO
Bluberi
Drummondville, QC
- Full-time
Reporting to the Project Delivery Manager, Project Management Office (PMO), the Sr. PMO Project Manager will be assigned to product delivery initiatives, special projects, process…
Added 21 mins ago
GP
Senior Engineering Program Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
The Senior Engineering Program Manager leads cross-functional delivery of product development initiatives, including new product introductions, cost reduction, technology integration, and…
Added 21 mins ago
Software Development Manager, Rendering Foundations
Amazon
Vancouver, BC
…across web and app. We are looking for a Software Development Manager to build and lead a new team in Vancouver that owns agentic CX and experience orchestration interfaces. The team will…
Added 36 mins ago
CF
Project Technical Support – I
Centre for Chronic Disease Control
Delhi, ON
- Full-time
…ofScientiﬁc & Industrial Research (DSIR), Ministry of Science and Technology, Government of India. CCDC also holds recognition asa WHO Collaborating Centre for Surveillance, Capacity…
Added 36 mins ago
ECH - Manager, Marketing (12-Month Contract)
The Employee Experience Team
Vaughan, ON
Empire Homes is seeking a Marketing Manger! Under the direction of the Senior Director, Marketing, you will be responsible for playing a crucial role in driving the company’s growth through…
Added 36 mins ago
Strategic Sourcing - Strategic Sourcing Specialist
Mohawk Medbuy Corporation (MMC)
Burlington, ON · ON · Kingston, ON · London, ON · Thunder Bay, ON · Toronto, ON · Chatham-Kent, ON
Reporting to the Senior Manager, Strategic Sourcing, this position is responsible for providing support to lead and implement strategic sourcing processes which achieve the best possible…
Added 51 mins ago
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ServiceNow Developer
BMO
Toronto, ON · YNG
- Full-time
Possesses a deep understanding and problem solving ability of information technology of various complexities.
Added 1 hour ago
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Manager / Senior Manager, AI Model Risk Governance, Standards & Enablement
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Manulife is seeking an experienced Manager / Senior Manager, AI Model Risk Governance, Frameworks & Standards to lead the development and evolution of the enterprise AI Model Risk…
Added 1 hour ago
MM
Construction senior project manager
M.V. Mark Inc.
Pointe-Claire, QC
- From $155,000 CAD / year
- Full-time
- On-site
This information was provided by the employer; it was not verified by Job Bank.
Added 1 hour ago
O
Marketing Operations Manager
Optro
Remote, Canada
- $102,000 to $140,000 CAD / year
- Full-time
- Remote
…500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on…
Added 2 hours ago
CO
Senior Manager, Anti-Money Laundering Advisor
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Manager, Anti-Money Laundering Advisor
Added 2 hours ago
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Project/Program Portfolio Manager (Real Estate Projects) (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation’s technology…
Added 2 hours ago
AH
Operational Clinical Informatics Lead
Alberta Health Services
Red Deer, AB
- Temporary
…receive the informatics expertise needed to optimize the Clinical Information System (CIS). Reporting to the Program Manager, the Operational Clinical Informatics Lead (OCIL), Continuing…
Added 2 hours ago
K
Senior Consultant, Transaction Services
KPMG
Calgary, AB · Winnipeg, MB
- Full-time
Undertake smaller assignments or assist on larger assignments reporting to a manager, senior manager, or a partner, and working on engagement teams with senior client executives, attorneys,…
Added 3 hours ago
SS
Compensation Manager
Summit Search Group
Toronto, ON
- $82,000 to $135,000 CAD / year
- Full-time
Manage technology solutions to successfully execute compensation programs, and accurately track and report on relevant compensation information. This includes mapping corporate structure,…
Added 3 hours ago
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Senior Manager, AI Strategy & Business Development
Avanade
Toronto, ON
- Full-time
Build credibility with both business executives and senior technology leaders.
Added 3 hours ago
E
Global Delivery Manager (IT- SaaS)
Equisoft
Montreal, QC · HYBRID - Montreal, Canada
- Full-time
Role: The Global Delivery Manager (IT- SaaS), reporting to the Senior Global Delivery Manager and works closely with Project Manager and Product Owner. The incumbent manages end-to-end…
Added 3 hours ago
DL
Finance manager
Dexter Logistics
Bolton, ON · Etobicoke, ON
- $63 to $75 CAD / hour
- Full-time
- Hybrid
Added 3 hours ago
ML
Business Solutions Architect - up to 2 positions
Manitoba Liquor and Lotteries
Winnipeg, MB
- $99,923.2 to $134,950.4 CAD / year
- Full-time
- On-site
…know how we can meet your needs. Job Purpose Reporting to the Manager, Product Area, the Business Solutions Architect is responsible for cross-functional collaboration within assigned…
Added 4 hours ago
R
Senior Manager, Special Loans
RBC
Toronto, ON
- Full-time
…others, including listening, understanding and responding, information seeking and consulting…
Added 4 hours ago
C
Sr. Security Service Manager, Application Security
CIBC
Toronto, ON
- Full-time
As a Senior Security Services Manager, Application Security, you will play a pivotal role in advancing CIBC’s enterprise-wide Application Security program. Your primary focus will be to…
Added 4 hours ago
RB
Senior Manager, Special Loans
Royal Bank of Canada
Toronto, ON
- Full-time
…others, including listening, understanding and responding, information seeking and consulting…
Added 4 hours ago
Senior Manager, Document Management Platforms (COR.TRANSFORM)
Symcor
Mississauga, ON
The Senior Manager, COR.TRANSFORM leads the team responsible for implementing, maintaining, and supporting Symcor’s Document Management platforms, ensuring solutions meet business,…
Added 4 hours ago
PI
Telecommunications services manager
P3D inc.
Nepean, ON
- From $150,000 CAD / year
- Full-time
- Hybrid
Added 5 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the…

WestJet Group

Senior Project Manager, Experience

Toronto, ON, Canada
Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 23, 2026
Experience: 8+ years of progressive experience leading large-scale projects, programs, or transformation initiatives
Posting language: English
Posted: Oct 9, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Why WestJet

Every WestJet journey is an opportunity to create a better experience for our guests and our people. As we continue to transform and modernize our business, we're looking for experienced project leaders who thrive in complex environments and are passionate about turning strategy into reality.

As a Senior Project Manager, Experience, you will play a key role in some of WestJet's most strategic transformation initiatives, helping shape the future guest experience across our products, channels, operations, and technology platforms.

This is an opportunity to work at the intersection of strategy, technology, operations, and guest experience while leading enterprise-wide programs that create meaningful value for both guests and the business.

Overview of the role:

The Senior Project Manager, Experience is responsible for leading the planning, coordination, and delivery of large-scale cross-functional transformation initiatives. Working across business, technology, operations, digital, and commercial teams, you will drive complex programs from concept through implementation while ensuring alignment to strategic objectives, business outcomes, and guest experience goals.

You will establish delivery frameworks, lead governance activities, manage risks and dependencies, and engage stakeholders at all levels of the organization to successfully deliver transformational change.

Success in this role requires strong leadership, strategic thinking, project delivery expertise, and the ability to navigate ambiguity while bringing people together around a common objective.

Key Responsibilities:

Lead the delivery of complex strategic transformation programs and initiatives
Develop and manage integrated project plans, roadmaps, milestones, dependencies, and critical paths
Partner with business, technology, operational, and commercial teams to align priorities and drive execution
Establish governance structures and facilitate executive steering committees, decision forums, and stakeholder engagement activities
Identify and manage project risks, issues, assumptions, and dependencies across multiple workstreams
Develop implementation strategies that balance guest, operational, financial, and technology considerations
Monitor program performance, benefits realization, and outcome achievement
Support change management and organizational readiness activities to ensure successful adoption of new capabilities
Provide leadership and guidance to cross-functional teams and project resources
Prepare executive-level reporting, recommendations, and communications for senior leadership

Experience & Qualifications

Required Qualifications
- 8+ years of progressive experience leading large-scale projects, programs, or transformation initiatives
- Proven experience managing complex cross-functional programs involving multiple stakeholder groups
- Strong project management, governance, risk management, and delivery planning capabilities
- Exceptional communication, facilitation, and stakeholder management skills
- Experience working with executive leadership and influencing decisions at senior levels
- Demonstrated ability to manage multiple priorities in fast-paced environments
- Bachelor's degree in Business or Technology related fields
- Project Management Professional (PMP), Agile, Scrum, Lean, or related certification

Preferred Qualifications
- Experience delivering technology-enabled business transformation initiatives
- Strong understanding of digital products, systems implementation, or customer experience platforms
- Airline, travel, hospitality, retail, or other service-industry experience
- Experience leading initiatives that span customer experience, operations, technology, and commercial functions
- Experience working within large, complex organizations undergoing enterprise transformation

Who You Are

You are a strategic thinker who can connect big-picture objectives with practical execution plans. You enjoy solving complex problems, building alignment across diverse stakeholder groups, and delivering meaningful outcomes.

You are equally comfortable discussing operational realities, technology architecture, and customer experience impacts, allowing you to bridge gaps between teams and drive successful execution.

Most importantly, you're passionate about creating better experiences and helping organizations transform the way they serve customers.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

Apply About employer

More about this job

Responsibilities

Lead the planning, coordination, and delivery of large-scale cross-functional transformation initiatives across business, technology, and operations. Establish delivery frameworks, manage risks and dependencies, and engage stakeholders to ensure alignment with strategic objectives and guest experience goals.

Requirements

Requires 8+ years of progressive experience leading large-scale projects or transformation initiatives in complex environments. A bachelor's degree in business or technology and relevant certifications like PMP, Agile, or Scrum are required.

Skills

Project management
Strategic planning
Governance
Risk management
Stakeholder management
Change management
Cross-functional leadership
Transformation initiatives
Executive reporting
Agile
Scrum
Lean
Digital transformation
Process improvement
Communication

Benefits

Travel privileges
Savings programs
Flexible benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Transformation
Governance
Risk Management
Stakeholder Engagement
Strategic Planning
Change Management
Digital Transformation
PMP
Agile
Scrum
Lean
Customer Experience
Operations
Technology Platforms
Cross-functional
Roadmaps
Executive Reporting
Airline
Hospitality
Service Industry
Business Strategy
Systems Implementation
Dependency Management
Organizational Readiness

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