Jobs in Canada

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Added 2 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Brossard, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 3 hours ago
TA
Sales Representative
The Acquisition Group
AB
- Full-time
Are you a goal-driven sales professional with a passion for helping people connect to innovative home services? Our client, a trusted and established TELUS vendor is currently hiring a…
Added 6 hours ago
U
Route Service Representative - UniFirst Canada
UniFirst
Fort McMurray, AB
- Full-time
At UniFirst Canada, we Always Deliver - for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong…
Added 7 hours ago
Future Store Manager
David's Bridal
Vaughan, ON · Cambridge, ON · MB · AB
…team, create a consistent environment of world class customer service, and exceed sales plan. You are adynamic, attentive, and inspiring leader who has mastered relationship building with…
Added 8 hours ago
HE
Outside Sales Representative
HighFire Energy Services
Redwater, AB
- Full-time
Role Description This full-time, on-site Outside Sales Representative role is based in Redwater, AB. The position is responsible for identifying and pursuing new business opportunities for…
Added 8 hours ago
Junk Removal Specialist
1-800-GOT-JUNK?
Calgary, AB
Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences.…
Added 8 hours ago
Customer Experience Leader
1-800-GOT-JUNK?
AB
Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences.…
Added 12 hours ago
VM
Outside Sales & Marketing Representative
Vantage Marketing Canada
Barrie, ON
- Full-time
Student Business Development Representative - Summer 2027
Added 14 hours ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Langley (City), BC · Langley, British Columbia
- $18.25 to $20.95 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 15 hours ago
I
Seasonal Customer Experience Representative
Indigo
Langley (District), BC · City of Langley, BC
- $18.25 to $20.95 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 15 hours ago
MK
Sales Supervisor
Michael Kors
Ottawa, ON · Kanata
- Part-time
…achieve results and a passion for customer engagement. As a Sales Supervisor, you will strive to achieve personal and store sales goals while prioritizing the customer experience through…
Added 15 hours ago
U
Représentant des ventes – Région d’Ottawa, ON et Gatineau, QC
USG
Montreal, QC
- Other
Sales Representative- Ottawa, ON and Gatineau, PQ region
Added 16 hours ago
PM
Entry Level Sales Representative
Premium Merchant Funding
Montreal, QC
- Contract
Experience in sales, customer service, or client-facing roles is helpful, but drive and grit matter more
Added 16 hours ago
PM
Business Development Representative
Premium Merchant Funding
Montreal, QC
- Full-time
Experience in sales, customer service, or client-facing roles is helpful, but drive
Added 16 hours ago
RP
Counter Sales Representative
Reliable Parts Ltd.
Mississauga, ON
- Full-time
As a Customer Service Representative, you play an essential role in providing excellent customer service and driving sales for our company. You are the first point of contact customers have…
Added 16 hours ago
CA
CUSTOMER SERVICE REPRESENTATIVE - FT
Cutter Aviation
Deer Valley, SK
- Full-time
Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter…
Added 17 hours ago
NB
Branch Manager
National Bank of Canada
Dolbeau-Mistassini, QC
- Full-time
Inspire and motivate the team by fostering a climate conducive to commitment and excellent service.
Added 18 hours ago
BH
Sales Representative - Edmonton/Northern AB
Bausch Health Companies Inc.
AB · Edmonton, AB
- Internship
Focuses on territory sales targets, new business development, and troubleshooting on problem or key markets.
Added 18 hours ago
IB
Customer Experience Representative
Indigo Books & Music
Ottawa, ON
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 19 hours ago
I
Customer Experience Representative
Indigo
Ottawa, ON
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 19 hours ago
Trade Representative Ottawa
Scotiabank
Ottawa, ON
…the Team Lead, Client Services and Trade Centre, as a Trade Representative, you will be responsible for the effective facilitation of trade instructions and responding to on-line, telephone…
Added 20 hours ago
CC
Sales Representative
Courtesy Chrysler Jeep Dodge Ram
Calgary, AB
- Full-time
Role Description This full-time, on-site Sales Representative role is based in Calgary, AB and focuses on guiding customers through the vehicle sales process from initial contact to final…
Added 22 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 22 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Added 22 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy

Westlake Pipe & Fittings

Associate Customer Service- Contract

Woodbridge, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 5-7 years of Inside Sales/Customer Service experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Summary: 

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments.  Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

Duties And Responsibilities

Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc.  Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
Participates with Customer Service Team to maintain call service standards
Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed.  Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.
Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner.  Also ensures product knowledge stays up to date on current and future products.
May coordinate truck delivers at certain locations with Traffic department. 
Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.
Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status
Participates in inventory counts as required.
Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.
Initiates outgoing calls to current and prospective customers to maximize weekly order file.  Reports competitive activities to Sales team and processes requests for samples.

Education And Certifications

5-7 years of Inside Sales/Customer Service experience.  Preferably in a manufacturing environment.
Post-secondary education in business management or equivalent field of study preferred.
JDE or other mainline ERP such as SAP.

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

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More about this job

Responsibilities

Processes and tracks customer orders in JDE, maintains accurate sales order and customer records, and handles inquiries about shipments, shortages, quality issues, and delivery schedules. Coordinates with sales and internal supply chain teams on order updates, pricing, returns, samples, and customer documentation while following SOX and departmental procedures.

Requirements

Requires 5–7 years of inside sales or customer service experience, preferably in manufacturing. Post-secondary education in business management or an equivalent field is preferred, along with experience using JDE or another major ERP system such as SAP.

Skills

Customer Service
Order Processing
Order Tracking
Customer Communication
JDE
ERP Systems
Sales Order Management
SOX Compliance
Supply Chain Coordination
Shipment Tracing
Pricing Management
Returns Processing
Inventory Counting
Product Knowledge
Inside Sales

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Order Processing
Order Tracking
JDE
SAP
ERP
SOX Compliance
Manufacturing
Sales Orders
Back Orders
Shipment Tracing
Supply Chain
Pricing
Returns Processing
Invoice Adjustments
Inventory Counts
Customer Files
Vendor Control
Sample Requests
Delivery Schedules
Reason Codes

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