Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Save this search

Added 12 mins ago
financial officer
Fresh Market Foods
Sioux Lookout, ON
Full-time
Secondary (high) school graduation certificate
Added 12 mins ago
Organizational Change Management
PwC Canada
Quebec, QC
Contract
Post-secondary education in business, organizational development, communications, human resources, psychology, education, technology or a related field, or equivalent relevant experience.
Added 12 mins ago
Analyst/Senior Analyst, Customer Operations
OnClarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
…brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an…
Added 13 mins ago
Life Skills Program Coordinator (part-time)
Ve'ahavta
Toronto, ON
$31,000 to $34,000 CAD / year
Part-time
Post-secondary education in Social Services, Social Sciences, Adult Education, Community Development, or a related field
Added 13 mins ago
Manager, Sanitation
HelloFresh
Calgary, AB
Post-secondary education in Food Science, Biological Sciences, or a related field, or equivalent hands-on experience in sanitation within a food manufacturing environment.
Added 13 mins ago
Senior Coordinator, Human Resources (18 Month Contract)
Choice Properties
Toronto, ON
Full-time
Post-secondary education preferably in Human Resources and obtained (or working towards) HR Management Certification.
Added 27 mins ago
Instrumentation Technologist
Canadian Nuclear Laboratories
Chalk River, ON
Full-time
Graduation from a recognized institute of advanced technology, or equivalent formal education, in a field relevant to the position and two to three years of pertinent technological…
Added 29 mins ago
Software/Application Developer Co-op
CIBC
Toronto, ON
Full-time
You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered…
Added 29 mins ago
Nursing Lab Specialist(2 Positions) - FHLS - I/O
Humber College
Toronto, ON
…Brilliance, we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most…
Added 29 mins ago
Word/Data Processing Clerk II - Digital Media & Traffic Disclosure Clerk
City of Edmonton
AB
Any further certificates, diplomas or degrees in an area related to policing, law or computer technology would be considered an asset.
Added 29 mins ago
Compact Equipment Sales Representative (CESR)
Toromont Cat
ON · Stoney Creek, ON
Full-time
Post-secondary education ideally in Business, Sales, Marketing, Construction Management, Equipment Management, or a related program
Added 29 mins ago
Process Analyst (Secondment/Contract)
LCBO
Toronto, ON
Full-time
…and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the…
Added 29 mins ago
Enterpirse Architecture Co-op Student
Irving Oil
Saint John, NB
Full-time
Currently enrolled in a post-secondary degree in Computer Science, Information Systems, Business Technology Management, Engineering, Data Analytics, or a related program, preferably…
Added 29 mins ago
Inventory Associate
Retail Services WIS Corporation
Abbotsford, BC
Part-time
WE Count - We are passionate about our people, technology, and process because when you succeed, we succeed.
Added 57 mins ago
High School Social Studies Teacher
Mamu Tshishkutamashutau Innu Education
Sheshatshiu, NL
Full-time
Bachelor of Education from a recognized post-secondary institution.
Added 57 mins ago
MM – 26-27-053 – Educational Assistant 1 (EA1)
St Albert Public School Division
St. Albert, AB
Full-time
Experience using assistive technology an asset
Added 57 mins ago
Analyst / Sr Analyst, Account Services
OnClarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
…brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an…
Added 57 mins ago
Future Opportunities-Secondary Teacher (LTO & Possible Contract) Technological Education 2026/2027
York Region District School Board
Aurora, ON
Contract
Salary: Salary will be determined in accordance with the current OSSTF Secondary Teacher Collective Agreement and will be pro-rated based on FTE, QECO rating, and years of experience, in…
Added 57 mins ago
0.952 FTE TEMP Music Teacher
K̓wsaltktnéws ne Secwepemcúl’ecw School District No. 83
Salmon Arm, BC
Temporary
…levels and schools throughout the district: Elementary, Middle,…
Added 57 mins ago
Interim Finance Lead – 3 Month Contract
The Mason Group - Strategic Search Partners
Oakville, ON
$40 to $45 CAD / hour
Contract
Our client is in the education sector as one of Ontario’s leading post secondary Colleges and they are looking for an Interim Finance Lead (Senior Accountant) to join them on a 3-month…
Added 57 mins ago
0.67 FTE - Math Long Term Occasional Teacher
HPEDSB - Hastings and Prince Edward District School Board
Belleville, ON
Internship
…day at 38 schools (31 elementary, two K-12; four 7-12, one secondary). Supporting student achievement is the goal of approximately 1,720 teaching and support staff who, in addition to the…
Added 57 mins ago
Senior QA Analyst
WestJet
Calgary, AB
Full-time
Completed post-secondary education in information technology, computer science, software engineering, or related discipline, or equivalent practical experience.
Added 59 mins ago
Curriculum Developer Bachelor of Education (B.Ed.) Program
Centre for Aboriginal Human Resource Development Inc.
Winnipeg, MB
Contract
…teaching and learning, community priorities, and applicable post-secondary and teacher education…
Added 59 mins ago
Billing Specialist, National Billing Delivery Centre
KPMG
ON · Toronto, Ontario
Full-time
Post-secondary education in Administration or Business an asset.
Added 59 mins ago
Student Experience & Recognition Coordinator (App. D/Temp. Assignment: October 2026 - Sept. 2027)
Mohawk College
Hamilton, ON

WestJet Group

Senior QA Analyst

Calgary, AB, Canada

Apply by: Oct 8, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

This role will lead quality activities across ServiceNow Customer Service Management, integrations, automation, and emerging AI and Voice capabilities. Working closely with Product Owners, Business Analysts, Developers, Architects, business testers, and contact center stakeholders, the Senior QA Analyst will develop and execute quality strategies that reflect both technical requirements and the real-world guest and agent experience.

This is not simply a test execution role. The successful candidate will help shape how quality is built into delivery from discovery through production, identify risks early, strengthen automation, and ensure the team has clear evidence to make informed release decisions.

Key accountabilities

Lead quality planning and execution for ServiceNow capabilities delivered through the Guest & Contact Centre Experience pod.
Develop test strategies, plans, scenarios, cases, and traceability appropriate to the complexity and risk of each initiative.
Perform functional, integration, system, regression, and end-to-end testing across ServiceNow and connected systems.
Validate ServiceNow Customer Service Management workflows, case management capabilities, agent experiences, integrations, and automation.
Develop and maintain automated tests using ServiceNow Automated Test Framework and other appropriate testing tools.
Identify high-value automation opportunities that improve testing efficiency, repeatability, and release confidence.
Test APIs and integrations using tools such as Postman, ReadyAPI, or comparable technologies.
Assess quality requirements during discovery and refinement, ensuring acceptance criteria are testable and reflect intended business outcomes.
Partner with Product Owners, Business Analysts, Developers, and Architects to identify risks, dependencies, edge cases, and non-functional requirements early in delivery.
Coordinate testing activities across platform teams, product teams, vendors, business testers, and other delivery partners.
Support business validation and user acceptance testing by helping stakeholders understand test scope, expected outcomes, and identified risks.
Lead defect identification, documentation, prioritization, triage, retesting, and reporting.
Evaluate and communicate quality results, unresolved risks, and release readiness so stakeholders can make informed decisions.
Support release planning and production validation for guest-facing and contact center capabilities.
Help establish appropriate testing approaches for AI and Voice capabilities, including the quality, consistency, accuracy, and usability of generated or automated interactions.
Monitor production outcomes and use incidents, defects, stakeholder feedback, and operational observations to improve future testing.
Contribute to continuous improvement of quality practices, development processes, automation, documentation, and team standards.
Share knowledge and provide guidance or mentorship to other quality professionals and delivery team members.
Maintain current knowledge of ServiceNow capabilities, quality engineering practices, testing tools, and emerging AI and automation technologies.

Experience and qualifications

Required

Completed post-secondary education in information technology, computer science, software engineering, or related discipline, or equivalent practical experience.
Significant experience in software quality assurance, including experience operating in a senior or lead capacity.
Hands-on experience testing solutions delivered on the ServiceNow platform.
Experience developing and executing test strategies, plans, scenarios, cases, and regression suites.
Experience with ServiceNow Automated Test Framework.
Experience testing integrations and APIs.
Experience with functional, integration, system, regression, and end-to-end testing.
Experience managing defects through identification, prioritization, triage, resolution, and retesting.
Experience assessing quality needs, estimating effort, identifying delivery risks, and reporting testing outcomes.
Experience working within Agile product or software development teams.
Strong understanding of quality assurance practices and how to apply different testing approaches based on risk and delivery context.
Ability to translate business requirements and user outcomes into meaningful test coverage.
Strong analytical and problem-solving skills, with the ability to investigate complex issues across multiple systems.
Strong written and verbal communication skills, including the ability to explain quality risks and technical findings to both technical and non-technical stakeholders.
Demonstrated ability to collaborate effectively with Product Owners, Business Analysts, Developers, Architects, business stakeholders, and external delivery partners.
Ability to balance delivery timelines with quality, reliability, and guest-impact considerations.

Preferred

Experience with ServiceNow Customer Service Management.
Experience testing contact center, case management, customer service, or other guest-facing capabilities.
Experience with automated UI and API testing tools such as Selenium, Appium, ReadyAPI, or Postman.
Experience testing complex integrations between ServiceNow and enterprise systems.
Experience supporting production releases and post-release validation.
Experience testing AI-enabled products, conversational experiences, intelligent automation, or Voice capabilities.
Familiarity with approaches for evaluating AI output quality, accuracy, consistency, and usability.
ServiceNow certifications or relevant quality assurance certifications.

What will make you successful in this role:

A strong quality mindset that goes beyond confirming whether requirements were technically met.
The judgment to focus testing effort on the areas of greatest business, operational, and guest risk.
Curiosity about how emerging AI and Voice capabilities should be tested and monitored.
Confidence raising quality concerns constructively, even when delivery timelines are under pressure.
The ability to work through ambiguity and establish a practical testing approach for new or evolving capabilities.
A commitment to understanding how agents and guests will actually experience the solutions being delivered.
A collaborative approach that helps the full pod take ownership of quality rather than treating QA as the final gate before release.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].

Apply About employer

More about this job

Responsibilities

The Senior QA Analyst will lead quality planning and execution for ServiceNow capabilities, including integrations, automation, and AI/Voice features. They will partner with cross-functional teams to develop test strategies, manage defects, and ensure high-quality delivery from discovery through production.

Requirements

Candidates must have significant experience in software quality assurance and hands-on experience testing solutions on the ServiceNow platform. A post-secondary degree in a related field or equivalent practical experience is required, along with strong analytical and communication skills.

Skills

ServiceNow
Quality Assurance
Test Automation
API Testing
Postman
ReadyAPI
Agile
Software Testing
Regression Testing
Functional Testing
Integration Testing
AI Testing
Voice Capabilities
Defect Management
Test Strategy
ServiceNow Automated Test Framework

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Quality Assurance
Automation
API
Postman
ReadyAPI
Agile
Software Engineering
Regression Testing
Functional Testing
Integration Testing
AI
Voice Capabilities
Defect Management
Test Strategy
ServiceNow Automated Test Framework
Customer Service Management
Case Management
Contact Center
User Acceptance Testing
Risk Assessment
Information Technology
Computer Science
Software Development
Quality Engineering

Report this job