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Senior Manager- Clean Economy
Deloitte
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Initially, through interaction with clients and the client service teams, you will be involved with consulting and preparing claims related to the Clean Economy ITCs. As these ITCs are…
Added 6 mins ago
D
Senior Manager- Clean Economy
Deloitte
Fredericton, NB
- Full-time
Initially, through interaction with clients and the client service teams, you will be involved with consulting and preparing claims related to the Clean Economy ITCs. As these ITCs are…
Added 6 mins ago
D
Senior Manager- Clean Economy
Deloitte
Saint John, NB
- Full-time
Initially, through interaction with clients and the client service teams, you will be involved with consulting and preparing claims related to the Clean Economy ITCs. As these ITCs are…
Added 6 mins ago
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Portfolio Assistant
BMO
Victoria, BC
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 6 mins ago
US Corporate Tax - Toronto - Senior Manager
EY
Toronto, ON
As a US Tax Senior Manager in our U.S. Tax Practice, you will lead large and complex engagements, serving as a trusted advisor to multinational clients across public and private sectors.…
Added 21 mins ago
WO
Organizational Development Coordinator
William Osler Health System
Brampton, ON
- Contract
…Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with…
Added 21 mins ago
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Director, Energy Advisory
AECOM
Calgary, AB
- Full-time
The Director, Energy Advisory will lead the development, growth, and delivery of strategic advisory services for clients across the energy and utilities sector. The role combines client…
Added 21 mins ago
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QA Analyst
BMO
Toronto, ON · BMOPLACE
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 36 mins ago
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Senior Manager, Technology Procurement
Deloitte
Toronto, ON
- Full-time
Deloitte Global is looking for a Senior Manager of Technology Procurement that leads global category strategy development, sourcing, negotiations and contracting within a group of…
Added 36 mins ago
TU
Community-Engaged Research and Partnerships Specialist
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
This position reports to the CMS Senior Manager and works closely with the CMS Co-Directors and Faculty Community Liaison. This position requires collaboration with a wide range of partners…
Added 36 mins ago
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Builder Project Sales Manager - Home Appliance / Single Family
LG Electronics
Toronto, ON
- Full-time
Across our global network, LG employees share a common mission: to bring the Life’s Good promise to our customers by creating a better life for people, and a better future for our planet…
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Sr. Applied AI Scientist – Generative AI & Agentic Systems
BMO
Toronto, ON · FCP
- Full-time
This position is well suited for an experienced AI professional who combines strong technical depth, hands-on delivery experience, sound judgment, and the ability to lead complex AI…
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Marketing Coordinator - BMO Rewards Team (Co-op/Internship) Winter 2027
BMO
Toronto, ON · BMOPLACE
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 1 hour ago
BG
Purchasing Manager - Construction & Developments
Brandt Group of Companies
Zehner
- Full-time
Review and support of all facility service contract that pertain to but not limited to landscaping, janitorial, and network services for all properties.
Added 1 hour ago
Senior Network Security Administrator
Scotiabank
Toronto, ON
Reporting to the Manager, Network Security & Systems, you are a key member of the Network and Delivery Services Team to support on prem and cloud hybrid environments. In addition, you are…
Added 1 hour ago
PC
Team Leader - Hazardous Materials Division
Pinchin Canada
Richmond, BC
- $90,000 to $105,000 CAD / year
- Full-time
Reporting to the Operations Manager, the Team Leader is responsible for the efficient and profitable operation of their division within their assigned region. Team Leaders also fulfill a…
Added 1 hour ago
WC
MDC Shift Supervisor - Afternoon Shift (Brampton, ON)
Wolseley Canada Inc.
Toronto, ON · North York, ON
- Full-time
…industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher…
Added 1 hour ago
UH
Program Services Manager, Spinal Cord Rehab - Inpatient Unit 2B & Outpatient Clinic
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- Full-time
The Program Services Manager, Spinal Cord Rehabilitation (Inpatient Unit 2B & Outpatient Clinic) provides strategic, operational, and clinical leadership for a multidisciplinary team within…
Added 1 hour ago
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Software Engineer III
TD
Toronto, ON
- Full-time
…technical direction, define and govern architecture, and lead delivery execution for a specific solution area while influencing adjacent domains. You operate confidently across diverse…
Added 2 hours ago
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Manager, Salesforce Innovation & Enablement
BMO
Toronto, ON · BMOPLACE
- Full-time
The Manager, Salesforce Innovation & Enablement is required to maintain and manage core responsibilities related to all salesforce innovations to support business growth including marketing…
Added 2 hours ago
Human Resources Business Partner
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
…team. In this role you will provide consultative support and service to executive/senior level people leaders, to support the development and delivery of the HR agenda that aligns to the…
Added 2 hours ago
Construction Technologist
Government of Alberta
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The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career…
Added 2 hours ago
CO
Network Analyst
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Prince George, BC · Civic Centre
- Full-time
Reporting to the Manager, Vendor & Service Delivery, the Network Analyst is responsible for planning, implementing, maintaining, and optimizing the City's network and infrastructure…
Added 2 hours ago
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Crop Inputs Manager
Parrish & Heimbecker, Limited
Marwayne, AB
- Full-time
As the Crop Inputs Manager, you will be responsible for managing the development and operation of a profitable crop inputs business. This position works closely with Customer Service…
Added 2 hours ago
P&
Crop Inputs Representative
Parrish & Heimbecker, Limited
Sedgewick, AB
- Full-time
Assist with operations and administrative duties as required to ensure efficient delivery and exceptional service.

WestJet Group

Sr Business Analyst - Disruption Management

Calgary, AB, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 3, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of Role

WestJet is looking for an experienced Senior Business Analyst to join our Disruption Management team, reporting into the Portfolio Manager, Disruption Management.

Initially, this role will have a significant focus on disruption visualization and the implementation of an OCC Decision Support capability. You will lead the business analysis required to deeply understand how operational teams identify, assess and respond to disruption, helping define the information, visualization, business rules and decision-support capabilities needed to enable faster, more informed operational decisions.

As the Disruption Management portfolio evolves, the role will expand to support broader initiatives across the end-to-end disruption journey, translating complex operational challenges into clearly defined requirements, capabilities and measurable outcomes.

Working across Operations, OCC, frontline, commercial, Product and Technology teams, you will bring together operational expertise, data and stakeholder perspectives to ensure we solve the right problems and deliver meaningful improvements for our guests, employees and operation.

Key Deliverables

OCC Decision Support & Disruption Visualization

Lead discovery and business analysis supporting the implementation of the OCC Decision Support capability.
Develop a deep understanding of OCC decision-making, including what information is required, when it is required and how it should be presented to support effective disruption response.
Define business needs and requirements for disruption visualization, situational awareness, alerts, decision support and operational information.
Work closely with OCC SMEs, Product, Technology and other operational stakeholders to translate complex operational needs into actionable requirements.
Identify data, process, integration and business-rule dependencies required to enable effective decision support.

Business Analysis & Process Design

Lead discovery to define business problems, root causes, operational impacts and desired outcomes.
Develop current- and future-state processes and capabilities, identifying gaps and opportunities for simplification, standardization and automation.
Conduct options, impact and feasibility analysis to support portfolio and investment decisions.
Translate operational and strategic priorities into clear business requirements and measurable outcomes.

Requirements & Stakeholder Leadership

Lead requirements elicitation, analysis, documentation and validation across complex cross-functional initiatives.
Facilitate workshops with operational SMEs, frontline teams, business leaders, Product and Technology.
Challenge assumptions, reconcile competing requirements and drive stakeholder alignment.
Maintain traceability from business problems and objectives through requirements, delivery and outcomes.

Data, Performance & Benefits

Analyze operational, guest and performance data to identify trends, root causes and improvement opportunities.
Establish baselines, KPIs and success measures for disruption management capabilities.
Support business case development and quantify expected operational, guest, employee and financial benefits.
Assess whether delivered capabilities are achieving intended outcomes and identify opportunities for continued optimization.

Impact & Operational Readiness

Identify cross-functional dependencies, risks, assumptions and constraints.
Assess impacts across people, process, technology, policy, data and frontline workflows.
Support operational readiness and validate that delivered solutions meet agreed business requirements.

Experience & Qualifications

Bachelor’s degree, diploma or equivalent combination of education and relevant experience.
Significant experience as a Business Analyst or Senior Business Analyst supporting complex, cross-functional business and technology initiatives.
Demonstrated ability to independently lead business analysis from discovery through implementation.
Strong experience in requirements management, process analysis, root-cause analysis and future-state design.
Demonstrated ability to understand complex operational decision-making and translate it into business and technology requirements.
Strong analytical skills with the ability to translate complex data and operational information into actionable insights.
Strong workshop facilitation and stakeholder management skills.
Experience developing business cases, options analyses, KPIs and benefits measures.
Strong written and verbal communication skills, with the ability to communicate complex operational and technical concepts to diverse audiences.
Ability to work effectively in a fast-paced, time-sensitive operational environment.
Strong critical-thinking skills and the confidence to challenge assumptions and provide evidence-based recommendations.

Assets

Experience within airline operations, OCC, disruption management, operational recovery or another complex, time-critical operational environment.
Experience defining requirements for operational decision-support, visualization, situational-awareness or real-time monitoring capabilities.
Understanding of Irregular Operations (IROP) and the impacts of disruption across guests, employees and operations.
Knowledge of airline passenger protection and regulatory requirements such as APPR, EU261 and U.S. DOT requirements.
Experience working in Agile, product-based or hybrid delivery environments.
Experience with process modelling, requirements management, data analysis and visualization tools.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

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More about this job

Responsibilities

You will lead business analysis for the Disruption Management team, focusing on implementing OCC decision support capabilities and disruption visualization. This involves translating complex operational challenges into actionable requirements and measurable outcomes across cross-functional teams.

Requirements

The role requires a bachelor's degree or equivalent experience along with significant expertise in business analysis for complex, cross-functional initiatives. Candidates must demonstrate strong analytical skills, workshop facilitation abilities, and experience in process design and requirements management.

Skills

Business analysis
Requirements elicitation
Process design
Stakeholder management
Data analysis
Root-cause analysis
Workshop facilitation
Decision support
Visualization
Operational recovery
KPI development
Agile methodology
Impact analysis
Strategic planning
Critical thinking

Benefits

Travel privileges
Savings programs
Benefit programs
Friendly culture

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Disruption Management
OCC
Decision Support
Visualization
Operational Recovery
Process Analysis
Requirements Management
Stakeholder Management
KPIs
Agile
Airline Operations
Root-cause Analysis
Data Analysis
Operational Readiness
Impact Analysis
Business Case Development
IROP
APPR
EU261
U.S. DOT
Product Management
Technology
Cross-functional
Strategic Planning
Critical Thinking
Process Modeling
Situational Awareness
Real-time Monitoring
Operational Efficiency

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