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Added 5 mins ago
RI
Senior Software Development Engineer in Test (SDET)
Rose International
Mississauga, ON
- Full-time
Certified Software Test Architect / ISTQB Advanced Level (Test Automation Engineer / Technical Test Analyst).
Added 5 mins ago
T
Senior Business Analyst - Enterprise Data Management Office (EDMO)
TD
Toronto, ON
- Full-time
Acting with a high degree of independence, the Senior Business Analyst manages the JIRA delivery board, drives executive-level reporting, applies a product mindset to backlog and roadmap…
Added 20 mins ago
SI
Associate Claims Bordereau Analyst
Sovereign Insurance
Calgary, AB · Vancouver, BC · Winnipeg, MB
- Full-time
…across Canada (excluding Quebec). Working under the guidance of senior Claims professionals and management, the incumbent helps ensure processing activities and automation initiatives are…
Added 21 mins ago
CI
Senior Analyst, Procurement
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As Senior Analyst, Procurement - Vendor Management & Insights, you will help strengthen CPP Investments’ strategic vendor management and commercial advisory capabilities.
Added 21 mins ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 1 hour ago
A
Senior Analyst, Fund Reporting
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
We are looking to fill an opening for a skilled and highly motivated individual to join the Finance & Treasury team as Senior Analyst, Fund Reporting.
Added 1 hour ago
H
Bilingual Senior QA Analyst – Finance & Enterprise Performance Management (EPM)
Hays
Montreal, QC
- Contract
We are seeking an experienced a Senior Bilingual Quality Assurance Analyst with a strong background in Finance, Financial Planning & Analysis (FP&A), and Enterprise Performance Management…
Added 1 hour ago
Strategic Business Analyst
City of Edmonton
AB
As a Strategic Business Analyst, you will lead the intersection of practical innovation, workflow analysis, and data driven solutions. Operating with high autonomy, you will partner…
Added 1 hour ago
AG
Senior Analyst, Marketing Science
Adelphi Group
Toronto, ON
- Full-time
As a Senior Analyst, Marketing Science, you have a background in data analysis, statistics, econometrics, performance marketing, digital analytics, media planning/strategy, or something…
Added 1 hour ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Programmer Systems Analyst II designs and builds computer application solutions for existing complex or campus wide computer systems within the Enterprise Automation and Solution…
Added 1 hour ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Programmer Systems Analyst II designs and builds computer application solutions for existing complex or campus wide computer systems within the Enterprise Automation and Solution…
Added 2 hours ago
FC
Product Owner, Wealth Digital Experience
Fidelity Canada
Vancouver, BC · Mississauga, ON · Toronto, ON
- Full-time
3+ years of experience in an agile product management environment, as a product owner, business analyst, or equivalent role.
Added 2 hours ago
CO
Infrastructure Analyst
City of Leduc
Prince George, BC · Civic Centre
- Full-time
We are seeking a permanent, full-time Infrastructure Analyst to join our team. This is an excellent opportunity for a highly technical professional who enjoys solving complex infrastructure…
Added 2 hours ago
UT
Java Programmer # 26-27285
US Tech Solutions
Fredericton, NB
- $60 to $65 CAD / hour
- Contract
We are seeking an experienced Senior Programmer Analyst to support and enhance a critical case management application used within the public healthcare sector. The role involves a…
Added 2 hours ago
UT
.NET Developer # 26-27284
US Tech Solutions
Fredericton, NB
- $60 to $65 CAD / hour
- Contract
We are seeking an experienced Senior Programmer Analyst to support a healthcare technology team responsible for maintaining, enhancing, and optimizing critical healthcare applications. The…
Added 2 hours ago
D
Software Engineer in Test
Dexian
Mississauga, ON
- Other
We are seeking a visionary and hands-on Senior Software Development Engineer in Test (SDET)/Quality Engineering Architect to define, champion, and drive the global quality engineering…
Added 2 hours ago
Senior Analyst, Activation
Kepler Group
Toronto, ON
As an Activation, Senior Analyst on our Activation team, you’ll support client relationships, oversee campaign execution, project management and lead many aspects of program management and…
Added 2 hours ago
MF
Financial Data & BI Analyst
MTY Food Group
Richmond Hill, ON
- Full-time
…that will be responsible for building and managing Power BI solutions that support the FP&A team in analyzing business trends that drive company profitability. The individual will report to…
Added 3 hours ago
HR
Senior Financial Analyst
Hopewell Real Estate Services
Calgary, AB
- Full-time
Hopewell Development LP is seeking a Senior Financial Analyst to join our Accounting & Finance team in Calgary. Reporting to the Manager, Financial Analysis, this role supports investment,…
Added 3 hours ago
FH
Controller/Business Analyst
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Montreal, QC
- Full-time
Develop annual budgets and monitor financial performance against targets.
Added 3 hours ago
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Product Owner, Product management
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
…close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are delivered. You will manage…
Added 3 hours ago
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Programmer Analyst II
Workiy
Fredericton, NB
- Contract
years of demonstrated experience as a Senior Programmer Analyst, including
Added 3 hours ago
DH
Financial Planning and Analysis Manager
Diploma Healthcare Group
Mississauga, ON
- $96,000 to $120,000 CAD / year
- Full-time
…analysis, and special projects. This role will liaise with senior management to prepare the business’ financial and strategic plans and work with the business to build annual budgets and…
Added 3 hours ago
EB
Senior Financial Analyst, Financial Data & Systems
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
…of the fastest growing financial institutions in Canada. The Senior Financial Analyst will use his or her data analytics skill to maintain key financial databases and models to develop…
Added 4 hours ago
GT
Senior Business Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $70 to $72 CAD / hour
- Contract
You'll be joining the Global Derivatives Technology (Capital Markets Technology) team. As a Business Systems Analyst, you'll play a pivotal role in designing and delivering technology…

WestJet Group

Sr Business Analyst - Disruption Management

Calgary, AB, Canada

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Job details

Apply by: Nov 3, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of Role

WestJet is looking for an experienced Senior Business Analyst to join our Disruption Management team, reporting into the Portfolio Manager, Disruption Management.

Initially, this role will have a significant focus on disruption visualization and the implementation of an OCC Decision Support capability. You will lead the business analysis required to deeply understand how operational teams identify, assess and respond to disruption, helping define the information, visualization, business rules and decision-support capabilities needed to enable faster, more informed operational decisions.

As the Disruption Management portfolio evolves, the role will expand to support broader initiatives across the end-to-end disruption journey, translating complex operational challenges into clearly defined requirements, capabilities and measurable outcomes.

Working across Operations, OCC, frontline, commercial, Product and Technology teams, you will bring together operational expertise, data and stakeholder perspectives to ensure we solve the right problems and deliver meaningful improvements for our guests, employees and operation.

Key Deliverables

OCC Decision Support & Disruption Visualization

Lead discovery and business analysis supporting the implementation of the OCC Decision Support capability.
Develop a deep understanding of OCC decision-making, including what information is required, when it is required and how it should be presented to support effective disruption response.
Define business needs and requirements for disruption visualization, situational awareness, alerts, decision support and operational information.
Work closely with OCC SMEs, Product, Technology and other operational stakeholders to translate complex operational needs into actionable requirements.
Identify data, process, integration and business-rule dependencies required to enable effective decision support.

Business Analysis & Process Design

Lead discovery to define business problems, root causes, operational impacts and desired outcomes.
Develop current- and future-state processes and capabilities, identifying gaps and opportunities for simplification, standardization and automation.
Conduct options, impact and feasibility analysis to support portfolio and investment decisions.
Translate operational and strategic priorities into clear business requirements and measurable outcomes.

Requirements & Stakeholder Leadership

Lead requirements elicitation, analysis, documentation and validation across complex cross-functional initiatives.
Facilitate workshops with operational SMEs, frontline teams, business leaders, Product and Technology.
Challenge assumptions, reconcile competing requirements and drive stakeholder alignment.
Maintain traceability from business problems and objectives through requirements, delivery and outcomes.

Data, Performance & Benefits

Analyze operational, guest and performance data to identify trends, root causes and improvement opportunities.
Establish baselines, KPIs and success measures for disruption management capabilities.
Support business case development and quantify expected operational, guest, employee and financial benefits.
Assess whether delivered capabilities are achieving intended outcomes and identify opportunities for continued optimization.

Impact & Operational Readiness

Identify cross-functional dependencies, risks, assumptions and constraints.
Assess impacts across people, process, technology, policy, data and frontline workflows.
Support operational readiness and validate that delivered solutions meet agreed business requirements.

Experience & Qualifications

Bachelor’s degree, diploma or equivalent combination of education and relevant experience.
Significant experience as a Business Analyst or Senior Business Analyst supporting complex, cross-functional business and technology initiatives.
Demonstrated ability to independently lead business analysis from discovery through implementation.
Strong experience in requirements management, process analysis, root-cause analysis and future-state design.
Demonstrated ability to understand complex operational decision-making and translate it into business and technology requirements.
Strong analytical skills with the ability to translate complex data and operational information into actionable insights.
Strong workshop facilitation and stakeholder management skills.
Experience developing business cases, options analyses, KPIs and benefits measures.
Strong written and verbal communication skills, with the ability to communicate complex operational and technical concepts to diverse audiences.
Ability to work effectively in a fast-paced, time-sensitive operational environment.
Strong critical-thinking skills and the confidence to challenge assumptions and provide evidence-based recommendations.

Assets

Experience within airline operations, OCC, disruption management, operational recovery or another complex, time-critical operational environment.
Experience defining requirements for operational decision-support, visualization, situational-awareness or real-time monitoring capabilities.
Understanding of Irregular Operations (IROP) and the impacts of disruption across guests, employees and operations.
Knowledge of airline passenger protection and regulatory requirements such as APPR, EU261 and U.S. DOT requirements.
Experience working in Agile, product-based or hybrid delivery environments.
Experience with process modelling, requirements management, data analysis and visualization tools.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

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More about this job

Responsibilities

You will lead business analysis for the Disruption Management team, focusing on implementing OCC decision support capabilities and disruption visualization. This involves translating complex operational challenges into actionable requirements and measurable outcomes across cross-functional teams.

Requirements

The role requires a bachelor's degree or equivalent experience along with significant expertise in business analysis for complex, cross-functional initiatives. Candidates must demonstrate strong analytical skills, workshop facilitation abilities, and experience in process design and requirements management.

Skills

Business analysis
Requirements elicitation
Process design
Stakeholder management
Data analysis
Root-cause analysis
Workshop facilitation
Decision support
Visualization
Operational recovery
KPI development
Agile methodology
Impact analysis
Strategic planning
Critical thinking

Benefits

Travel privileges
Savings programs
Benefit programs
Friendly culture

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Disruption Management
OCC
Decision Support
Visualization
Operational Recovery
Process Analysis
Requirements Management
Stakeholder Management
KPIs
Agile
Airline Operations
Root-cause Analysis
Data Analysis
Operational Readiness
Impact Analysis
Business Case Development
IROP
APPR
EU261
U.S. DOT
Product Management
Technology
Cross-functional
Strategic Planning
Critical Thinking
Process Modeling
Situational Awareness
Real-time Monitoring
Operational Efficiency

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