Find work in Canada.

330,854 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 2 mins ago
Inventory Analyst
Ontario Medical Supply
Mississauga, ON
$53,200 to $60,000 CAD / year
Full-time
In this role the Inventory Analyst will be the analytical foundation for our inventory and planning operations. Your work will significantly influence strategic and operational decisions by…
Added 2 mins ago
Manager, Solutions
CanDeal
Toronto, ON
Full-time
…the financial industry, This includes creating and reviewing business documentations, supporting the Third party risk Utility team, the Know Your Client (KYC) Operations team, contributing…
Added 4 mins ago
Senior Database Developer, Oracle
Scotiabank
Toronto, ON
…candidate will work closely with various stakeholders including business partners in Anti-Money Laundering Operations, Compliance, business analyst, architecture, and infrastructure and…
Added 4 mins ago
Senior Analyst, Corporate Compliance
Canadian Tire Corporation
Oakville, ON
Full-time
Reporting to the Manager or Director, Corporate Compliance, the Senior Analyst, Corporate Compliance supports the Bank’s Regulatory Compliance Management (RCM) Program by assisting in the…
Added 4 mins ago
Process Analyst (Secondment/Contract)
LCBO
Toronto, ON
Full-time
…collaboration? If you have a solid background in supply chain operations and love a different challenge every day, then this is the role for…
Added 19 mins ago
Student, Credit Policy Analyst
FCC / FAC
Regina, SK · Ottawa, ON · FCC Tower
Full-time
Knowledge of lending processes, credit analysis, agricultural business operations or financial statement analysis
Added 19 mins ago
Sr. Technical Systems Analyst – Database Activity Monitoring (GCS)
Royal Bank of Canada
Toronto, ON · Halifax, NS · Vancouver, BC
Full-time
…working together to deliver trusted advice to help our team and business partners. We care about each other, reaching our potential, making a difference to our communities, and achieving…
Added 32 mins ago
Workday Analyst
Tilray Brands, Inc.
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
…leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is leading as a transformative force at…
Added 32 mins ago
New Analyst Program
OnClarity
Vancouver, BC
$65,000 to $85,000 CAD / year
Full-time
We're looking for exceptional new graduates and early career professionals to join Clarity a New Analyst. This is an opportunity to accelerate your career by working alongside experienced…
Added 32 mins ago
Senior Analyst, Sales & Trading
OnClarity
Vancouver, BC
$110,000 to $190,000 CAD / year
Full-time
As a Senior Analyst in Sales & Trading, you will be a key member of Clarity’s front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In…
Added 32 mins ago
Senior QA Analyst
WestJet
Calgary, AB
Full-time
…and Voice capabilities. Working closely with Product Owners, Business Analysts, Developers, Architects, business testers, and contact center stakeholders, the Senior QA Analyst will develop…
Added 48 mins ago
Specialist, Liquids Infrastructure Financial Analysis
Keyera
Calgary, AB
Full-time
The Specialist, Liquids Infrastructure Financial Analysis provides technical leadership and oversight to the analyst team while maintaining responsibility for a portfolio of complex assets…
Added 1 hour ago
Analyst, Project Controls
R.V. Anderson Associates Limited
Toronto, ON
Full-time
…your unique skills and perspective will help drive change from operations to the C-suite, across a wide of range of projects and…
Added 1 hour ago
Applications Development Sr Programmer Analyst- AVP -Mississauga
Citi
Mississauga, ON
Full-time
The Applications Development Senior Programmer Analyst is a pivotal technical professional who sits at the intersection of engineering excellence and enterprise impact - a builder,…
Added 1 hour ago
Java Developer
Citi
Mississauga, ON
Full-time
Citi is looking for a Java Developer (Apps Dev Intermediate Programmer Analyst - C11) to join the technology team and contribute to the development and enhancement of the Citi1Credit…
Added 1 hour ago
Senior Analyst, Data Platform DevOps
AIMCo
AB · Calgary, AB · Edmonton
Full-time
…is passionate about automation, cloud engineering, platform operations, and creating solutions that empower users and teams across the…
Added 1 hour ago
Bilingual Credit Analyst – French/English
Infotek Consulting Inc.
Toronto, ON
$25 to $30 CAD / hour
Contract
Our client is seeking a Bilingual Credit Analyst to support credit review and lending activities within a Private Banking environment. This role will focus on reviewing credit submissions,…
Added 1 hour ago
Analyst, Customer Experience
Reliance Home Comfort
Toronto, ON
By joining Reliance as an Analyst, Customer Experience, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and…
Added 2 hours ago
Accounting Analyst
Softlinx
Montreal, QC
Full-time
We are looking for a detail-oriented and analytical Accounting Analyst to join our Finance & Accounting team. The Accounting Analyst will be responsible for accounting operations,…
Added 2 hours ago
Supply Chain Business Analyst
HOYA Vision Care
Mississauga, ON
Full-time
We are currently hiring a Supply Chain Business Analyst to join our team at our Mississauga, Ontario facility!
Added 2 hours ago
Accounting Analyst
Valsoft Corporation
Remote, Canada
Full-time · Remote
We are looking for a detail-oriented and analytical Accounting Analyst to join our Finance & Accounting team. The Accounting Analyst will be responsible for accounting operations,…
Added 2 hours ago
Quality Analyst – Escape Management Specialist
RTX
Halifax, NS
Full-time
The Quality Analyst – Escape Management Lead is the main point of contact for Quality issues that result in escapes to our customers, which include Assembly & Test, Spares Customers,…
Added 2 hours ago
Inventory Replenishment Analyst
Farm Boy Inc.
Ottawa, ON
From $50,000 CAD / year
Full-time
Typically requires post-secondary education in Business, Supply Chain, Office Administration or a related field, plus 2 years of experience in inventory management, replenishment, supply…
Added 2 hours ago
Senior Financial Analyst
Goway Travel
Toronto, ON
Full-time
We are seeking a detail-oriented and strategic Senior Financial Analyst to join our finance team. This role is critical to managing business insights and monthly analysis. The ideal…
Added 2 hours ago
Business Analyst
Skiffra
Quebec, QC
Full-time
As Business Analyst, you'll assist with mapping how operations really run. Translating multiple systems into documented processes and system requirements, and turning what you find into…

WestJet

Senior QA Analyst

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

This role will lead quality activities across ServiceNow Customer Service Management, integrations, automation, and emerging AI and Voice capabilities. Working closely with Product Owners, Business Analysts, Developers, Architects, business testers, and contact center stakeholders, the Senior QA Analyst will develop and execute quality strategies that reflect both technical requirements and the real-world guest and agent experience.

This is not simply a test execution role. The successful candidate will help shape how quality is built into delivery from discovery through production, identify risks early, strengthen automation, and ensure the team has clear evidence to make informed release decisions.

Key Accountabilities

Lead quality planning and execution for ServiceNow capabilities delivered through the Guest & Contact Centre Experience pod.
Develop test strategies, plans, scenarios, cases, and traceability appropriate to the complexity and risk of each initiative.
Perform functional, integration, system, regression, and end-to-end testing across ServiceNow and connected systems.
Validate ServiceNow Customer Service Management workflows, case management capabilities, agent experiences, integrations, and automation.
Develop and maintain automated tests using ServiceNow Automated Test Framework and other appropriate testing tools.
Identify high-value automation opportunities that improve testing efficiency, repeatability, and release confidence.
Test APIs and integrations using tools such as Postman, ReadyAPI, or comparable technologies.
Assess quality requirements during discovery and refinement, ensuring acceptance criteria are testable and reflect intended business outcomes.
Partner with Product Owners, Business Analysts, Developers, and Architects to identify risks, dependencies, edge cases, and non-functional requirements early in delivery.
Coordinate testing activities across platform teams, product teams, vendors, business testers, and other delivery partners.
Support business validation and user acceptance testing by helping stakeholders understand test scope, expected outcomes, and identified risks.
Lead defect identification, documentation, prioritization, triage, retesting, and reporting.
Evaluate and communicate quality results, unresolved risks, and release readiness so stakeholders can make informed decisions.
Support release planning and production validation for guest-facing and contact center capabilities.
Help establish appropriate testing approaches for AI and Voice capabilities, including the quality, consistency, accuracy, and usability of generated or automated interactions.
Monitor production outcomes and use incidents, defects, stakeholder feedback, and operational observations to improve future testing.
Contribute to continuous improvement of quality practices, development processes, automation, documentation, and team standards.
Share knowledge and provide guidance or mentorship to other quality professionals and delivery team members.
Maintain current knowledge of ServiceNow capabilities, quality engineering practices, testing tools, and emerging AI and automation technologies.

Required

Experience and qualifications

Completed post-secondary education in information technology, computer science, software engineering, or related discipline, or equivalent practical experience.
Significant experience in software quality assurance, including experience operating in a senior or lead capacity.
Hands-on experience testing solutions delivered on the ServiceNow platform.
Experience developing and executing test strategies, plans, scenarios, cases, and regression suites.
Experience with ServiceNow Automated Test Framework.
Experience testing integrations and APIs.
Experience with functional, integration, system, regression, and end-to-end testing.
Experience managing defects through identification, prioritization, triage, resolution, and retesting.
Experience assessing quality needs, estimating effort, identifying delivery risks, and reporting testing outcomes.
Experience working within Agile product or software development teams.
Strong understanding of quality assurance practices and how to apply different testing approaches based on risk and delivery context.
Ability to translate business requirements and user outcomes into meaningful test coverage.
Strong analytical and problem-solving skills, with the ability to investigate complex issues across multiple systems.
Strong written and verbal communication skills, including the ability to explain quality risks and technical findings to both technical and non-technical stakeholders.
Demonstrated ability to collaborate effectively with Product Owners, Business Analysts, Developers, Architects, business stakeholders, and external delivery partners.
Ability to balance delivery timelines with quality, reliability, and guest-impact considerations.

Preferred

Experience with ServiceNow Customer Service Management.
Experience testing contact center, case management, customer service, or other guest-facing capabilities.
Experience with automated UI and API testing tools such as Selenium, Appium, ReadyAPI, or Postman.
Experience testing complex integrations between ServiceNow and enterprise systems.
Experience supporting production releases and post-release validation.
Experience testing AI-enabled products, conversational experiences, intelligent automation, or Voice capabilities.
Familiarity with approaches for evaluating AI output quality, accuracy, consistency, and usability.
ServiceNow certifications or relevant quality assurance certifications.

What Will Make You Successful In This Role

A strong quality mindset that goes beyond confirming whether requirements were technically met.
The judgment to focus testing effort on the areas of greatest business, operational, and guest risk.
Curiosity about how emerging AI and Voice capabilities should be tested and monitored.
Confidence raising quality concerns constructively, even when delivery timelines are under pressure.
The ability to work through ambiguity and establish a practical testing approach for new or evolving capabilities.
A commitment to understanding how agents and guests will actually experience the solutions being delivered.
A collaborative approach that helps the full pod take ownership of quality rather than treating QA as the final gate before release.

The Benefits Of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy. 

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

About

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].

Apply About employer

More about this job

Responsibilities

Lead quality planning and execution for ServiceNow capabilities, including functional, integration, and automated testing. Partner with cross-functional teams to identify risks, define test strategies, and ensure high-quality delivery from discovery through production.

Requirements

Requires post-secondary education in IT or a related field and significant experience in software quality assurance. Must have hands-on experience with the ServiceNow platform, test automation frameworks, and API testing.

Skills

ServiceNow
Quality Assurance
Test Automation
API Testing
Agile
Software Testing
Regression Testing
Integration Testing
Functional Testing
Risk Assessment
Defect Management
AI Testing
Voice Capabilities
Test Strategy
Mentorship
Analytical Skills

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Quality Assurance
Automation
API
Postman
ReadyAPI
Agile
Customer Service Management
Regression Testing
Integration Testing
AI
Voice Capabilities
Test Framework
Software Engineering
Information Technology
Risk Management
Defect Tracking
User Acceptance Testing
Contact Center
Case Management
Selenium
Appium
Quality Engineering
Release Planning
Production Validation

Report this job