Senior Specialist - Aircraft Component Repair and Warranty

Please note: This position is not eligible for remote work under our hybrid work policy.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Overview of Role:

The successful Specialist Component Repair and Warranty will liaise with internal and external teams to process warranty and insurance claims, and vendor performance credits.

Key deliverables include:

• Identify, validate, prepare, submit, and track warranty claims with OEM's, component manufacturers, and repair vendors to maximize warranty and cost recovery opportunities
• Perform warranty eligibility assessments on removed aircraft components by reviewing time since installation/repair, flight hours/cycles, failure history, contractual warranty terms, modification status, and previous repair documentation
• Maintain visibility of warranty claim status from identification through settlement, including open claims, rejected claims, credits, replacement material, and other recoveries
• investigate rejected, denied, or partially approved warranty claims and work with OEM's and vendors to challenge decisions where supporting technical or contractual evidence exists
• Ensure required technical and commercial documentation is captured and retained to substantiate warranty claims, including removal information, defect descriptions, shop findings, photographs, traceability records, and applicable repair documentation
• Play a key role in managing insurance claims and cost recovery related to aircraft damage
• Ensure orders are created for repairs/overhauls and exchanges are accomplished in accordance with contractual or expected pricing to ensure budget integrity
• Review and approve vendor quotes and invoicing up to an individual approval limit of $50,000 per quote
• Oversee vendor repair quotes and perform thorough due diligence to ensure all applicable warranties are honored. Scrutinize estimates to identify and negotiate down any overcharges, and proactively source more economically favorable repair alternatives without compromising quality and airworthiness standards
• Monitor status of components in the repair cycle and proactively query to ensure parts are returned within the contracted turnaround times and available to support operational requirements
• Manage day to day compliance with aircraft part pooling agreements
• Request, process, and track core returns
• Monitor the clock on all removed components, ensure unserviceable parts are routed from line stations to vendor before contractual return time is exceeded
• Build relationships with OEM's and vendor representatives, and work directly with them as required regarding component repair and overhaul
• Support Technical Operations' continuous improvement initiatives
• Develop a working knowledge of eMRO and the component repair process

*Team members will be assigned duties based on the above responsibilities but during peak times and as required, may be assigned additional responsibilities relating to aircraft warranty, insurance, and claims processing

Experience and qualifications

• Demonstrates knowledge and experience of industry practices and understands the responsibilities associated with the position.
• Experience working within an airline environment particularly aircraft technical operations environment is considered an asset – Aircraft and component repair, aircraft/component warranty, Aviation Insurance, Material etc. 
• Working knowledge of: 
  • Aircraft component MRO process and contracts
  • Aircraft component IPC, CMM, AMM etc. 
  • Boeing Standard Warranty and PSAA programs/processes is considered an asset
  • De Havilland of Canada Standard Warranty program/process is considered an asset
• Strong written and verbal communications skills.
• Ability to work in a fast paced and often high-pressure environment while maintaining composure and diplomacy. 
• A meticulous and detail focused team player who possesses the ability to make decisions and work independently as the operation warrants. 
• Strong computer skills - MS officeWorking knowledge of the TRAX/eMRO CMTS.
• Understanding of contracting terms and conditions with the ability to use these to recover costs through available contract performance remedies. 
• Technical knowledge of aircraft systems and component repair is considered an asset. 
• Aircraft maintenance background (AME) considered an asset. 
• Understanding of aircraft maintenance program fundamentals as related to aircraft and component repair considered an asset. 
• This position requires work in both an office environment and within a bonded stores/warehouse where safety footwear is required (Company Furnished).
• Lifting and moving of aircraft components and tooling is required. (Up to 20%).
• Position is full-time in office M-F. Based on operational needs a shift schedule providing 7 day per week coverage may be implemented

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.