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Added 33 mins ago
GF
Customer Service Representative (Motivator) - Kingston
GoodLife Fitness
Kingston, ON
- Part-time
Previous customer service and sales experience an asset
Added 33 mins ago
F
Inside Sales Representative
Framewerx
AB · Edmonton, AB
- Full-time
The Inside Sales Representative – Top of Funnel Prospector is responsible for outbound prospecting, initiating first contact with cold leads, and maintaining light engagement with a curated…
Added 33 mins ago
TH
Merchandising Associate - Part Time (RIchmond Hill North)
The Home Depot Canada
Richmond Hill, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 33 mins ago
TH
Merchandising Associate Part Time (BRADFORD)
The Home Depot Canada
Bradford, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 48 mins ago
TH
Merchandising Associate Part Time (BRADFORD)
The Home Depot
Canada
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 48 mins ago
TH
Merchandising Associate - Part Time (RIchmond Hill North)
The Home Depot
Richmond Hill, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 1 hour ago
LI
Inside Sales Representative
LOOP Industrial Equipment Ltd.
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
Role Description The Inside Sales Representative is a full-time, on-site role based in the Greater Hamilton (Burlington) Metropolitan Area. This role focuses on managing inbound and…
Added 1 hour ago
TG
Business Development Manager
The Gti Group
Montreal, QC · Lachine, Quebec
- Full-time
The discipline, hustle, and accountability you developed in sports, military service, or high-pressure B2B sales are exactly what drives success at GTI. You're a fit if:
Added 1 hour ago
FG
Inside Sales (Heavy Duty Parts)
Fort Garry Industries LTD.
Edmonton, AB
- Full-time
Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales and service provider.
Added 2 hours ago
AA
Sales Pro (Parts Advisor)
Advance Auto Parts
Kingston, ON
- $17.95 to $21.55 CAD / hour
- Full-time
Achieve personal / store sales goals and service objectives
Added 6 hours ago
GB
Inside Sales Support
Gentek Building Products - Canada
Sudbury, ON
- Full-time
As a Branch Inside Sales Support Representative, you are an essential part of the Gentek team. You will make sure our customers get the products and/or information they need and get them on…
Added 6 hours ago
GB
Inside Sales/Warehouse Support
Gentek Building Products - Canada
Sudbury, ON
- $24 to $27 CAD / hour
- Full-time
As a Branch Inside Sales Support /Warehouseperson Representative, you are an essential part of the Gentek team. You will make sure our customers get the products and/or information they…
Added 6 hours ago
GB
Inside Sales Representative
Gentek Building Products - Canada
Kitchener, ON
- $26 to $29 CAD / hour
- Full-time
As a Branch Inside Sales Support Representative, you are an essential part of the Gentek team. You will make sure our customers get the products and/or information they need and get them on…
Added 12 hours ago
BB
AV Estimator lI
Bosch Building Technologies North America
Toronto, ON
- Full-time
The Audiovisual (AV) Estimator is responsible for preparing accurate and competitive proposals in response to Requests for Proposal (RFPs), Requests for Quotation (RFQs), and other bid…
Added 12 hours ago
TH
Associé(ée) à la mise en marché (temps partiel)
The Home Depot Canada
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 16 hours ago
IW
Senior Manager, Business Development
IG Wealth Management
MB · Manitoba, Canada
- Full-time
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and…
Added 16 hours ago
IW
Senior Manager, Business Development
IG Wealth Management
BC · British Columbia, Canada
- Full-time
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and…
Added 16 hours ago
AI
Customer Sales & Service Representative
Applied Industrial Technologies - Canada
Cranbrook, BC
- Full-time
Applied Industrial Technologies is currently seeking and has an immediate opening for a qualified and motivated individual to fill the position of Customer Service Representative at our…
Added 16 hours ago
IW
Senior Manager, Business Development
IG Wealth Management
AB · Alberta, Canada
- Full-time
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and…
Added 16 hours ago
MP
Inside Sales Representative
Metal Processing Group, an Affiliate of The Heico Companies
L'Orignal, ON
- Full-time
Receives all wire rod orders, trade and affiliate sales, has credit checked, analyses, reviews and obtains production approval, schedules for production, follows up on processing and…
Added 17 hours ago
WP
Associate Customer Service- Contract
Westlake Pipe & Fittings
Woodbridge, ON
- Full-time
Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason…
Added 17 hours ago
AT
Inside Sales Representative
Armour Transportation Systems
Dartmouth, NS
- Full-time
Position Overview: The Inside Sales Representative supports business growth within our transportation and logistics team by maintaining customer relationships and identifying new sales…
Added 17 hours ago
AT
Inside Sales Representative
Armour Transportation Systems
Moncton, NB
- Full-time
Position Overview: The Inside Sales Representative supports business growth within our transportation and logistics team by maintaining customer relationships and identifying new sales…
Added 17 hours ago
TH
Associé(ée) à la mise en marché (temps partiel)
The Home Depot
Burnaby, BC
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 18 hours ago
AA
store driver
Advance Auto Parts
Levis, QC
- Full-time
Sales aptitude and customer service orientation

Westlake

Associate Customer Service- Contract

Woodbridge, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5-7 years of Inside Sales/Customer Service experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

Position Summary:

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

Duties and Responsibilities:

Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc.  Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.

Participates with Customer Service Team to maintain call service standards

Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed.  Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.

Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner.  Also ensures product knowledge stays up to date on current and future products.

May coordinate truck delivers at certain locations with Traffic department.

Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.

Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status

Participates in inventory counts as required.

Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.

Initiates outgoing calls to current and prospective customers to maximize weekly order file.  Reports competitive activities to Sales team and processes requests for samples.

Education and Certifications:

5-7 years of Inside Sales/Customer Service experience.  Preferably in a manufacturing environment.

Post-secondary education in business management or equivalent field of study preferred.

JDE or other mainline ERP such as SAP.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.

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More about this job

Responsibilities

Processes and tracks customer orders, maintains accurate sales order and customer records, and communicates shipment schedules and order updates. Handles customer inquiries, returns, pricing and invoice adjustments, and coordinates with sales and internal supply chain teams while following SOX and departmental procedures.

Requirements

Requires 5–7 years of inside sales or customer service experience, preferably in manufacturing. Post-secondary education in business management or an equivalent field is preferred, along with experience using JDE or another major ERP system such as SAP.

Skills

Order Processing
Customer Service
Order Tracking
ERP Systems
JDE
SAP
Sales Order Management
Shipment Coordination
Customer Communication
SOX Compliance
Pricing Administration
Returns Processing
Inventory Counting
Product Knowledge
Inside Sales

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Order Processing
Order Tracking
JDE
SAP
ERP
Sales Orders
Back Orders
Shipment Schedules
Supply Chain
SOX Compliance
Customer Files
Pricing Data
Payment Terms
Delivery Terms
Returns Processing
Invoice Adjustments
Reason Codes
Inventory Counts
Product Samples
Manufacturing

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