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Added 11 mins ago
Senior Software Developer – CRM / Dynamics 365 & Power BI
Joblinxsapp
Toronto, ON
Full-time
Justice Technology Services is seeking a Senior Software Developer – CRM to support the Office of the Public Guardian and Trustee (OPGT) Modernization Program.
Added 11 mins ago
Senior Business Systems & Software Engineer
Piper Companies
ON · Durham, ON
Full-time
Keywords: Senior Business Systems Engineer, Business Systems Analyst, Software Engineer, Full Stack Developer, Full Stack Engineer, Systems Engineer, Enterprise Applications, Business…
Added 13 mins ago
Analyst/Senior Analyst, Customer Operations
Clarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
As an Analyst/Senior Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to…
Added 25 mins ago
Senior Guidewire Business Systems Analyst - PolicyCenter Cloud
CGI
Toronto, ON
Contract
CGI is seeking an experienced Senior Guidewire Business Systems Analyst with deep expertise in Guidewire PolicyCenter Cloud to join our team in Toronto.
Added 26 mins ago
Senior Manager, Public Relations (13 month fixed term contract)
Lightspeed Commerce
Montreal, QC
Contract
We’re looking for a Senior Manager, Public Relations (13 month fixed term contract) within Lightspeed's Global Communications team, based in Montreal. Reporting to the Director of Public…
Added 26 mins ago
Business Analyst 3
Teranet Manitoba
Winnipeg, MB
Full-time
As an advanced-level Business Analyst and key member of the product management team, the Business Analyst 3 (BA3) reports to the Senior Product Manager, Statutory Products and provides…
Added 26 mins ago
AI Adoption & Enablement Analyst
WSP in Canada
Montreal, QC
Full-time
The AI Adoption & Enablement Analyst ensures support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact…
Added 26 mins ago
Consultant Incubator (COIN) Analyst - Canada
Cognizant
Toronto, ON
Full-time
As a COIN Analyst, you will make an impact by delivering immediate value to clients, helping assess their business and technology challenges and delivering innovative solutions as part of a…
Added 26 mins ago
Revenue Operations Analyst
AppHelp by AppDirect
Canada
Full-time
PartnerStack is the leading partner ecosystem platform for B2B SaaS - purpose-built to help software companies find, activate, and scale partnerships as a primary growth channel. Through a…
Added 26 mins ago
Senior Data Analyst
Teranet Inc.
Toronto, ON
$106,040 to $114,400 CAD / year
Full-time
We are seeking a Senior Data Analyst to join our Commercial Solutions Product Management team, where data and analytics play a key role in shaping product strategy and client solutions.…
Added 41 mins ago
Analyst/Senior Analyst, Customer Operations
OnClarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
As an Analyst/Senior Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to…
Added 58 mins ago
Senior Database Developer, Oracle
Scotiabank
Toronto, ON
The Senior Database Developer is a key position in the Financial Crimes Technology team, responsible for supporting and delivering system solutions. The successful candidate will work…
Added 1 hour ago
Analyst / Sr Analyst, Account Services
OnClarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
As a Customer Service Representative (Analyst/Senior Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll…
Added 1 hour ago
Senior Data Analyst
Raise
Toronto, ON
Full-time
We at Raise are hiring a Senior Data Analyst for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re…
Added 1 hour ago
Senior Analyst, Sales & Trading
OnClarity
Vancouver, BC
$110,000 to $190,000 CAD / year
Full-time
As a Senior Analyst in Sales & Trading, you will be a key member of Clarity’s front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In…
Added 1 hour ago
Senior QA Analyst
WestJet
Calgary, AB
Full-time
…Architects, business testers, and contact center stakeholders, the Senior QA Analyst will develop and execute quality strategies that reflect both technical requirements and the real-world…
Added 1 hour ago
Manager, Business Automation
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
…SLGI business functions. It sets direction for the Automation Analyst, translates business needs into build-ready requirements, contributes senior technical expertise, and ensures solutions…
Added 1 hour ago
Applications Development Sr Programmer Analyst- AVP -Mississauga
Citi
Mississauga, ON
Full-time
The Applications Development Senior Programmer Analyst is a pivotal technical professional who sits at the intersection of engineering excellence and enterprise impact - a builder,…
Added 1 hour ago
Senior Analyst, Data Platform DevOps
AIMCo
AB · Calgary, AB · Edmonton
Full-time
At AIMCo, data and technology are fundamental to delivering investment excellence. As a Senior Analyst, Data Platform DevOps, you will help build, operate, and evolve AIMCo's Modern Data…
Added 2 hours ago
Senior BSA / Data Migration Specialist
Capgemini
Toronto, ON
We are seeking an experienced Senior Business Systems Analyst / Data Migration Specialist to support data transformation or migration between Salesforce and surrounding eco system including…
Added 2 hours ago
Senior Application Support Analyst
Insight Global
Toronto, ON
$40 to $60 CAD / hour
Contract
Insight Global is looking for a Senior Application Support Analyst to join a leading wealth management technology team supporting critical enterprise applications. This role is ideal for…
Added 2 hours ago
Information Technology Business Analyst
Hays
Toronto, ON
Contract
Role: Senior Business Analyst – Identity & Access Management (IAM) / MFA Enablement
Added 2 hours ago
Supply Chain Business Analyst
HOYA Vision Care
Mississauga, ON
Full-time
Working closely with the Senior Supply Chain Analyst and cross-functional business teams, this role combines operational supply chain knowledge with strong analytical and business analysis…
Added 2 hours ago
Group Annuity Administrator
LifeWorks
Toronto, ON
Full-time
As an analyst, you’ll play a critical role in administering group annuity plans and providing administration support. Here’s what you’ll do:
Added 3 hours ago
Data Analyst - Poker
Zynga
Toronto, ON
Zynga Poker is seeking a Principal Data Analyst to help drive decisions that impact millions of players worldwide. At Zynga, Principal is the next step above Senior; a great fit for…

WestJet

Senior QA Analyst

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

This role will lead quality activities across ServiceNow Customer Service Management, integrations, automation, and emerging AI and Voice capabilities. Working closely with Product Owners, Business Analysts, Developers, Architects, business testers, and contact center stakeholders, the Senior QA Analyst will develop and execute quality strategies that reflect both technical requirements and the real-world guest and agent experience.

This is not simply a test execution role. The successful candidate will help shape how quality is built into delivery from discovery through production, identify risks early, strengthen automation, and ensure the team has clear evidence to make informed release decisions.

Key Accountabilities

Lead quality planning and execution for ServiceNow capabilities delivered through the Guest & Contact Centre Experience pod.
Develop test strategies, plans, scenarios, cases, and traceability appropriate to the complexity and risk of each initiative.
Perform functional, integration, system, regression, and end-to-end testing across ServiceNow and connected systems.
Validate ServiceNow Customer Service Management workflows, case management capabilities, agent experiences, integrations, and automation.
Develop and maintain automated tests using ServiceNow Automated Test Framework and other appropriate testing tools.
Identify high-value automation opportunities that improve testing efficiency, repeatability, and release confidence.
Test APIs and integrations using tools such as Postman, ReadyAPI, or comparable technologies.
Assess quality requirements during discovery and refinement, ensuring acceptance criteria are testable and reflect intended business outcomes.
Partner with Product Owners, Business Analysts, Developers, and Architects to identify risks, dependencies, edge cases, and non-functional requirements early in delivery.
Coordinate testing activities across platform teams, product teams, vendors, business testers, and other delivery partners.
Support business validation and user acceptance testing by helping stakeholders understand test scope, expected outcomes, and identified risks.
Lead defect identification, documentation, prioritization, triage, retesting, and reporting.
Evaluate and communicate quality results, unresolved risks, and release readiness so stakeholders can make informed decisions.
Support release planning and production validation for guest-facing and contact center capabilities.
Help establish appropriate testing approaches for AI and Voice capabilities, including the quality, consistency, accuracy, and usability of generated or automated interactions.
Monitor production outcomes and use incidents, defects, stakeholder feedback, and operational observations to improve future testing.
Contribute to continuous improvement of quality practices, development processes, automation, documentation, and team standards.
Share knowledge and provide guidance or mentorship to other quality professionals and delivery team members.
Maintain current knowledge of ServiceNow capabilities, quality engineering practices, testing tools, and emerging AI and automation technologies.

Required

Experience and qualifications

Completed post-secondary education in information technology, computer science, software engineering, or related discipline, or equivalent practical experience.
Significant experience in software quality assurance, including experience operating in a senior or lead capacity.
Hands-on experience testing solutions delivered on the ServiceNow platform.
Experience developing and executing test strategies, plans, scenarios, cases, and regression suites.
Experience with ServiceNow Automated Test Framework.
Experience testing integrations and APIs.
Experience with functional, integration, system, regression, and end-to-end testing.
Experience managing defects through identification, prioritization, triage, resolution, and retesting.
Experience assessing quality needs, estimating effort, identifying delivery risks, and reporting testing outcomes.
Experience working within Agile product or software development teams.
Strong understanding of quality assurance practices and how to apply different testing approaches based on risk and delivery context.
Ability to translate business requirements and user outcomes into meaningful test coverage.
Strong analytical and problem-solving skills, with the ability to investigate complex issues across multiple systems.
Strong written and verbal communication skills, including the ability to explain quality risks and technical findings to both technical and non-technical stakeholders.
Demonstrated ability to collaborate effectively with Product Owners, Business Analysts, Developers, Architects, business stakeholders, and external delivery partners.
Ability to balance delivery timelines with quality, reliability, and guest-impact considerations.

Preferred

Experience with ServiceNow Customer Service Management.
Experience testing contact center, case management, customer service, or other guest-facing capabilities.
Experience with automated UI and API testing tools such as Selenium, Appium, ReadyAPI, or Postman.
Experience testing complex integrations between ServiceNow and enterprise systems.
Experience supporting production releases and post-release validation.
Experience testing AI-enabled products, conversational experiences, intelligent automation, or Voice capabilities.
Familiarity with approaches for evaluating AI output quality, accuracy, consistency, and usability.
ServiceNow certifications or relevant quality assurance certifications.

What Will Make You Successful In This Role

A strong quality mindset that goes beyond confirming whether requirements were technically met.
The judgment to focus testing effort on the areas of greatest business, operational, and guest risk.
Curiosity about how emerging AI and Voice capabilities should be tested and monitored.
Confidence raising quality concerns constructively, even when delivery timelines are under pressure.
The ability to work through ambiguity and establish a practical testing approach for new or evolving capabilities.
A commitment to understanding how agents and guests will actually experience the solutions being delivered.
A collaborative approach that helps the full pod take ownership of quality rather than treating QA as the final gate before release.

The Benefits Of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy. 

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

About

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].

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More about this job

Responsibilities

Lead quality planning and execution for ServiceNow capabilities, including functional, integration, and automated testing. Partner with cross-functional teams to identify risks, define test strategies, and ensure high-quality delivery from discovery through production.

Requirements

Requires post-secondary education in IT or a related field and significant experience in software quality assurance. Must have hands-on experience with the ServiceNow platform, test automation frameworks, and API testing.

Skills

ServiceNow
Quality Assurance
Test Automation
API Testing
Agile
Software Testing
Regression Testing
Integration Testing
Functional Testing
Risk Assessment
Defect Management
AI Testing
Voice Capabilities
Test Strategy
Mentorship
Analytical Skills

Benefits

Travel privileges
Savings programs
Benefit programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Quality Assurance
Automation
API
Postman
ReadyAPI
Agile
Customer Service Management
Regression Testing
Integration Testing
AI
Voice Capabilities
Test Framework
Software Engineering
Information Technology
Risk Management
Defect Tracking
User Acceptance Testing
Contact Center
Case Management
Selenium
Appium
Quality Engineering
Release Planning
Production Validation

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