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Added 4 mins ago
DH
Financial Planning and Analysis Manager
Diploma Healthcare Group
Mississauga, ON
- $96,000 to $120,000 CAD / year
- Full-time
…Polymedco, Phadia, and Sakura. We pride ourselves on being a highly technical sales organization providing leading support solutions to our clinical customers. Our proven business model has…
Added 4 mins ago
R
Data Steward (BAC42D7)
Referment
Montreal, QC
- Full-time
The ability to translate technical data concepts into clear business language for engineers, stakeholders and clients.
Added 4 mins ago
SL
Network Operations Analyst
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
Ability to coordinate work across multiple locations, collaborate with technical and non-technical stakeholders, maintain accurate documentation, and support overtime outside regular…
Added 4 mins ago
PC
Benefits Consultant
People Corporation
Burnaby, BC · BC - PC Lougheed - Burnaby
- Full-time
Provide coaching and mentorship to technical/analyst team
Added 4 mins ago
Senior Business Analyst
Mariner
Halifax, NS
We are seeking an experienced Senior Business Analyst to support enterprise technology and business transformation initiatives for a client in Halifax, NS.
Added 4 mins ago
C
Application Development Lead, Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 4 mins ago
C
Applications Development Tech Lead Analyst - VP
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 19 mins ago
AE
Real Time Systems Analyst I
ATCO Electric
Vegreville, AB
- Full-time
The Real Time Systems Analyst I contributes to the team that is responsible for providing customer focused support to the System Operations Center by monitoring and maintaining the process…
Added 19 mins ago
NV
Intermediate Business Analyst (ID#5591)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
The Business Analyst will work across business and technical teams to gather and document requirements, analyze processes, develop governance frameworks, support management reporting, and…
Added 19 mins ago
EB
Senior Financial Analyst, Financial Data & Systems
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
…growing financial institutions in Canada. The Senior Financial Analyst will use his or her data analytics skill to maintain key financial databases and models to develop scheduled and ad…
Added 34 mins ago
GT
Senior Business Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $70 to $72 CAD / hour
- Contract
The role is responsible for providing advice and consultation for business application developments to ensure growth. The role provides technical leadership, interpreting complex…
Added 34 mins ago
EB
Senior Financial Analyst, Financial Data & Systems
EQ Bank
Toronto, ON
- Full-time
…growing financial institutions in Canada. The Senior Financial Analyst will use his or her data analytics skill to maintain key financial databases and models to develop scheduled and ad…
Added 34 mins ago
GT
Coupa Administrator/Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $60 CAD / hour
- Contract
Onsite Flexibility: Hybrid - 2–3 days per week; in-office Wednesdays, Thursdays, and the 4th Friday of every month (subject to change according to business needs)
Added 34 mins ago
A
Functional Analyst (EAM)
Affinity
Calgary, AB
- Contract
Our client is seeking an experienced Enterprise Asset Management (EAM) Functional Analyst to support the ongoing sustainment, enhancement, and evolution of asset and work management…
Added 34 mins ago
S
Network Operations Analyst
Sunlife
Waterloo, ON
- Full-time
Ability to coordinate work across multiple locations, collaborate with technical and non-technical stakeholders, maintain accurate documentation, and support overtime outside regular…
Added 34 mins ago
W
Programmer Analyst II
Workiy
NB · Fredericton North, New Brunswick
- Contract
We are seeking an experienced Programmer Analyst II to support a technical team responsible for maintaining, enhancing, and developing healthcare applications. The role involves a…
Added 49 mins ago
OH
Conflicts & Business Intake Analyst
Osler, Hoskin & Harcourt LLP
Toronto, ON
- Full-time
The Conflicts & Business Intake Analyst provides an efficient and seamless business intake process for opening new matters. Responsible for conducting business research and analyzing…
Added 49 mins ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Added 1 hour ago
GT
Senior Business Analyst – Personal Banking / Regulatory
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $65 to $80 CAD / hour
- Contract
Our client is seeking an experienced Senior Business Analyst to support a regulatory and technology transformation initiative within Personal Banking. The successful candidate will combine…
Added 1 hour ago
P
Fraud Prevention Analyst
Punt
Vancouver, BC
- Full-time
Punt is entering an exciting new phase of growth, with new products and verticals launching alongside our existing business. With that growth comes new revenue streams, new fund flows, new…
Added 1 hour ago
AW
Data Analyst III
Agilus Work Solutions
Calgary, AB
- Contract
…issues with financial and operational impact. Demonstrates broad business, technical, and system-level understanding, including interdependencies between assets, customers, financial…
Added 1 hour ago
UO
Programmer Analyst I
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Programmer Analyst I supports the Learning Technology Hub with the design, development, and support of learning technology solutions for campus-wide teaching & learning activities. The…
Added 1 hour ago
A
Information Governance & Knowledge Management Analyst
AESO
Calgary, AB · KPMG Tower
- Full-time
…information governance practices across the Division, supporting business process improvements, and enabling the responsible use of emerging technologies, including artificial intelligence…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
T
PLM Functional Analyst - 3DEXPERIENCE
Techso
Montreal, QC
- Full-time
Techso is looking for a PLM Functional Analyst to support clients in defining, analyzing, and deploying innovative digital solutions across Canada and internationally.

WestJet Group

Sr Business Analyst - Disruption Management

Calgary, AB, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 3, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of Role

WestJet is looking for an experienced Senior Business Analyst to join our Disruption Management team, reporting into the Portfolio Manager, Disruption Management.

Initially, this role will have a significant focus on disruption visualization and the implementation of an OCC Decision Support capability. You will lead the business analysis required to deeply understand how operational teams identify, assess and respond to disruption, helping define the information, visualization, business rules and decision-support capabilities needed to enable faster, more informed operational decisions.

As the Disruption Management portfolio evolves, the role will expand to support broader initiatives across the end-to-end disruption journey, translating complex operational challenges into clearly defined requirements, capabilities and measurable outcomes.

Working across Operations, OCC, frontline, commercial, Product and Technology teams, you will bring together operational expertise, data and stakeholder perspectives to ensure we solve the right problems and deliver meaningful improvements for our guests, employees and operation.

Key Deliverables

OCC Decision Support & Disruption Visualization

Lead discovery and business analysis supporting the implementation of the OCC Decision Support capability.
Develop a deep understanding of OCC decision-making, including what information is required, when it is required and how it should be presented to support effective disruption response.
Define business needs and requirements for disruption visualization, situational awareness, alerts, decision support and operational information.
Work closely with OCC SMEs, Product, Technology and other operational stakeholders to translate complex operational needs into actionable requirements.
Identify data, process, integration and business-rule dependencies required to enable effective decision support.

Business Analysis & Process Design

Lead discovery to define business problems, root causes, operational impacts and desired outcomes.
Develop current- and future-state processes and capabilities, identifying gaps and opportunities for simplification, standardization and automation.
Conduct options, impact and feasibility analysis to support portfolio and investment decisions.
Translate operational and strategic priorities into clear business requirements and measurable outcomes.

Requirements & Stakeholder Leadership

Lead requirements elicitation, analysis, documentation and validation across complex cross-functional initiatives.
Facilitate workshops with operational SMEs, frontline teams, business leaders, Product and Technology.
Challenge assumptions, reconcile competing requirements and drive stakeholder alignment.
Maintain traceability from business problems and objectives through requirements, delivery and outcomes.

Data, Performance & Benefits

Analyze operational, guest and performance data to identify trends, root causes and improvement opportunities.
Establish baselines, KPIs and success measures for disruption management capabilities.
Support business case development and quantify expected operational, guest, employee and financial benefits.
Assess whether delivered capabilities are achieving intended outcomes and identify opportunities for continued optimization.

Impact & Operational Readiness

Identify cross-functional dependencies, risks, assumptions and constraints.
Assess impacts across people, process, technology, policy, data and frontline workflows.
Support operational readiness and validate that delivered solutions meet agreed business requirements.

Experience & Qualifications

Bachelor’s degree, diploma or equivalent combination of education and relevant experience.
Significant experience as a Business Analyst or Senior Business Analyst supporting complex, cross-functional business and technology initiatives.
Demonstrated ability to independently lead business analysis from discovery through implementation.
Strong experience in requirements management, process analysis, root-cause analysis and future-state design.
Demonstrated ability to understand complex operational decision-making and translate it into business and technology requirements.
Strong analytical skills with the ability to translate complex data and operational information into actionable insights.
Strong workshop facilitation and stakeholder management skills.
Experience developing business cases, options analyses, KPIs and benefits measures.
Strong written and verbal communication skills, with the ability to communicate complex operational and technical concepts to diverse audiences.
Ability to work effectively in a fast-paced, time-sensitive operational environment.
Strong critical-thinking skills and the confidence to challenge assumptions and provide evidence-based recommendations.

Assets

Experience within airline operations, OCC, disruption management, operational recovery or another complex, time-critical operational environment.
Experience defining requirements for operational decision-support, visualization, situational-awareness or real-time monitoring capabilities.
Understanding of Irregular Operations (IROP) and the impacts of disruption across guests, employees and operations.
Knowledge of airline passenger protection and regulatory requirements such as APPR, EU261 and U.S. DOT requirements.
Experience working in Agile, product-based or hybrid delivery environments.
Experience with process modelling, requirements management, data analysis and visualization tools.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

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More about this job

Responsibilities

You will lead business analysis for the Disruption Management team, focusing on implementing OCC decision support capabilities and disruption visualization. This involves translating complex operational challenges into actionable requirements and measurable outcomes across cross-functional teams.

Requirements

The role requires a bachelor's degree or equivalent experience along with significant expertise in business analysis for complex, cross-functional initiatives. Candidates must demonstrate strong analytical skills, workshop facilitation abilities, and experience in process design and requirements management.

Skills

Business analysis
Requirements elicitation
Process design
Stakeholder management
Data analysis
Root-cause analysis
Workshop facilitation
Decision support
Visualization
Operational recovery
KPI development
Agile methodology
Impact analysis
Strategic planning
Critical thinking

Benefits

Travel privileges
Savings programs
Benefit programs
Friendly culture

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Disruption Management
OCC
Decision Support
Visualization
Operational Recovery
Process Analysis
Requirements Management
Stakeholder Management
KPIs
Agile
Airline Operations
Root-cause Analysis
Data Analysis
Operational Readiness
Impact Analysis
Business Case Development
IROP
APPR
EU261
U.S. DOT
Product Management
Technology
Cross-functional
Strategic Planning
Critical Thinking
Process Modeling
Situational Awareness
Real-time Monitoring
Operational Efficiency

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