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Added 14 mins ago
MF
Head of Ecosystem
Monad Foundation
Canada
- Full-time
We’re looking for a Head of Ecosystem to lead the growth and development of the Monad ecosystem. You will define where we focus, attract exceptional founders and builders, and help teams…
Added 14 mins ago
IS
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Added 14 mins ago
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- Internship
Applicants must demonstrate in their application/resume how they meet the following criteria:
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- Full-time
Job Title: Software Development Engineer in Test
Added 14 mins ago
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IG
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- $75 to $92 CAD / hour
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5+ years of professional Python development experience.
Added 14 mins ago
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- Full-time
Lead the development, implementation, and continuous improvement of the project Health & Safety Management System.
Added 14 mins ago
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Senior Manager, ServiceNow - Operate
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Toronto, ON
- Full-time
As a Senior Manager in our ServiceNow managed services business, you will lead the delivery of ongoing application management services for one or more of our clients. You will be…
Added 14 mins ago
AC
IT Concierge Analyst
ALTEN Canada
Burlington, ON
- Full-time
In just three decades, ALTEN has become a global leader in Research & Development, Engineering, IT Services, Life Sciences, and Network Services. With a presence in more than 30 countries…
Added 14 mins ago
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GenAI - Python Developer
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- Contract
…applications, collaborating with stakeholders, and contributing to the development of cutting-edge AI-powered…
Added 14 mins ago
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AI Artist
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Toronto, ON
- $90,000 to $110,000 CAD / year
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Added 14 mins ago
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Outside Sales Representative-EN
Guillevin
Vaughan, ON
- Full-time
Added 14 mins ago
C
Mortgage Advisor
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
…accountability, with strong support for professional growth and development. CIBC has been recognized as a top employer in Canada, reflecting its focus on employee experience and…
Added 14 mins ago
IS
Sr DevOps Engineer
Iris Software Inc.
Toronto, ON
- Contract
Collaborate with platform, security, architecture, and application development teams to deliver secure and scalable solutions.
Added 14 mins ago
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Commercial Cleaner required Day /Afternoon/Night Shift on a bus route
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Added 14 mins ago
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Generative AI
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- $100,000 to $120,000 CAD / year
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Manager, Transfer Pricing (Toronto)
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Toronto, ON
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…as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work…
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The Pas, MB
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Added 14 mins ago
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Crisis Intervener - Mental Health & Addictions
Nova Scotia Health Authority
Halifax, NS
- Full-time
…and consultation as needed and will participate in program development and evaluation and quality improvement on an ongoing basis. The incumbent will also be responsible for providing an…
Added 15 mins ago
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Winnipeg, MB
Strong personal as well as professional development.
Added 15 mins ago
M
Senior Project Manager, Hamilton LRT
Metrolinx
Hamilton, ON
- Full-time
Assists with feasibility and environmental studies, and the development and assessment of alternative delivery options to meet market and business conditions relating to the delivery and…
Added 15 mins ago
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Account Executive, Platform
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Vancouver, BC · Toronto, ON · Canada, BC, Vancouver
- Full-time
Added 15 mins ago
FA
Technical Sales Engineer
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WestJet

Intermediate Analyst

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Experience: 2+ years of experience in ServiceNow administration, platform support or a related technical role.
Posting language: English
Posted: Oct 21, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

The Intermediate Analyst, ServiceNow Platform Administration is responsible for the day-to-day administration, health, stability and reliability of WestJet’s ServiceNow platform.

This is a hands-on technical role responsible for administering and supporting the platform, troubleshooting issues, supporting platform maintenance and changes, and continuously improving how ServiceNow is operated. The successful candidate will independently manage routine and moderately complex platform activities while working with developers, architects and other stakeholders when deeper technical expertise is required.

Key responsibilities

Administer and maintain the ServiceNow platform and core platform configuration.
Manage users, groups, roles and access in accordance with established security and governance requirements.
Configure and maintain platform components including system properties, notifications, forms, lists and other administrative settings.
Monitor platform health and proactively identify issues, risks and opportunities for improvement.
Investigate and troubleshoot platform issues, determine root causes and resolve or escalate issues as appropriate.
Support ServiceNow upgrades, patches, releases and routine platform maintenance.
Perform testing and validation related to upgrades, configuration changes and maintenance activities.
Support the movement and validation of configuration across ServiceNow environments.
Monitor and help maintain platform data quality and configuration integrity.
Support role, access and licence administration.
Maintain accurate technical documentation, operational procedures and knowledge articles.
Identify opportunities to simplify, standardise or automate recurring administrative activities.
Support incident, problem and change activities affecting the ServiceNow platform.
Collaborate with developers and architects on changes or issues requiring development or architectural expertise.
Apply established platform standards, technical guardrails and ServiceNow best practices.
Contribute to platform health, technical debt reduction and continuous improvement.

Experience And Qualifications

2+ years of experience in ServiceNow administration, platform support or a related technical role.
Hands-on experience administering ServiceNow in an enterprise environment.
Strong understanding of ServiceNow users, groups, roles and access management.
Experience configuring and maintaining ServiceNow platform functionality.
Experience troubleshooting technical issues and performing root-cause analysis.
Experience supporting platform releases, upgrades or maintenance activities.
Understanding of ServiceNow configuration and development practices.
Understanding of IT service management processes including incident, problem and change management.
Ability to independently manage routine and moderately complex technical and administrative work.
Strong problem-solving, documentation and communication skills.
Ability to recognise when an issue requires development, architectural or vendor expertise.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA).
Experience supporting an enterprise ServiceNow implementation.
Experience with ServiceNow Automated Test Framework (ATF).
Familiarity with ServiceNow security and access controls.
Experience supporting ServiceNow upgrades and release management.
Familiarity with CMDB and platform data-quality practices.
Exposure to multiple ServiceNow products or capabilities.
Basic JavaScript knowledge with the ability to understand and troubleshoot existing ServiceNow configuration and scripts.

The Benefits Of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy. 

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

About

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

Apply About employer

More about this job

Responsibilities

Administer and maintain WestJet’s ServiceNow platform, including access, configuration, health monitoring, troubleshooting, upgrades, testing, and data quality. Support platform incident, problem, and change activities, document operational procedures, and collaborate with developers and architects to improve platform reliability and operations.

Requirements

Requires at least two years of ServiceNow administration, platform support, or related technical experience, including enterprise platform administration, access management, configuration, troubleshooting, and release support. Candidates should understand IT service management processes and be able to independently handle routine and moderately complex work; a ServiceNow Certified System Administrator credential and experience with ATF, CMDB, security controls, or JavaScript are preferred.

Skills

ServiceNow Administration
Platform Configuration
User, Group, Role, And Access Management
Platform Health Monitoring
Technical Troubleshooting
Root-Cause Analysis
Upgrade And Release Support
Testing And Validation
Configuration Management
Data Quality
Incident Management
Problem Management
Change Management
Technical Documentation
Continuous Improvement
JavaScript

Benefits

Travel Privileges
Savings Programs
Flexible Benefits Programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
Automated Test Framework
JavaScript
Platform Configuration
User Access Management
Roles And Groups
Security Controls
Platform Health
Root-Cause Analysis
Upgrades
Patches
Release Management
Testing And Validation
Data Quality
IT Service Management
Incident Management
Problem Management
Change Management
Technical Documentation
Knowledge Articles
Technical Guardrails
Technical Debt Reduction
Enterprise Implementation

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