Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Save this search

Added 1 min ago
Channel Strategist, Guest Retention
WestJet Group
Toronto, ON · Calgary, AB
Lead the strategic planning of ad hoc, triggered and always-on campaigns within your program portfolio, defining target audiences, messaging hierarchy, campaign timing, frequency guidelines…
Added 1 min ago
Roofing Service Operations Manager (Windsor)
Empire Roofing
Windsor, ON
Full-time
Lead, coach, and manage service forepersons, field crews, technicians, and office support.
Added 1 min ago
OmniaBio: Senior Manager, Manufacturing
CCRM and OmniaBio
Hamilton, ON
…with ownership of Manufacturing Safety, Quality, Delivery, Cost, and People (SQDCP) performance. Working closely with clients and cross-functional leaders, the Senior Manager leads…
Added 15 mins ago
Catering Sous Chef
Dexterra Group
Mississauga, ON
Full-time
Previous experience with cost control and employee management
Added 16 mins ago
Project Manager
Columbia Forest Products
Rutherglen, ON
Full-time
The Project Manager leads cross-functional capital and process improvement initiatives at the Rutherglen site, supporting safe, reliable, and cost-effective manufacturing operations.
Added 16 mins ago
Senior Cloud Platform Engineer, DevOps
ProCogia
Vancouver, BC
Contribute to cloud and platform architecture across availability, scalability, security, disaster recovery, performance, and cost optimization.
Added 30 mins ago
Intermediate Environmental Scientist
360 Engineering & Environmental
Fort St. John, BC
$69,000 to $87,000 CAD / year
Full-time
Lead field execution and support project delivery for environmental assessment, remediation, and reclamation work, while working with project managers and technical advisors on scope,…
Added 30 mins ago
Culinary Manager
COGIR Real Estate
Vaughan, ON
Full-time
…culinary and service professionals. Operating with an eye on cost efficiency, you'll collaborate to deliver an unparalleled culinary experience to our residents, marked by excellent…
Added 30 mins ago
Engine Shop Manager
JMC Aviation
Montreal, QC
Full-time
Added 30 mins ago
Risk Manager
Green Infrastructure Partners
Markham, ON
Full-time
Lead qualitative and quantitative cost and schedule risk analyses (QRA) at key proposal, design, and delivery milestones.
Added 30 mins ago
Project Manager - ICI
Evolve Recruitment - Trusted Search Partners
Vancouver, BC
Full-time
Lead the day-to-day management of tenant improvement and commercial construction projects from pre-construction through close-out
Added 30 mins ago
Maintenance Manager
Teva Pharmaceuticals
Whitchurch-Stouffville, ON
Full-time
We are seeking an experienced and hands-on Maintenance Manager to lead site maintenance operations at our growing pharmaceutical manufacturing facility in Stouffville, Ontario.
Added 30 mins ago
Senior Cloud Platform Engineer, DevOps
ProCogia
Vancouver, BC
Full-time
Contribute to cloud and platform architecture across availability, scalability, security, disaster recovery, performance, and cost optimization.
Added 30 mins ago
Project Accountant
Inter-Co Division 10 Inc.
Richmond, BC
Full-time
Lead customer invoicing processes, including progress draws, ensuring timely and accurate billing
Added 30 mins ago
Director of Finance and Accounting
Marriott International
Calgary, AB
Contract
Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
Added 32 mins ago
Supply Chain Business Analyst
HOYA Vision Care
Mississauga, ON
Full-time
Drive continuous improvement initiatives focused on inventory optimization, lead-time reduction, service reliability, and operational efficiency.
Added 32 mins ago
Technical Project Coordinator (E.I.T or Technologist) - Machinery Performance
Spartan Controls Ltd.
Calgary, AB
…& Solutions team, based in Calgary. Spartan’s MP solutions lead the industry in terms of emissions reduction and sustainability, and our Reliability solutions are a game-changer, helping…
Added 32 mins ago
Project Manager (Machinery Performance)
Spartan Controls Ltd.
Calgary, AB
…& Solutions team, based in Calgary. Spartan’s MP Solutions lead the industry in terms of emissions reduction and sustainability, and our Reliability solutions are a game-changer, helping…
Added 32 mins ago
General Superintendent
Bird Construction
Mississauga, ON
Full-time
Strong understanding of project controls, including cost management, forecasting, scheduling, and recovery planning.
Added 32 mins ago
Category Manager, Procurement
Arterra Wines Canada
Mississauga, ON
Full-time
…executing category sourcing strategies that optimize total cost of ownership while ensuring high standards of quality and reliable supply. Leads procurement activities supporting…
Added 32 mins ago
IT Service Management Supervisorr
Pembina Pipeline Corporation
Calgary, AB
…improve the way we work, maximize productivity, and reduce cost which in turn contribute to the environmental solutions that help with our climate change challenges. We are building a…
Added 32 mins ago
Jr. Procurement Specialist
Aecon
Toronto, ON · Ohsweken, ON · Edmonton, AB · Calgary, AB
Integrity. We lead by example, with humility and courage.
Added 32 mins ago
Superintendent Drill & Blast
Evolution Mining Limited
Red Lake, ON
The Superintendent Mine Planning, reporting to the Manager of Integrated Planning, this role offers the opportunity to lead and develop a team of Short-Term Planning Engineers and Surveyors…
Added 47 mins ago
Community Health Nurse (RN) - Home Health - Training May Be Offered
Vancouver Coastal Health
Vancouver, BC
$41.42 to $55.91 CAD / hour
Full-time
…hired for VCH in under 18 months, VCH will seek to recover the cost of the…
Added 47 mins ago
Manager II, Operations
Amazon
Windsor, ON
…intersect? Amazon is looking for a Manager II, Operations to lead a team within our Delivery network. In this role, you will own the performance of your shift, driving productivity,…

WestJet Group

Senior QA Analyst

Calgary, AB, Canada

Apply by: Oct 8, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

This role will lead quality activities across ServiceNow Customer Service Management, integrations, automation, and emerging AI and Voice capabilities. Working closely with Product Owners, Business Analysts, Developers, Architects, business testers, and contact center stakeholders, the Senior QA Analyst will develop and execute quality strategies that reflect both technical requirements and the real-world guest and agent experience.

This is not simply a test execution role. The successful candidate will help shape how quality is built into delivery from discovery through production, identify risks early, strengthen automation, and ensure the team has clear evidence to make informed release decisions.

Key accountabilities

Lead quality planning and execution for ServiceNow capabilities delivered through the Guest & Contact Centre Experience pod.
Develop test strategies, plans, scenarios, cases, and traceability appropriate to the complexity and risk of each initiative.
Perform functional, integration, system, regression, and end-to-end testing across ServiceNow and connected systems.
Validate ServiceNow Customer Service Management workflows, case management capabilities, agent experiences, integrations, and automation.
Develop and maintain automated tests using ServiceNow Automated Test Framework and other appropriate testing tools.
Identify high-value automation opportunities that improve testing efficiency, repeatability, and release confidence.
Test APIs and integrations using tools such as Postman, ReadyAPI, or comparable technologies.
Assess quality requirements during discovery and refinement, ensuring acceptance criteria are testable and reflect intended business outcomes.
Partner with Product Owners, Business Analysts, Developers, and Architects to identify risks, dependencies, edge cases, and non-functional requirements early in delivery.
Coordinate testing activities across platform teams, product teams, vendors, business testers, and other delivery partners.
Support business validation and user acceptance testing by helping stakeholders understand test scope, expected outcomes, and identified risks.
Lead defect identification, documentation, prioritization, triage, retesting, and reporting.
Evaluate and communicate quality results, unresolved risks, and release readiness so stakeholders can make informed decisions.
Support release planning and production validation for guest-facing and contact center capabilities.
Help establish appropriate testing approaches for AI and Voice capabilities, including the quality, consistency, accuracy, and usability of generated or automated interactions.
Monitor production outcomes and use incidents, defects, stakeholder feedback, and operational observations to improve future testing.
Contribute to continuous improvement of quality practices, development processes, automation, documentation, and team standards.
Share knowledge and provide guidance or mentorship to other quality professionals and delivery team members.
Maintain current knowledge of ServiceNow capabilities, quality engineering practices, testing tools, and emerging AI and automation technologies.

Experience and qualifications

Required

Completed post-secondary education in information technology, computer science, software engineering, or related discipline, or equivalent practical experience.
Significant experience in software quality assurance, including experience operating in a senior or lead capacity.
Hands-on experience testing solutions delivered on the ServiceNow platform.
Experience developing and executing test strategies, plans, scenarios, cases, and regression suites.
Experience with ServiceNow Automated Test Framework.
Experience testing integrations and APIs.
Experience with functional, integration, system, regression, and end-to-end testing.
Experience managing defects through identification, prioritization, triage, resolution, and retesting.
Experience assessing quality needs, estimating effort, identifying delivery risks, and reporting testing outcomes.
Experience working within Agile product or software development teams.
Strong understanding of quality assurance practices and how to apply different testing approaches based on risk and delivery context.
Ability to translate business requirements and user outcomes into meaningful test coverage.
Strong analytical and problem-solving skills, with the ability to investigate complex issues across multiple systems.
Strong written and verbal communication skills, including the ability to explain quality risks and technical findings to both technical and non-technical stakeholders.
Demonstrated ability to collaborate effectively with Product Owners, Business Analysts, Developers, Architects, business stakeholders, and external delivery partners.
Ability to balance delivery timelines with quality, reliability, and guest-impact considerations.

Preferred

Experience with ServiceNow Customer Service Management.
Experience testing contact center, case management, customer service, or other guest-facing capabilities.
Experience with automated UI and API testing tools such as Selenium, Appium, ReadyAPI, or Postman.
Experience testing complex integrations between ServiceNow and enterprise systems.
Experience supporting production releases and post-release validation.
Experience testing AI-enabled products, conversational experiences, intelligent automation, or Voice capabilities.
Familiarity with approaches for evaluating AI output quality, accuracy, consistency, and usability.
ServiceNow certifications or relevant quality assurance certifications.

What will make you successful in this role:

A strong quality mindset that goes beyond confirming whether requirements were technically met.
The judgment to focus testing effort on the areas of greatest business, operational, and guest risk.
Curiosity about how emerging AI and Voice capabilities should be tested and monitored.
Confidence raising quality concerns constructively, even when delivery timelines are under pressure.
The ability to work through ambiguity and establish a practical testing approach for new or evolving capabilities.
A commitment to understanding how agents and guests will actually experience the solutions being delivered.
A collaborative approach that helps the full pod take ownership of quality rather than treating QA as the final gate before release.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].

Apply About employer

More about this job

Responsibilities

The Senior QA Analyst will lead quality planning and execution for ServiceNow capabilities, including integrations, automation, and AI/Voice features. They will partner with cross-functional teams to develop test strategies, manage defects, and ensure high-quality delivery from discovery through production.

Requirements

Candidates must have significant experience in software quality assurance and hands-on experience testing solutions on the ServiceNow platform. A post-secondary degree in a related field or equivalent practical experience is required, along with strong analytical and communication skills.

Skills

ServiceNow
Quality Assurance
Test Automation
API Testing
Postman
ReadyAPI
Agile
Software Testing
Regression Testing
Functional Testing
Integration Testing
AI Testing
Voice Capabilities
Defect Management
Test Strategy
ServiceNow Automated Test Framework

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Quality Assurance
Automation
API
Postman
ReadyAPI
Agile
Software Engineering
Regression Testing
Functional Testing
Integration Testing
AI
Voice Capabilities
Defect Management
Test Strategy
ServiceNow Automated Test Framework
Customer Service Management
Case Management
Contact Center
User Acceptance Testing
Risk Assessment
Information Technology
Computer Science
Software Development
Quality Engineering

Report this job