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Added 10 mins ago
H
Functional Specialist , SAP - MM & SCS
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
The individual will be expected to act as Project Manager on projects/initiatives related to SAP or relevant applications through their entire lifecycle, including estimating resource…
Added 10 mins ago
IF
Manager, IT Service Delivery – Group Savings and Retirement
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…clients feel confident and secure about their future? As a Manager, IT Service Delivery – Group Savings and Retirement, you will play a key role in advancing the technology solutions that…
Added 24 mins ago
2I
Senior Project Manager
2iSolutions Inc.
Toronto, ON
- Contract
Our Toronto-based client is hiring a Senior Project Manager for a 10-month onsite contract, leading complex audio-visual, videoconferencing, and I&IT implementation projects.
Added 24 mins ago
CN
Director of Facilities & Maintenance
Canadian Niagara Hotels
Niagara Falls, ON
- Full-time
This position reports directly to the General Manager with a dotted line to our Chief Operating Officer, offering direct visibility and influence with CNH’s senior leadership and ownership.
Added 24 mins ago
UO
Microsoft Platform Analyst
University of Manitoba
Winnipeg, MB
- $60,205.6 to $86,850.4 CAD / year
- Full-time
Added 25 mins ago
Senior Auditor
Independent Electricity System Operator
Canada
…drive improvements that make a real impact. Reporting to the Manager Internal Audit, you'll partner with teams throughout the organization to execute internal audits that strengthen risk…
Added 25 mins ago
A
Supply Chain Manager
Amico
Toronto, ON · North York, ON
- Full-time
The Supply Chain Manager will support the Elevated Guideways and Stations Contract (“EGS”) of The Ontario Line ("OL"). The Primary Construction Team for this project consists of ACCIONA…
Added 54 mins ago
HT
Project Manager
Hirematic Talent Solutions
Toronto, ON
- $65 to $70 CAD / hour
- Full-time
We are seeking an experienced Senior Project Manager / Project Leader to lead complex Audio-Visual (AV), Videoconferencing, Telecommunications, and Information Technology (I&IT) projects.
Added 54 mins ago
OG
Information Technology Project Manager
Optimal Growth Technologies
Ottawa, ON
- Contract
The Project Manager is responsible for planning, executing, and delivering medium to large-scale IT projects within scope, budget, and timelines. The role requires a seasoned professional…
Added 55 mins ago
YU
Facilities Assistant
Yorkville University
Toronto, ON
- Full-time
…decide what you can resolve, and know when to escalate to the Manager, Facilities, building operations, IT, security, or a vendor. In a student-facing environment, you will bring a steady,…
Added 1 hour ago
UH
Incident Coordinator
University Health Network
Toronto, ON
- Contract
Experience working with a managed service vendor an asset.
Added 1 hour ago
TI
Senior Project Manager
Teckhorizon Inc
Toronto, ON
- Contract
Our Client is seeking an experienced Senior Project Manager / Leader to oversee complex Audio-Visual (AV), Videoconferencing, Telecommunications, and IT Infrastructure projects within the…
Added 1 hour ago
Systems Analyst
F12.net
Victoria, BC
The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst,…
Added 1 hour ago
P
Digital Assurance & Transparency Manager
PwC
Calgary, AB
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 1 hour ago
P
Digital Assurance & Transparency Manager
PwC
Vancouver, BC
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 2 hours ago
TC
Program Manager
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Provide leadership across business, technology, risk, architecture, and vendor teams.
Added 2 hours ago
PC
Digital Assurance & Transparency Manager
PwC Canada
Vancouver, BC
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 2 hours ago
U
SRM Specialist
UNFI
Concord, ON
- $42,000 to $61,800 USD / year
- Full-time
This position follows a hybrid schedule. The acceptable split between onsite and remote work is determined by the manager. Hybrid associates may choose to work from the office on a more…
Added 2 hours ago
TC
Program Manager
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
Provide leadership across business, technology, risk, architecture, and vendor teams.Manage large-scale programs involving scope, budget, milestones, dependencies, RAID, governance, and…
Added 2 hours ago
Senior Portfolio Manager- EPMO
CAMH
Toronto, ON
The CAMH Enterprise Project Management Office (EPMO) is currently seeking a Senior Portfolio Manager for a full-time permanent position. The Senior Portfolio Manager will report directly to…
Added 3 hours ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 3 hours ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 4 hours ago
A
AML Manager
Altis
Toronto, ON
- $100,000 to $110,000 CAD / year
- Contract
…An established financial services organization is seeking a Manager, AML/ATF Governance for a 6-month contract to enhance its compliance framework and support effective financial crime…
Added 4 hours ago
O
Senior Engineering Manager - Stratus Imaging Archive
Optum
Richmond, BC
- Full-time
The Senior Engineering Manager will lead engineering teams building and evolving the Stratus Imaging Archive product and play a critical role in advancing our cloud-native Vendor Neutral…
Added 5 hours ago
AM
Senior Talent Acquisition Specialist ( FT 18 Month Contract)
Arbor Memorial Inc.
Toronto, ON
- $55,000 to $80,000 CAD / year
- Full-time

Westlake

Associate Customer Service- Contract

Woodbridge, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5-7 years of Inside Sales/Customer Service experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

Position Summary:

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

Duties and Responsibilities:

Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc.  Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.

Participates with Customer Service Team to maintain call service standards

Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed.  Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.

Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner.  Also ensures product knowledge stays up to date on current and future products.

May coordinate truck delivers at certain locations with Traffic department.

Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.

Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status

Participates in inventory counts as required.

Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.

Initiates outgoing calls to current and prospective customers to maximize weekly order file.  Reports competitive activities to Sales team and processes requests for samples.

Education and Certifications:

5-7 years of Inside Sales/Customer Service experience.  Preferably in a manufacturing environment.

Post-secondary education in business management or equivalent field of study preferred.

JDE or other mainline ERP such as SAP.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.

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More about this job

Responsibilities

Processes and tracks customer orders, maintains accurate sales order and customer records, and communicates shipment schedules and order updates. Handles customer inquiries, returns, pricing and invoice adjustments, and coordinates with sales and internal supply chain teams while following SOX and departmental procedures.

Requirements

Requires 5–7 years of inside sales or customer service experience, preferably in manufacturing. Post-secondary education in business management or an equivalent field is preferred, along with experience using JDE or another major ERP system such as SAP.

Skills

Order Processing
Customer Service
Order Tracking
ERP Systems
JDE
SAP
Sales Order Management
Shipment Coordination
Customer Communication
SOX Compliance
Pricing Administration
Returns Processing
Inventory Counting
Product Knowledge
Inside Sales

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Order Processing
Order Tracking
JDE
SAP
ERP
Sales Orders
Back Orders
Shipment Schedules
Supply Chain
SOX Compliance
Customer Files
Pricing Data
Payment Terms
Delivery Terms
Returns Processing
Invoice Adjustments
Reason Codes
Inventory Counts
Product Samples
Manufacturing

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