Customer Service Representative - CONTRACT 6 months
- Ottawa, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Summary
The function of this contract position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.
Duties And Responsibilities
May include, but are not limited to, the following:
The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to outside elements and may require usage of stairs and elevators.
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.
The function of this contract position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.
Duties And Responsibilities
May include, but are not limited to, the following:
- Process customer orders, including custom orders, and price them accurately
- Process financial transactions according to credit procedures
- Answer telephones and process/distribute incoming email
- Use the POS & JDE systems to process quotes, orders and invoices
- Prepare quotes and follow up accordingly
- Provide overall support and after sales service to customers
- Other customer/administrative/warehouse duties as required
- High School Diploma
- Knowledge/experience in building supplies
- Ability to comprehend and follow branch business procedures
- Ability to work well as a team and independently
- Ability to identify and solve problems when required
- Strong computer skills
- *MUST HAVE* impeccable communication skills, both spoken and written.
- Ability to work in a fast-paced, self-directed environment
- Positive attitude along with a strong desire to learn and adapt to change
- Experience working at a customer service desk/counter
The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to outside elements and may require usage of stairs and elevators.
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.
More about this job
Responsibilities
Process and accurately price customer orders, quotes, invoices, and financial transactions using POS and JDE systems, while providing customer and after-sales support. Maintain office organization and inventory flow, manage existing accounts, and prospect for new customers to sell building products.
Requirements
A high school diploma and experience or knowledge in building supplies are required, along with experience at a customer service desk or counter. Candidates should have strong computer and communication skills, follow business procedures, work independently and as part of a team, solve problems, and adapt in a fast-paced environment.
Skills
- Customer Service
- Order Processing
- Custom Order Processing
- Pricing
- Financial Transactions
- Credit Procedures
- Telephone and Email Support
- POS Systems
- JDE Systems
- Quote Preparation and Follow-Up
- After-Sales Support
- Inventory Control
- Account Management
- Sales and Prospecting
- Written and Verbal Communication
- Problem-Solving
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Administrative
- Logistics
Keywords
- Customer Service
- Building Supplies
- Building Products
- Order Processing
- Custom Orders
- Pricing
- Financial Transactions
- Credit Procedures
- POS
- JDE
- Quotes
- Invoices
- Email Support
- After-Sales Service
- Inventory Control
- Account Management
- Sales
- Customer Prospecting
- Office Administration
- Warehouse Duties
- Teamwork
- Problem-Solving
- Written Communication
- Verbal Communication