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Added 7 mins ago
A
Site Superintendent - Saskatoon
Avana
Saskatoon, SK
- Full-time
The Site Superintendent reports to the Operations Manager and is responsible for overseeing construction activities across Avana’s portfolio of high-quality multi-unit residential,…
Added 37 mins ago
HG
Buyer
Hypertec Group
Montreal, QC
- Full-time
Keep the Purchasing Manager informed of all activities or problems and submit reports as requested by management;
Added 37 mins ago
ML
Energy Management Specialist
Maple Leaf Foods Inc
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- Full-time
Reporting to the Continuous Improvement Manager, the Energy Management Specialist will implement conservation measures, monitor energy consumption and seek out opportunities for increasing…
Added 37 mins ago
ML
Automation Engineer (Night Shift)
Maple Leaf Foods Inc
London, ON
- $71,000 to $103,000 CAD / year
- Part-time
The Automation Engineer reports directly to the Manager, Automation and is responsible for supporting the automation actions for the facility. The automation actions will include system…
Added 52 mins ago
Manager, startGBC (Entrepreneurship)
George Brown Polytechnic
Toronto, ON
The Manager of startGBC leads and manages all
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Manager, Talent Acquisition
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
As the Manager, Talent Acquisition, you will lead a team of Recruiters supporting Maple Leaf Foods across Manufacturing, Commercial, and Corporate functions. Reporting to the Director,…
Added 52 mins ago
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Automation Manager
Maple Leaf Foods Inc
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- $96,000 to $141,000 CAD / year
- Part-time
Manage the Instrumentation program to meet all facility FSQA, regulatory and operational requirements.
Added 52 mins ago
NF
Category Specialist
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Surrey, BC
- Full-time
Process vendor cost change requests and ensure timely approval and implementation in coordination with the Category Manager and Promotions Coordinators.
Added 52 mins ago
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Site Superintendent - Regina
Avana
Regina, SK
- Full-time
The Site Superintendent reports to the Operations Manager and is responsible for overseeing construction activities across Avana’s portfolio of high-quality multi-unit residential,…
Added 52 mins ago
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Digital Marketing Lead
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Elmira, ON
- Full-time
Tracking & Lead Capture: Maintain GA4 and Google Tag Manager so form fills, leads, and campaign results are tracked accurately, and work with Sales to make sure new leads are captured in…
Added 1 hour ago
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Section Manager, Construction Support (MCR)
Bruce Power
Bruce Power
- Full-time
…challenging and impactful nuclear projects like our Life Extension Program and medical isotope production. Ongoing training and development are part of every job, offering constant growth…
Added 1 hour ago
FM4 Commissioning Manager
VCNA
Bowmanville, ON
Reporting to the VP, Operations Cement, the Commissioning, Startup & Operational Readiness Manager serves as the cross-functional integrator for Finish Mill 4, bringing together the…
Added 1 hour ago
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Project Manager (Construction Manager) Ontario Line
Bantrel Co.
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
Bantrel Infrastructure, is a key sub-vendor to Bechtel, have been appointed the Delivery Partner within an integrated team with the customer, Metrolinx, for the Ontario Line Subway (OLS)…
Added 1 hour ago
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Store Administrator, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Burnaby, BC
- Part-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 1 hour ago
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National Manager, Finished Vehicle Operations
Hyundai Glovis Canada Inc.
Toronto, ON
- Full-time
…capacity, and sustainable service performance. The existing Senior Manager JD already assigns responsibility for RFP coordination and vendor contract…
Added 1 hour ago
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Operations Manager
Taylor Co. Ltd.
Toronto, ON
- Full-time
· Participate in corporate occupation health and safety program
Added 2 hours ago
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Corporate Accountant II
FISPAN
Vancouver, BC
- Full-time
…all members of the Finance team, reporting into the Finance Manager and Head of…
Added 2 hours ago
W
Customer Service Representative
Westlake
Woodbridge, ON
- Full-time
Fitness Reimbursement Program: The Company will reimburse up to 50%.
Added 2 hours ago
UO
Lead Project Manager, Project Management
University of Ottawa
Ottawa, ON
- Full-time
The Lead Project Manager, Project Management is responsible and accountable for the successful delivery of assigned projects within budget, on schedule, and in accordance with the approved…
Added 2 hours ago
UO
Lead Project Manager, Project Management
University of Ottawa
Ottawa, ON
- Full-time
The Lead Project Manager, Project Management is responsible and accountable for the successful delivery of assigned projects within budget, on schedule, and in accordance with the approved…
Added 2 hours ago
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Information Technology Audit Manager (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
As an Information Technology Audit Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited…
Added 2 hours ago
A
Project Manager
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AB · Edmonton, AB
- $90 to $110 CAD / hour
- Full-time
Adecco is currently recruiting for a Project Manager to support a major transmission program for a leading utility organization in Edmonton, Alberta. This is a 1-year contract opportunity…
Added 2 hours ago
Manager, Trade Reconciliation & Client Reporting (Ottawa)
Scotiabank
Ottawa, ON
The Manager, Trade Reconciliation and Client Reporting, is responsible for leading a large, high-performing operations team within Global Wealth Management, supporting MD Financial…
Added 2 hours ago
Sr Project Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Reporting to the Delivery Manager, the Senior Project Manager plays a critical role in providing delivery excellence and leadership on projects within the Corporate Technology Portfolio.…
Added 2 hours ago
Night Supervisor, Maintenance
CONA Services
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Reporting to the Maintenance Manager, the Maintenance Supervisor will be responsible for the management of the Maintenance department to ensure the eﬃciency of the highest quality product…

Westlake

Customer Service Representative

Woodbridge, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5-7 years of Inside Sales/Customer Service experience.
Posting language: English
Posted: Oct 30, 2026

Original job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

We build communities, let us build your career

Why choose Westlake Pipe & Fittings?

Benefits Day 1!
Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage.
Quarterly Bonus Programs
Annual Incentive bonus
Fitness Reimbursement Program: The Company will reimburse up to 50%.
Tuition Reimbursement Program
Employee Assistance Program
Vacation
Scholarship Program
Training & Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions)
Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.

Position Summary:

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

Duties and Responsibilities:

Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc.  Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
Participates with Customer Service Team to maintain call service standards
Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed.  Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.
Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner.  Also ensures product knowledge stays up to date on current and future products.
May coordinate truck delivers at certain locations with Traffic department. 
Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.
Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status
Participates in inventory counts as required.
Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.
Initiates outgoing calls to current and prospective customers to maximize weekly order file.  Reports competitive activities to Sales team and processes requests for samples.

Education and Certifications:

5-7 years of Inside Sales/Customer Service experience.  Preferably in a manufacturing environment.
Post-secondary education in business management or equivalent field of study preferred.
JDE or other mainline ERP such as SAP.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.

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More about this job

Responsibilities

The Customer Service Representative is responsible for processing and tracking orders while serving as a liaison between customers and internal departments. They also manage customer inquiries, maintain accurate system records, and ensure compliance with departmental policies and SOX regulations.

Requirements

Candidates must have 5-7 years of inside sales or customer service experience, preferably within a manufacturing environment. Proficiency in JDE or other mainline ERP systems is required, and post-secondary education in business management is preferred.

Skills

Order processing
Customer service
Inside sales
JDE
ERP
Supply chain coordination
Inventory management
SOX compliance
Data entry
Communication
Problem solving
Product knowledge
Documentation
Sales support

Benefits

Retirement savings plan
Quarterly bonus programs
Annual incentive bonus
Fitness reimbursement program
Tuition reimbursement program
Employee assistance program
Vacation
Scholarship program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Manufacturing
JDE
ERP
SAP
SOX Compliance
Order Processing
Supply Chain
Inventory Counts
Invoicing
Sales Support
Business Management
Data Accuracy
Shipment Tracking
EDI

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