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Added 4 mins ago
FC
Fit4Less Host - East York Town Centre
Fit4Less Canada
Toronto, ON
- Part-time
The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less’ friendly, clean, and…
Added 4 mins ago
D
Store Associate
Dollarama
Campbellton, NB
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:
Added 4 mins ago
FC
Fit4Less Host - Toronto Yonge and Alexander
Fit4Less Canada
Toronto, ON
- Part-time
The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less’ friendly, clean, and…
Added 4 mins ago
D
Store Associate
Dollarama
Goderich, ON
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:
Added 4 mins ago
D
Store Associate
Dollarama
Drayton Valley, AB
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:
Added 4 mins ago
D
Store Associate
Dollarama
Bay Roberts, NL
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:
Added 4 mins ago
FC
Fit4Less Host - Toronto McCaul
Fit4Less Canada
Toronto, ON
- Part-time
The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less’ friendly, clean, and…
Added 4 mins ago
D
Store Associate
Dollarama
New Glasgow, NS
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:
Added 4 mins ago
D
Store Associate
Dollarama
Medicine Hat, AB
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:
Added 4 mins ago
D
Store Associate
Dollarama
Rimouski, QC
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:
Added 4 mins ago
FC
Fit4Less Host - Mississauga Bristol Road
Fit4Less Canada
Mississauga, ON
- Part-time
The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less’ friendly, clean, and…
Added 4 mins ago
D
Store Associate
Dollarama
Red Deer, AB
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:
Added 4 mins ago
D
Store Associate
Dollarama
Kamloops, BC
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:
Added 4 mins ago
D
Store Associate
Dollarama
Okotoks, AB
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:
Added 4 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 4 mins ago
GT
Hardgoods Associate (Part-Time)
Giant Tiger
Calgary, AB
- Part-time
Giant Tiger is proud to offer a Total Rewards package designed to support your financial security, health, and career growth. This includes competitive compensation for all employees, as…
Added 4 mins ago
W
(CAN) Préposé au stockage et aux chariots
Walmart
Sept-Îles, QC
- Part-time
Perform occasional cleaning and maintenance duties, including restrooms, while following established guidelines for chemical handling, proper disposal procedures, and safe use of power…
Added 4 mins ago
W
(CAN) Modular Team Associate
Walmart
Milton, ON
- Full-time
Added 19 mins ago
TH
Tool Rental Service Technician : Full Time - CAMPBELL RIVER
The Home Depot
Campbell River, BC
- Full-time
Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having…
Added 19 mins ago
HP
Maintenance Associate
Hazelview Properties
Toronto, ON
- Full-time
Maintenance Associates report to the Senior Regional Manager and contribute to the successful operations of our apartment complexes. This role is primarily responsible for the general,…
Added 19 mins ago
WC
On-Site Solutions Associate - Canada
White Cap
Brampton, ON
- Full-time
Contributes to the maintenance of lasting relationships with customers through knowledgeable communication and proactively resolves issues and identifies opportunities to innovate, improve…
Added 34 mins ago
D
Store Associate
Dollarama
Cornwall, ON
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:
Added 34 mins ago
D
Store Associate
Dollarama
Laval, QC
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:
Added 34 mins ago
D
Store Associate
Dollarama
Laval, QC
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:
Added 34 mins ago
D
Store Associate
Dollarama
Montreal, QC · Pierrefonds, QC
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:

Westlake

Associate Customer Service- Contract

Woodbridge, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5-7 years of Inside Sales/Customer Service experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

Position Summary:

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

Duties and Responsibilities:

Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc.  Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.

Participates with Customer Service Team to maintain call service standards

Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed.  Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.

Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner.  Also ensures product knowledge stays up to date on current and future products.

May coordinate truck delivers at certain locations with Traffic department.

Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.

Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status

Participates in inventory counts as required.

Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.

Initiates outgoing calls to current and prospective customers to maximize weekly order file.  Reports competitive activities to Sales team and processes requests for samples.

Education and Certifications:

5-7 years of Inside Sales/Customer Service experience.  Preferably in a manufacturing environment.

Post-secondary education in business management or equivalent field of study preferred.

JDE or other mainline ERP such as SAP.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.

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More about this job

Responsibilities

Processes and tracks customer orders, maintains accurate sales order and customer records, and communicates shipment schedules and order updates. Handles customer inquiries, returns, pricing and invoice adjustments, and coordinates with sales and internal supply chain teams while following SOX and departmental procedures.

Requirements

Requires 5–7 years of inside sales or customer service experience, preferably in manufacturing. Post-secondary education in business management or an equivalent field is preferred, along with experience using JDE or another major ERP system such as SAP.

Skills

Order Processing
Customer Service
Order Tracking
ERP Systems
JDE
SAP
Sales Order Management
Shipment Coordination
Customer Communication
SOX Compliance
Pricing Administration
Returns Processing
Inventory Counting
Product Knowledge
Inside Sales

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Order Processing
Order Tracking
JDE
SAP
ERP
Sales Orders
Back Orders
Shipment Schedules
Supply Chain
SOX Compliance
Customer Files
Pricing Data
Payment Terms
Delivery Terms
Returns Processing
Invoice Adjustments
Reason Codes
Inventory Counts
Product Samples
Manufacturing

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