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Added 5 mins ago
SM
RFR – BA – 1071 – Business Analyst
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Business Analyst to support healthcare system implementations, clinical workflow improvements, change management, and the adoption of information systems…
Added 5 mins ago
L
Senior North America Retail Strategy Manager
lululemon
Vancouver, BC
- Full-time
Supported by the Senior Analyst, develop the models and frameworks to pressure-test strategic decisions and assess financial impact, within a store’s 4 doors and as it relates to the…
Added 11 mins ago
SB
Senior Analyst, Commercial Analytics & Revenue Growth Management
Sleeman Breweries Ltd.
Guelph, ON
- Full-time
● Professional development opportunities including mentorship and leadership development
Added 11 mins ago
TH
Financial Analyst
The Health Employers Association of BC
Vancouver, BC
- Full-time
Reporting to the Manager, Finance, the Financial Analyst is responsible for providing financial and business advisory services and support within HEABC. The Financial Analyst completes…
Added 11 mins ago
PC
Planning Analyst
PETRONAS Canada
Calgary, AB
- Full-time
We have an opportunity for a Planning Analyst to join our Planning team in Calgary, AB. Reporting to the Planning Team Lead, the successful candidate will support the broader team in…
Added 11 mins ago
BP
Junior Information Management Analyst Co-op
BC Pensions
Victoria, BC
- Full-time
…determined by the role functions and operational needs of each business…
Added 12 mins ago
I
Manual QA - Device/POS/Retail
Infoya
Toronto, ON
- $50,000 to $65,000 CAD / year
- Full-time
We are seeking a Manual QA Analyst to support testing for a Point of Sale (POS) project. The role involves developing test cases, executing functional tests, tracking defects, and…
Added 12 mins ago
W
Analyst
Winchesters
Toronto, ON · North York, ON
- Full-time
Our client is a well-established real estate investment and development firm with a diverse portfolio spanning a variety of asset classes. The company offers a collaborative,…
Added 17 mins ago
T
Analyst – Front Office Application Engineer
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 17 mins ago
T
Senior Governance & Control Analyst
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 17 mins ago
PI
Financial Analyst
Prelco Inc
Belleville, ON
- $73,000 to $103,000 CAD / year
- Full-time
Prepare financial and operational analyses to support business decision-making.
Added 17 mins ago
BS
Financial Analyst
Bento Sushi
Richmond Hill, ON
- $55,000 to $65,000 CAD / year
- Full-time
Support the annual budget, periodic forecasts, and financial planning process, including development and validation of key business assumptions.
Added 17 mins ago
MM
Talent & Rewards Consulting Analyst
Marsh McLennan
Ottawa, ON
- Full-time
Marsh People and Investments’ Workforce and Rewards business segment helps our clients around the world engage their talent to drive business performance. Workforce and Rewards consultants…
Added 17 mins ago
MM
Talent & Rewards Consulting Analyst
Marsh McLennan
Toronto, ON
- Full-time
Marsh People and Investments’ Workforce and Rewards business segment helps our clients around the world engage their talent to drive business performance. Workforce and Rewards consultants…
Added 29 mins ago
C
Business Enablement Analyst co-op
CIBC
Toronto, ON
- Full-time
The Business Enablement Analyst co-op will play a vital role in managing and optimizing the Allego Learning Management System (LMS). You’ll ensure the platform runs smoothly, help users get…
Added 29 mins ago
CE
Cost Analyst
Cenovus Energy
Calgary, AB
- Full-time
The Cost Analyst supports the Well Delivery Program Management team by ensuring cost accuracy and providing cost tracking and analysis at the Authorization for Expenditure (AFE) and Job…
Added 29 mins ago
B
Climate Risk Analytics & Reporting, Analyst ( New or Recent Graduate Opportunity) Immediate Start Date
BMO
Toronto, ON · FCP
- Full-time
Provides advice and guidance to assigned business/group on implementation of analytical and reporting solutions.
Added 29 mins ago
TT
Financial Analyst, Lease Administration
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $61,582.5 to $86,215.5 CAD / year
- Full-time
We’re looking for a Financial Analyst, Lease Administration, to join a collaborative team where you'll play a key role in driving business insights and supporting strategic decision-making.…
Added 29 mins ago
FP
Lead Analyst, Product & Commercial Analytics
Fresh Prep Foods Inc
Calgary, AB · Toronto, ON · Quebec, QC · Vancouver, BC
- $120,000 to $170,000 CAD / year
- Full-time
…needed to improve customer experience, revenue per customer, and business…
Added 44 mins ago
Business Analyst, Asset Integrity
Precision Drilling
Nisku, AB
The Business Analyst, Asset Integrity, supports the development, implementation, and continuous improvement of asset integrity systems, data, and business processes to enhance equipment…
Added 44 mins ago
B
Analyst, Corporate Finance
BMO
Toronto, ON · FCP
- Full-time
Develops proposals to capture new business and expand client relationships.
Added 44 mins ago
TH
SENIOR ANALYST PRICING CAN
The Home Depot
Canada
- Full-time
The Senior Analyst, Pricing supports The Home Depot’s Merchandising organization by executing analytical work, generating insights, and contributing to pricing strategy for a defined…
Added 48 mins ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Calgary, AB
- $52,000 to $59,000 CAD / year
- Full-time
Job Title: Analyst Insights and Pipeline Management
Added 48 mins ago
S
Workday Admin and Security Analyst
Synechron
Canada
- Full-time
Support testing activities, issue resolution, and proof-of-concept development based on business requirements.
Added 48 mins ago
HC
PASS 332 - Technical Analyst - Cloud Messaging, Identity and Security
Hamilton-Wentworth Catholic District School Board
ON · Ontario, Canada
- Full-time
…infrastructure services while conducting technical research and development to support innovation, operational efficiency and service…

WestJet

Intermediate Analyst

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Experience: 2+ years of experience in ServiceNow administration, platform support or a related technical role.
Posting language: English
Posted: Oct 21, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

The Intermediate Analyst, ServiceNow Platform Administration is responsible for the day-to-day administration, health, stability and reliability of WestJet’s ServiceNow platform.

This is a hands-on technical role responsible for administering and supporting the platform, troubleshooting issues, supporting platform maintenance and changes, and continuously improving how ServiceNow is operated. The successful candidate will independently manage routine and moderately complex platform activities while working with developers, architects and other stakeholders when deeper technical expertise is required.

Key responsibilities

Administer and maintain the ServiceNow platform and core platform configuration.
Manage users, groups, roles and access in accordance with established security and governance requirements.
Configure and maintain platform components including system properties, notifications, forms, lists and other administrative settings.
Monitor platform health and proactively identify issues, risks and opportunities for improvement.
Investigate and troubleshoot platform issues, determine root causes and resolve or escalate issues as appropriate.
Support ServiceNow upgrades, patches, releases and routine platform maintenance.
Perform testing and validation related to upgrades, configuration changes and maintenance activities.
Support the movement and validation of configuration across ServiceNow environments.
Monitor and help maintain platform data quality and configuration integrity.
Support role, access and licence administration.
Maintain accurate technical documentation, operational procedures and knowledge articles.
Identify opportunities to simplify, standardise or automate recurring administrative activities.
Support incident, problem and change activities affecting the ServiceNow platform.
Collaborate with developers and architects on changes or issues requiring development or architectural expertise.
Apply established platform standards, technical guardrails and ServiceNow best practices.
Contribute to platform health, technical debt reduction and continuous improvement.

Experience And Qualifications

2+ years of experience in ServiceNow administration, platform support or a related technical role.
Hands-on experience administering ServiceNow in an enterprise environment.
Strong understanding of ServiceNow users, groups, roles and access management.
Experience configuring and maintaining ServiceNow platform functionality.
Experience troubleshooting technical issues and performing root-cause analysis.
Experience supporting platform releases, upgrades or maintenance activities.
Understanding of ServiceNow configuration and development practices.
Understanding of IT service management processes including incident, problem and change management.
Ability to independently manage routine and moderately complex technical and administrative work.
Strong problem-solving, documentation and communication skills.
Ability to recognise when an issue requires development, architectural or vendor expertise.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA).
Experience supporting an enterprise ServiceNow implementation.
Experience with ServiceNow Automated Test Framework (ATF).
Familiarity with ServiceNow security and access controls.
Experience supporting ServiceNow upgrades and release management.
Familiarity with CMDB and platform data-quality practices.
Exposure to multiple ServiceNow products or capabilities.
Basic JavaScript knowledge with the ability to understand and troubleshoot existing ServiceNow configuration and scripts.

The Benefits Of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy. 

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

About

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

Apply About employer

More about this job

Responsibilities

Administer and maintain WestJet’s ServiceNow platform, including access, configuration, health monitoring, troubleshooting, upgrades, testing, and data quality. Support platform incident, problem, and change activities, document operational procedures, and collaborate with developers and architects to improve platform reliability and operations.

Requirements

Requires at least two years of ServiceNow administration, platform support, or related technical experience, including enterprise platform administration, access management, configuration, troubleshooting, and release support. Candidates should understand IT service management processes and be able to independently handle routine and moderately complex work; a ServiceNow Certified System Administrator credential and experience with ATF, CMDB, security controls, or JavaScript are preferred.

Skills

ServiceNow Administration
Platform Configuration
User, Group, Role, And Access Management
Platform Health Monitoring
Technical Troubleshooting
Root-Cause Analysis
Upgrade And Release Support
Testing And Validation
Configuration Management
Data Quality
Incident Management
Problem Management
Change Management
Technical Documentation
Continuous Improvement
JavaScript

Benefits

Travel Privileges
Savings Programs
Flexible Benefits Programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
Automated Test Framework
JavaScript
Platform Configuration
User Access Management
Roles And Groups
Security Controls
Platform Health
Root-Cause Analysis
Upgrades
Patches
Release Management
Testing And Validation
Data Quality
IT Service Management
Incident Management
Problem Management
Change Management
Technical Documentation
Knowledge Articles
Technical Guardrails
Technical Debt Reduction
Enterprise Implementation

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