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Added 20 mins ago
Inside Sales Representative - Power
Vertiv
Mississauga, ON
VThis position will contribute to overall Power sales for Vertiv in the Greater Toronto and Southwest Ontario market. The Inside Sales Representative is responsible for supporting the sales…
Added 20 mins ago
P
Sales Specialist
Pakfactory
ON · Markham, Ontario
- Full-time
1–3 years in B2B sales, inside sales, business development or a customer-facing role.
Added 20 mins ago
WG
Outside Sales Representative – Lower Mainland, BC
Wagonmaster Group
Richmond, BC
- Full-time
Candidates whose experience is primarily retail sales, inside sales, customer service or administrative support will not meet the outside B2B sales requirement.
Added 20 mins ago
GE
Inside Sales / Counter Sales Welland
Gerrie Electric Wholesale Ltd.
Welland, ON
- Full-time
The Inside Sales Specialist serves as the direct link between Gerrie Electric and its customers, providing exceptional service, timely support, and tailored solutions that strengthen…
Added 35 mins ago
FG
Service Manager - FFUN Motorsports Saskatoon
FFUN Group
Saskatoon, SK
- Full-time
Collaborate with Sales, Parts, and Leadership to maximize total dealership performance
Added 35 mins ago
RA
Lot Operations & Vehicle Prep Specialist
RM Auto Group
Saskatoon, SK
- Full-time
We pride ourselves on promoting from within - this role is a direct pipeline into our high-paying Service, Parts, and Sales departments. To give you the best environment to succeed, you…
Added 35 mins ago
U
Customer Service Representative - UniFirst Canada
UniFirst
Mississauga, ON
- Full-time
§ Provide inside support to sales representatives
Added 35 mins ago
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Clerk/Cashier
Co-op
Air Ronge, SK
- Part-time
…strong collaborations with local organizations, and annual sales of $700 million, we continue to help build, fuel, feed, and grow our communities together. Our goal is to work together and…
Added 35 mins ago
SB
Trade Marketing Manager
Sleeman Breweries Ltd.
Delta, BC
- $90,100 to $112,600 CAD / year
- Full-time
…marketing plans across brands in the market, partnering with Sales and National Brand Managers to support strong execution, brand performance, and continuous…
Added 50 mins ago
BC
Inside Sales Representative
Bunzl Canada
Calgary, AB
- Full-time
We are seeking a dynamic and results-driven Inside Sales Representative to drive revenue and margin growth by expanding share-of-wallet within existing accounts and identifying…
Added 50 mins ago
TM
Buyer
thyssenkrupp Materials NA
Montreal, QC · St. Laurent - Bois Franc
- Full-time
Establish supplier relationships with both inside and outside sales contacts.
Added 50 mins ago
O
Senior Product Manager, Okta Customer Identity
Okta
Toronto, ON
- $146,000 to $200,000 CAD / year
- Full-time
We're hiring a Senior Product Manager to grow OCI's footprint inside our existing enterprise base and to incubate the next generation of platform capabilities. This is a builder's role.…
Added 50 mins ago
R
Senior Finance Manager
ResQ
Toronto, ON
- Full-time
ResQ is reinventing how commercial repair and maintenance works 🛠️. We take care of everything that breaks inside a commercial location, from HVAC and refrigeration to plumbing, electrical…
Added 50 mins ago
M
Digital Media Sales Representative
Multiview
Markham, ON
- Full-time
Digital Media Sales Representative Position Details:
Added 1 hour ago
R
Planning Manager
Rennaï
Toronto, ON · Mont-Royal, QC
- Full-time
…soul, providing everything you need to feel in top shape, both inside and…
Added 1 hour ago
Warehouse Associate - 3-Month Contract
Hollywood Bowl Group
Oakville, ON
Support inside sales activities by providing pricing, product availability, and inventory information.
Added 1 hour ago
GF
Customer Service Representative (Motivator) - Ottawa Lansdowne Park
GoodLife Fitness
Ottawa, ON
- Part-time
Interpersonal Savvy: Relates well to all kinds of people ‘up, down, sideways’, inside and outside of the organization. Builds appropriate rapport. Builds constructive and effective…
Added 1 hour ago
C
Mobile Financial Services Representative
CIBC
Surrey, BC
- Full-time
…understand their needs and identify opportunities. You’ll complete sales of Chequing and Savings accounts, and provide high-level information on other products (e.g., mortgages, Investor’s…
Added 1 hour ago
W
Direct Sales Manager
WithBureau
Toronto, ON
- Full-time
We’re first and foremost a sales-driven organization, powered by technology and design, with a big ambition: to shape how people do their best work. Through our best-in-class modular…
Added 1 hour ago
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Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
Engineering/inside sales tasks – parts orders, accounting, selections, designs
Added 1 hour ago
BE
Rental Coordinator
Battlefield Equipment Rentals
Saint John, NB · St-John, NB
- Full-time
Curious about this role or other opportunities at Battlefield Equipment Rentals? Explore our Inside the Crew Videos to see what it’s really like to be part of the Battlefield team.…
Added 1 hour ago
Director, Product Marketing - Scotia Global Asset Management
Scotiabank
Toronto, ON
…product commercialization, integrated marketing campaigns, sales enablement, and advisor…
Added 1 hour ago
PC
Project Coordinator, Renewables
PRI Consultants
Calgary, AB
- Full-time
Inside sales or quoting experience in a technical services business.
Added 1 hour ago
PC
Project Coordinator, Renewables
PRI Consultants
Toronto, ON
- Full-time
Inside sales or quoting experience in a technical services business.
Added 2 hours ago
W
Associate Customer Service- Contract
Westlake
Woodbridge, ON
- Full-time
5-7 years of Inside Sales/Customer Service experience. Preferably in a manufacturing environment.

Westlake

Associate Customer Service- Contract

Woodbridge, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5-7 years of Inside Sales/Customer Service experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

Position Summary:

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

Duties and Responsibilities:

Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc.  Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.

Participates with Customer Service Team to maintain call service standards

Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed.  Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.

Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner.  Also ensures product knowledge stays up to date on current and future products.

May coordinate truck delivers at certain locations with Traffic department.

Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.

Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status

Participates in inventory counts as required.

Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.

Initiates outgoing calls to current and prospective customers to maximize weekly order file.  Reports competitive activities to Sales team and processes requests for samples.

Education and Certifications:

5-7 years of Inside Sales/Customer Service experience.  Preferably in a manufacturing environment.

Post-secondary education in business management or equivalent field of study preferred.

JDE or other mainline ERP such as SAP.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.

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More about this job

Responsibilities

Processes and tracks customer orders, maintains accurate sales order and customer records, and communicates shipment schedules and order updates. Handles customer inquiries, returns, pricing and invoice adjustments, and coordinates with sales and internal supply chain teams while following SOX and departmental procedures.

Requirements

Requires 5–7 years of inside sales or customer service experience, preferably in manufacturing. Post-secondary education in business management or an equivalent field is preferred, along with experience using JDE or another major ERP system such as SAP.

Skills

Order Processing
Customer Service
Order Tracking
ERP Systems
JDE
SAP
Sales Order Management
Shipment Coordination
Customer Communication
SOX Compliance
Pricing Administration
Returns Processing
Inventory Counting
Product Knowledge
Inside Sales

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Order Processing
Order Tracking
JDE
SAP
ERP
Sales Orders
Back Orders
Shipment Schedules
Supply Chain
SOX Compliance
Customer Files
Pricing Data
Payment Terms
Delivery Terms
Returns Processing
Invoice Adjustments
Reason Codes
Inventory Counts
Product Samples
Manufacturing

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