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Added 35 mins ago
TC
Senior Product Analyst
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $87,780 to $122,892 CAD / year
- Full-time
We’re looking for a Senior Product Analyst to join our agile Workday Compensation team and play a pivotal role in shaping secure, scalable, and audit-ready solutions across our global…
Added 1 hour ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 1 hour ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 1 hour ago
A
Project Admin (6 month contact)
AFL
Calgary, AB
- Full-time
This role works closely with the NGM Finance Project Manager, Project Coordinators, Project Analyst, Operations, Accounting, Purchasing, and project delivery teams. The position owns…
Added 2 hours ago
CE
Investment Appraisal & Portfolio Management Analyst
Cenovus Energy
Calgary, AB
- Full-time
…energy company, we believe that sharing knowledge across our business and operations creates stronger outcomes - for employees and for the company as a…
Added 2 hours ago
KD
Programme LEAP hiver 2027, Stagiaire – Analyste, Chaîne d’approvisionnement | Winter 2027 LEAP Intern – Supply Chain Analyst
Keurig Dr Pepper
Montreal, QC
- Full-time
Winter 2027 LEAP Intern – Supply Chain Analyst
Added 3 hours ago
KD
Programme LEAP hiver 2027, Stagiaire – Analyste, Chaîne d’approvisionnement | Winter 2027 LEAP Intern – Supply Chain Analyst
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
Winter 2027 LEAP Intern – Supply Chain Analyst
Added 3 hours ago
Workforce Management Analyst
Metergy Solutions
Toronto, ON
The Workforce Management Analyst is responsible for the end-to-end Workforce Management function supporting Metergy's service operations across Canada and the U.S. This is a highly hands-on…
Added 4 hours ago
WI
Business Analyst, ServiceNow - Global Finance
WSP in Canada
Moncton, NB
- Full-time
Experience as a Business Analyst supporting ServiceNow, preferably within Customer Service Management Workspace.
Added 4 hours ago
WI
Business Analyst, ServiceNow - Global Finance
WSP in Canada
Montreal, QC
- Full-time
Experience as a Business Analyst supporting ServiceNow, preferably within Customer Service Management Workspace.
Added 4 hours ago
WI
Business Analyst, ServiceNow - Global Finance
WSP in Canada
Laval, QC
- Full-time
Experience as a Business Analyst supporting ServiceNow, preferably within Customer Service Management Workspace.
Added 4 hours ago
WI
Business Analyst, ServiceNow - Global Finance
WSP in Canada
Brossard, QC
- Full-time
Experience as a Business Analyst supporting ServiceNow, preferably within Customer Service Management Workspace.
Added 4 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 4 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 4 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 4 hours ago
WI
Business Analyst, ServiceNow - Global Finance
WSP in Canada
Toronto, ON
- Full-time
Experience as a Business Analyst supporting ServiceNow, preferably within Customer Service Management Workspace.
Added 4 hours ago
WI
Business Analyst, ServiceNow - Global Finance
WSP in Canada
Vancouver, BC
- Full-time
Experience as a Business Analyst supporting ServiceNow, preferably within Customer Service Management Workspace.
Added 4 hours ago
WI
Business Analyst, ServiceNow - Global Finance
WSP in Canada
Calgary, AB
- Full-time
Experience as a Business Analyst supporting ServiceNow, preferably within Customer Service Management Workspace.
Added 4 hours ago
MS
Workforce Management Analyst
Metergy Solutions
Toronto, ON
- $75,000 to $90,000 CAD / year
- Full-time
The Workforce Management Analyst is responsible for the end-to-end Workforce Management function supporting Metergy's service operations across Canada and the U.S. This is a highly hands-on…
Added 4 hours ago
A
Supply Chain Analyst I
Actalent
North Vancouver, BC
- $30 to $37 CAD / hour
- Contract
The Supply Chain Analyst I provides detail-oriented administrative, analytical, and process support to the Supply Chain Management team. This role promotes adherence to supply chain…
Added 5 hours ago
TH
Sr. Analyst, Digital Planning, Tim Hortons
Tim Hortons
Toronto, ON
- Full-time
…and coordinating stakeholder input to communicate priorities, business value, progress, and upcoming changes. The role also supports project management for select initiatives spanning…
Added 5 hours ago
AC
Business Analyst, Retail Systems
Alimentation Couche-Tard
Laval, QC
- Full-time
Reporting the Manager of Retail Systems based in Laval, QC, the position requires extensive operational and business knowledge of Store Systems for convenience stores and fuel operations…
Added 5 hours ago
YC
D365 Finance & Operations Sr. Analyst
Yoush Consulting
Toronto, ON
- Full-time
Plan and execute system upgrades and updates, ensuring minimal disruption to business operations
Added 5 hours ago
Senior Financial Analyst, CACF FP&A
Amazon
Toronto, ON · Vancouver, BC
Amazon seeks a Senior Financial Analyst to join the Financial Planning and Analysis (FP&A) team to drive business planning and reporting for the Canadian Fulfillment network. The successful…
Added 5 hours ago
OH
Analyst, Application Support
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
The Analyst, Application Support I provides Tier 2 and 3 support for custom and business-critical applications operated by DxH. The role manages complex production incidents and service…

WestJet

Intermediate Analyst

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Experience: 2+ years of experience in ServiceNow administration, platform support or a related technical role.
Posting language: English
Posted: Oct 21, 2026

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

The Intermediate Analyst, ServiceNow Platform Administration is responsible for the day-to-day administration, health, stability and reliability of WestJet’s ServiceNow platform.

This is a hands-on technical role responsible for administering and supporting the platform, troubleshooting issues, supporting platform maintenance and changes, and continuously improving how ServiceNow is operated. The successful candidate will independently manage routine and moderately complex platform activities while working with developers, architects and other stakeholders when deeper technical expertise is required.

Key responsibilities

Administer and maintain the ServiceNow platform and core platform configuration.
Manage users, groups, roles and access in accordance with established security and governance requirements.
Configure and maintain platform components including system properties, notifications, forms, lists and other administrative settings.
Monitor platform health and proactively identify issues, risks and opportunities for improvement.
Investigate and troubleshoot platform issues, determine root causes and resolve or escalate issues as appropriate.
Support ServiceNow upgrades, patches, releases and routine platform maintenance.
Perform testing and validation related to upgrades, configuration changes and maintenance activities.
Support the movement and validation of configuration across ServiceNow environments.
Monitor and help maintain platform data quality and configuration integrity.
Support role, access and licence administration.
Maintain accurate technical documentation, operational procedures and knowledge articles.
Identify opportunities to simplify, standardise or automate recurring administrative activities.
Support incident, problem and change activities affecting the ServiceNow platform.
Collaborate with developers and architects on changes or issues requiring development or architectural expertise.
Apply established platform standards, technical guardrails and ServiceNow best practices.
Contribute to platform health, technical debt reduction and continuous improvement.

Experience And Qualifications

2+ years of experience in ServiceNow administration, platform support or a related technical role.
Hands-on experience administering ServiceNow in an enterprise environment.
Strong understanding of ServiceNow users, groups, roles and access management.
Experience configuring and maintaining ServiceNow platform functionality.
Experience troubleshooting technical issues and performing root-cause analysis.
Experience supporting platform releases, upgrades or maintenance activities.
Understanding of ServiceNow configuration and development practices.
Understanding of IT service management processes including incident, problem and change management.
Ability to independently manage routine and moderately complex technical and administrative work.
Strong problem-solving, documentation and communication skills.
Ability to recognise when an issue requires development, architectural or vendor expertise.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA).
Experience supporting an enterprise ServiceNow implementation.
Experience with ServiceNow Automated Test Framework (ATF).
Familiarity with ServiceNow security and access controls.
Experience supporting ServiceNow upgrades and release management.
Familiarity with CMDB and platform data-quality practices.
Exposure to multiple ServiceNow products or capabilities.
Basic JavaScript knowledge with the ability to understand and troubleshoot existing ServiceNow configuration and scripts.

The Benefits Of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy. 

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

About

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

Apply About employer

More about this job

Responsibilities

Administer and maintain WestJet’s ServiceNow platform, including access, configuration, health monitoring, troubleshooting, upgrades, testing, and data quality. Support platform incident, problem, and change activities, document operational procedures, and collaborate with developers and architects to improve platform reliability and operations.

Requirements

Requires at least two years of ServiceNow administration, platform support, or related technical experience, including enterprise platform administration, access management, configuration, troubleshooting, and release support. Candidates should understand IT service management processes and be able to independently handle routine and moderately complex work; a ServiceNow Certified System Administrator credential and experience with ATF, CMDB, security controls, or JavaScript are preferred.

Skills

ServiceNow Administration
Platform Configuration
User, Group, Role, And Access Management
Platform Health Monitoring
Technical Troubleshooting
Root-Cause Analysis
Upgrade And Release Support
Testing And Validation
Configuration Management
Data Quality
Incident Management
Problem Management
Change Management
Technical Documentation
Continuous Improvement
JavaScript

Benefits

Travel Privileges
Savings Programs
Flexible Benefits Programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
Automated Test Framework
JavaScript
Platform Configuration
User Access Management
Roles And Groups
Security Controls
Platform Health
Root-Cause Analysis
Upgrades
Patches
Release Management
Testing And Validation
Data Quality
IT Service Management
Incident Management
Problem Management
Change Management
Technical Documentation
Knowledge Articles
Technical Guardrails
Technical Debt Reduction
Enterprise Implementation

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