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Added 10 mins ago
SA
Sales Representative
Steele Auto Group
Dieppe, NB
- Full-time
Steele Subaru of Moncton is looking for a Sales Representative to join our team in Moncton, New Brunswick! As a Sales Representative, you’ll help customers find the Subaru that fits their…
Added 10 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 10 mins ago
FB
Carry-Out Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
…experience Farm Boy is known for by providing exceptional customer service and maintaining a safe, clean, and organized store environment. You’ll engage with customers and Team Members…
Added 25 mins ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
…protection to provide highly personalized advice, solutions, and service to…
Added 25 mins ago
T
Senior FCRM Testing Analyst (5721, 5722, 5723, 5724)
TD
Toronto, ON
- Full-time
Provide subject matter expertise on FCRM controls and processes and/or input to projects/initiatives as a representative for area of the FCRM testing function
Added 25 mins ago
Employer Liaison - Integrated Employment Services (Newmarket)
ACCES Employment
Newmarket, ON
…broad needs of our clients. Through partnerships and effective service delivery, ACCES promotes equity for marginalized…
Added 25 mins ago
210 - BROOKSIDE CC/SA/EDP - MOBILE ECE
Family Day Care Services
Toronto, ON
…families throughout Toronto, York and Peel Regions. We are a multi service organization with over 700 employees, providing a broad range of services including: 29 Child Care Centres, 49…
Added 25 mins ago
GF
Customer Service Representative (Motivator) - Ottawa Lansdowne Park
GoodLife Fitness
Ottawa, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 25 mins ago
C
Mobile Financial Services Representative
CIBC
Surrey, BC
- Full-time
Sales and Service Execution- Deliver consistent client service excellence and strong sales results to meet performance targets. Demonstrate service excellence by being visible and…
Added 25 mins ago
P
Frito Lay Route Sales Representative
PepsiCo
Calgary, AB
- Contract
As a Route Sales Representative at Frito Lay Canada, there are two main accountabilities: (1) selling and developing the business and (2) servicing customers through delivery and…
Added 26 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 26 mins ago
KP
SCHOOL PSYCHOLOGIST/ PSYCHOLOGICAL ASSOCIATE
Kawartha Pine Ridge District School Board
Peterborough, ON
- Full-time
Conducts in-service sessions and prepares written materials for Board personnel, school staffs, parents/guardians and the community on a variety of related topics.
Added 26 mins ago
AU
Livreur RSR / Route Sales Representative (Delivery Driver)
Alsco Uniforms
Quebec, QC
- Full-time
The Route Sales Representative meets our customers needs through up-selling/cross-selling and provides superior customer service through proactively managing all route responsibilities.…
Added 26 mins ago
FB
Carry-Out Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
…experience Farm Boy is known for by providing exceptional customer service and maintaining a safe, clean, and organized store environment. You’ll engage with customers and Team Members…
Added 26 mins ago
PS
Director of Sales And Business Development
People Store Staffing
Vaughan, ON
- Full-time
…solutions. Known for technical expertise, innovation, and customer service, the company offers a collaborative, entrepreneurial environment where leaders can directly influence business…
Added 40 mins ago
BB
Représentant(e) des services techniques à domicile (Temps plein) / Field Technical Service Representative (Full Time)
Best Buy Canada
Montreal, QC
- Full-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 40 mins ago
CF
Business Development Representative
Classic Fire + Life Safety
Guelph, ON
- Full-time
The Business Development Representative is responsible for generating new inspection growth and expanding the company’s recurring service portfolio. This role focuses on identifying new…
Added 40 mins ago
PC
Member Experience Representative
Provincial Credit Union
PE · PEI, Prince Edward Island
- Full-time
As a Member Experience Representative, you will be the first point of contact for members and prospective members, providing friendly, knowledgeable support across our digital channels.…
Added 40 mins ago
AG
Bilingual CX Specialist
Amynta Group
Thornhill, ON · Toronto, ON
- Full-time
Reporting to the Manager, Customer Experience, the Customer Experience Specialist provides customer service and support to dealerships, contract holders, the National Sales Team, and…
Added 40 mins ago
CG
Security Guard - Gravenhurst
Commissionaires Great Lakes
Gravenhurst, ON
- Full-time
As a front-line representative of our company and client’s site you must be highly reliable, work well under pressure, able to work with minimal supervision, have the ability to multitask…
Added 40 mins ago
CG
Security Guard (Spare) - Markham
Commissionaires Great Lakes
Markham, ON
- Part-time
Deliver customer service in alignment with company standards and expectations.
Added 40 mins ago
CG
Security Guard (Temporary) - Markham
Commissionaires Great Lakes
Markham, ON
- Full-time
Deliver customer service in alignment with company standards and expectations.
Added 40 mins ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 40 mins ago
H
Food Services Worker
HealthCareersInSask.ca
Swift Current, SK
- Part-time
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 40 mins ago
H
Recreation Therapist Degree
HealthCareersInSask.ca
Maple Creek, SK
- Full-time
…Recreation Therapy services for clients within the program or service area they…

Westlake

Associate Customer Service- Contract

Woodbridge, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5-7 years of Inside Sales/Customer Service experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

Position Summary:

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

Duties and Responsibilities:

Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc.  Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.

Participates with Customer Service Team to maintain call service standards

Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed.  Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.

Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner.  Also ensures product knowledge stays up to date on current and future products.

May coordinate truck delivers at certain locations with Traffic department.

Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.

Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status

Participates in inventory counts as required.

Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.

Initiates outgoing calls to current and prospective customers to maximize weekly order file.  Reports competitive activities to Sales team and processes requests for samples.

Education and Certifications:

5-7 years of Inside Sales/Customer Service experience.  Preferably in a manufacturing environment.

Post-secondary education in business management or equivalent field of study preferred.

JDE or other mainline ERP such as SAP.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.

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More about this job

Responsibilities

Processes and tracks customer orders, maintains accurate sales order and customer records, and communicates shipment schedules and order updates. Handles customer inquiries, returns, pricing and invoice adjustments, and coordinates with sales and internal supply chain teams while following SOX and departmental procedures.

Requirements

Requires 5–7 years of inside sales or customer service experience, preferably in manufacturing. Post-secondary education in business management or an equivalent field is preferred, along with experience using JDE or another major ERP system such as SAP.

Skills

Order Processing
Customer Service
Order Tracking
ERP Systems
JDE
SAP
Sales Order Management
Shipment Coordination
Customer Communication
SOX Compliance
Pricing Administration
Returns Processing
Inventory Counting
Product Knowledge
Inside Sales

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Order Processing
Order Tracking
JDE
SAP
ERP
Sales Orders
Back Orders
Shipment Schedules
Supply Chain
SOX Compliance
Customer Files
Pricing Data
Payment Terms
Delivery Terms
Returns Processing
Invoice Adjustments
Reason Codes
Inventory Counts
Product Samples
Manufacturing

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