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Added 14 mins ago
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We are seeking a confident, ambitious, and client-focused Client Services & Sales Consultant to join our team in Mississauga, Canada. The primary focus of this role is to manage Canadian…

Westlake Pipe & Fittings

Customer Service Representative

Woodbridge, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: 5-7 years of Inside Sales/Customer Service experience.
Posting language: English
Posted: Oct 30, 2026

Original job description

We build communities, let us build your career

Why choose Westlake Pipe & Fittings?

Benefits Day 1!
Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage.
Quarterly Bonus Programs
Annual Incentive bonus
Fitness Reimbursement Program: The Company will reimburse up to 50%.
Tuition Reimbursement Program
Employee Assistance Program
Vacation
Scholarship Program
Training & Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions)
Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.

Position Summary: 

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments.  Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

Duties And Responsibilities

Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc.  Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
Participates with Customer Service Team to maintain call service standards
Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed.  Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.
Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner.  Also ensures product knowledge stays up to date on current and future products.
May coordinate truck delivers at certain locations with Traffic department. 
Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.
Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status
Participates in inventory counts as required.
Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.
Initiates outgoing calls to current and prospective customers to maximize weekly order file.  Reports competitive activities to Sales team and processes requests for samples.

Education And Certifications

5-7 years of Inside Sales/Customer Service experience.  Preferably in a manufacturing environment.
Post-secondary education in business management or equivalent field of study preferred.
JDE or other mainline ERP such as SAP.

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

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More about this job

Responsibilities

Process and track customer orders, maintain accurate sales order and pricing records, and communicate shipment schedules, delays, and other order updates. Handle customer inquiries, returns, documentation, and coordination with sales and internal supply chain teams while following SOX and departmental procedures.

Requirements

Requires 5–7 years of inside sales or customer service experience, preferably in a manufacturing environment. Post-secondary education in business management or an equivalent field is preferred, along with experience using JDE or another major ERP system such as SAP.

Skills

Customer Service
Inside Sales
Order Processing
Order Tracking
Customer Communication
ERP Systems
JDE
SAP
Sales Order Management
Pricing Administration
Shipment Coordination
Supply Chain Coordination
SOX Compliance
Returns Processing
Inventory Counting
Product Knowledge

Benefits

Retirement Savings Plan With Company Matching
Quarterly Bonus Programs
Annual Incentive Bonus
Fitness Reimbursement
Tuition Reimbursement
Employee Assistance Program
Vacation Scholarship Program
Training And Development
Community Volunteer And Charitable Support

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Manufacturing
Order Processing
Order Tracking
JDE
SAP
ERP
SOX Compliance
Sales Orders
Back Orders
Pricing Data
Shipment Tracing
Delivery Schedules
Supply Chain
Customer Inquiries
Returns Processing
Invoice Adjustments
Inventory Counts
Product Samples
Vendor Control
Customer Files
Reason Codes
Sales Coordination
Product Knowledge

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