Jobs in Canada

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Added 8 mins ago
FT
Tire Technician, Swift Current
Fountain Tire
Swift Current, SK
- Full-time
…repair shop, is looking for a responsible, safe, and dedicated associate to join our team as an Automotive Tire…
Added 23 mins ago
EI
Territory Representative, Hospitality Sales & Service
Ecolab Inc.
Corner Brook, NL
- Full-time
Added 23 mins ago
PC
Clinical Research Associate II
PSI CRO
Quebec, QC
- $98,000 to $120,000 CAD / year
- Full-time
As a Clinical Research Associate II at PSI you will enjoy a variety of monitoring tasks and work on clinical studies in different therapeutic indications, maintaining the highest quality…
Added 23 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Conestoga Mall
Groupe Dynamite, Inc Garage
Waterloo, ON
- Part-time
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 23 mins ago
GD
DYNAMITE - Seasonal Sales Associate - New Sudbury Centre
Groupe Dynamite, Inc Garage
Sudbury, ON
- Part-time
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 23 mins ago
GD
COMBO - Seasonal Sales Associate - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 23 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 23 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Selkirk, MB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 38 mins ago
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Mid-Sr Level Litigation Associate (Cyber Liability)
DWF (Canada)
Toronto, ON
- Full-time
Supervise, mentor and support junior lawyers while modelling and reinforcing DWF’s respectful, collaborative firm culture
Added 39 mins ago
W
(CAN) Leader de nuit
Walmart
Thetford Mines, QC
- Full-time
…a fast‑paced retail environment. In this role, you lead and support the overnight team by living Walmart’s values and ensuring shelves are stocked, displays are set, and the store is…
Added 39 mins ago
W
(CAN) Associé de nuit
Walmart
Thetford Mines, QC
- Full-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 39 mins ago
TH
Millworks Sales Associate Full - Time - 7050 Spruce Grove
The Home Depot
Spruce Grove, AB
- Full-time
Sales Specialists support three primary store priorities: Customers First, In Stock, and Store Appearance. Sales Specialists support Customers First by providing fast, thorough, and…
Added 39 mins ago
R
Lead Automation Engineer
RBC
Toronto, ON
- Full-time
Lead complex debugging, production support, and architectural reviews
Added 53 mins ago
TB
Senior Retail Sales Associate
Tailored Brands
Nanaimo, BC
- Full-time
Added 53 mins ago
Retail Sales Associate Part Time
Tailored Brands
Nanaimo, BC
Added 53 mins ago
Retail Sales Associate Part Time
Tailored Brands
Markham, ON
Added 53 mins ago
Retail Sales Associate Part Time
Tailored Brands
Halifax, NS
Added 53 mins ago
Retail Sales Associate Part Time
Tailored Brands
Kingston, ON
Added 53 mins ago
Retail Sales Associate Part Time
Tailored Brands
Mississauga, ON
Added 53 mins ago
C
Bilingual Sales Associate, Apartments.com - Montréal, Québec
CoStar
Montreal, QC
- Full-time
As an Apartments.com Sales Associate, you will be part of a dynamic team that operates as a strategic digital marketing partner to the Multifamily industry. Through engaging sales…
Added 1 hour ago
GT
Cashier (Part-Time)
Golf Town
Oakville, ON
- Part-time
Added 1 hour ago
T
Keyholder
Torrid
Calgary, AB
- Part-time
As a Keyholder, you'll be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an…
Added 1 hour ago
SL
Sales Associate (Part-Time)
Sporting Life
Calgary, AB
- Part-time
Flexible schedules to support your training, race days, or weekend adventures.
Added 1 hour ago
GT
Department Sales Manager, Clubs
Golf Town
Calgary, AB
- Full-time
Ensure proper staffing levels through scheduling, payroll support, and real-time floor coverage.
Added 1 hour ago
SL
E-Commerce Shipping Associate (Seasonal, Part-Time)
Sporting Life
Calgary, AB
- Part-time
Flexible schedules to support your training, race days, or weekend adventures.

Westlake Pipe & Fittings

Associate Customer Service- Contract

Woodbridge, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 5-7 years of Inside Sales/Customer Service experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Summary: 

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments.  Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

Duties And Responsibilities

Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc.  Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
Participates with Customer Service Team to maintain call service standards
Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed.  Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.
Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner.  Also ensures product knowledge stays up to date on current and future products.
May coordinate truck delivers at certain locations with Traffic department. 
Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.
Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status
Participates in inventory counts as required.
Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.
Initiates outgoing calls to current and prospective customers to maximize weekly order file.  Reports competitive activities to Sales team and processes requests for samples.

Education And Certifications

5-7 years of Inside Sales/Customer Service experience.  Preferably in a manufacturing environment.
Post-secondary education in business management or equivalent field of study preferred.
JDE or other mainline ERP such as SAP.

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

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More about this job

Responsibilities

Processes and tracks customer orders in JDE, maintains accurate sales order and customer records, and handles inquiries about shipments, shortages, quality issues, and delivery schedules. Coordinates with sales and internal supply chain teams on order updates, pricing, returns, samples, and customer documentation while following SOX and departmental procedures.

Requirements

Requires 5–7 years of inside sales or customer service experience, preferably in manufacturing. Post-secondary education in business management or an equivalent field is preferred, along with experience using JDE or another major ERP system such as SAP.

Skills

Customer Service
Order Processing
Order Tracking
Customer Communication
JDE
ERP Systems
Sales Order Management
SOX Compliance
Supply Chain Coordination
Shipment Tracing
Pricing Management
Returns Processing
Inventory Counting
Product Knowledge
Inside Sales

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Order Processing
Order Tracking
JDE
SAP
ERP
SOX Compliance
Manufacturing
Sales Orders
Back Orders
Shipment Tracing
Supply Chain
Pricing
Returns Processing
Invoice Adjustments
Inventory Counts
Customer Files
Vendor Control
Sample Requests
Delivery Schedules
Reason Codes

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