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Added 51 mins ago
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
As Research Assistant (public engagement), you will be responsible for the development, implementation, and evaluation of CADeN’s public engagement campaign. As part of this work, you will…
Added 2 hours ago
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Administrative Assistant 1 [AQ-23883]
Aquent
Vancouver, BC
- $27 to $29 CAD / hour
- Contract
Added 5 hours ago
FH
Anaesthesia Assistant
Fraser Health Authority
New Westminster, BC
- $44.85 to $56.02 CAD / hour
- Full-time
We are currently looking to fill a Casual opportunity for a Anaesthesia Assistant at Royal Columbian Hospital located in New Westminster, BC.
Added 16 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
As Research Assistant (public engagement), you will be responsible for the development, implementation, and evaluation of CADeN’s public engagement campaign. As part of this work, you will…
Added 17 hours ago
PG
Assistant
Pink Gossip
Laval, QC
- Full-time
king for a dynamic, organized, tech-savvy, and people-loving assistant to join our growing team!
Added 19 hours ago
LC
Assistant Store Manager Fresh Full Time Day
Loblaw Companies Limited
Warman, SK
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 20 hours ago
TH
Hardware Department Supervisor Full Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Full-time
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive…
Added 20 hours ago
TH
SUPERVISEUR 25
The Home Depot Canada
Grande Prairie, AB
- Full-time
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive…
Added 23 hours ago
Executive Assistant
Sinopec Canada Energy Ltd.
Calgary, AB
Reporting to the CEO, the Executive Assistant provides senior-level administrative and coordination support to the CEO and senior leadership team. The position supports the effective…
Added 23 hours ago
TH
Hardware Department Supervisor Full Time - 7175 Grande Prairie
The Home Depot
Grande Prairie, AB
- Full-time
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive…
Added 1 day ago
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Assistant Park Manager
WildPlay
Maple Ridge, BC
- Full-time
The Assistant Park Manager plays a vital role in supporting the Park Manager and is actively developed through hands-on experience and mentorship to prepare for future leadership…
Added 1 day ago
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Assistant Park Manager
WildPlay
Victoria, BC
- Full-time
The Assistant Park Manager plays a vital role in supporting the Park Manager and is actively developed through hands-on experience and mentorship to prepare for future leadership…
Added 1 day ago
SA
Assistant Instructor, Strength
Sweat and Tonic
Toronto, ON
- Full-time
…reignite. Tonic House, the multi-functional lounge, workspace and event venue, inspires collaboration and innovation. Since opening in 2019, S&T has innovated and expanded state-of-the art…
Added 1 day ago
NS
Extension Agent, 4-H Youth Development (Assistant, Associate or Full Agent)
NC State Extension Forestry
ON · Durham, ON
- Full-time
Working Title Extension Agent, 4-H Youth Development (Assistant, Associate or Full Agent) Appointment 12 Month Recurring Job Type Full-Time - Permanent FTE 1.0
Added 1 day ago
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Prep_Assistant Cook
Chartwell
St. Catharines, ON
- Part-time
Support special event food preparation to highlight Chartwell’s hospitality
Added 1 day ago
TH
Department Supervisor Full Time - 7051 Saskatoon
The Home Depot Canada
Saskatoon, SK
- Full-time
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive…
Added 1 day ago
TH
SUPERVISEUR 28/89
The Home Depot Canada
Saskatoon, SK
- Full-time
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive…
Added 1 day ago
NF
Produce Department Manager - Langley
Nature's Fare Markets
Langley (District), BC · City of Langley, BC
- Full-time
Work in collaboration with the Store’s Manager and Assistant Manager to monitor department staffing requirements, including the creation of department schedules, Requests for Time Off,…
Added 1 day ago
TH
Department Supervisor Full Time - 7051 Saskatoon
The Home Depot
Saskatoon, SK
- Full-time
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive…
Added 1 day ago
TU
Program Admin Support
The University of British Columbia
Vancouver, BC
- $4,874 to $5,121 CAD / month
- Full-time
…of the program by assisting with special projects, providing event coordination, and offering backup support to other administrative staff as…
Added 1 day ago
TU
Student Support Administrative Assistant
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
Added 1 day ago
SB
Executive Assistant, Senior Vice President and Chief Operating Officer
South Bow
Calgary, AB · Manulife Place
- Full-time
We are seeking an experienced Executive Assistant to provide high-level administrative and operational support to the Senior Vice President and Chief Operating Officer (SVP & COO). This…
Added 1 day ago
FS
School Bus Driver
First Student
Toronto, ON
- Part-time
…the afternoon. Additional hours for field trips and special event transportation may be…
Added 1 day ago
FS
School Bus Driver
First Student
Toronto, ON
- Part-time
…the afternoon. Additional hours for field trips and special event transportation may be…
Added 1 day ago
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Administrative Assistant - Odette Cancer Centre - Regular full-time - 2026-19041 (2026-19041)
Sunnybrook
Toronto, ON
- Full-time
…bookings, catering, audiovisual requirements, invitations, and event communications, while helping foster an engaged and connected residency community. Support the annual chief resident…

Westmont Hospitality Group

Guest Services Manager

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Original job description

The Guest Services Manager is responsible for leading the daily operation of the Front Office and ensuring a welcoming, efficient and consistent guest experience. This is a hands-on leadership position combining operational coverage with team supervision, guest recovery, training and administrative responsibilities. The successful candidate will be visible in the operation, support the front desk team during busy periods and work closely with Housekeeping, Maintenance, Sales and Food and Beverage to ensure the hotel operates smoothly. The Guest Services Manager will help create a positive team environment while maintaining Best Western brand standards.

Key Responsibilities

Guest Experience

Create a welcoming and professional experience for all guests.

Respond to guest concerns and resolve issues in a timely and appropriate manner.

Follow up on guest feedback and service recovery cases.

Monitor guest satisfaction results and identify opportunities for improvement.

Ensure special requests, VIP arrivals and group requirements are communicated and properly handled.

Support Best Western Rewards enrolment, recognition and loyalty program standards.

Front Office Operations

Oversee the daily operation of the Front Desk and Guest Services team.

Assist with check-ins, check-outs, reservations, telephone calls and guest requests as needed.

Review arrivals, departures, room status, group activity and occupancy levels.

Coordinate closely with Housekeeping to support room readiness and effective room assignment.

Ensure accurate handling of cash, credit cards, deposits, billing and shift reconciliations.

Complete daily checklists, reports and operational follow-up.

Maintain knowledge of hotel services, local attractions and current hotel activities.

Support emergency procedures, security standards and incident reporting.

Team Leadership

Lead, coach and support Guest Services Agents and Supervisors.

Assist with recruitment, onboarding, training and ongoing development.

Prepare schedules based on business levels, operational needs and labour targets.

Conduct shift briefings and maintain clear communication across the department.

Provide regular feedback and address performance or attendance concerns promptly.

Promote teamwork, accountability and a positive workplace culture.

Recognize team members who demonstrate strong performance and guest service.

Financial and Administrative Responsibilities

Support departmental labour management and productivity goals.

Monitor overtime, scheduling efficiency and staffing requirements.

Review billing concerns, adjustments, refunds and guest compensation.

Ensure departmental supplies and operating equipment are properly controlled.

Assist with forecasting, budgeting and monthly reporting as required.

Maintain accurate records related to training, incidents, attendance and performance including reviews.

Hotel Operations

Act as Manager on Duty when scheduled.

Support other departments during peak periods and operational challenges.

Participate in daily operational meetings and leadership discussions.

Work closely with Housekeeping and Maintenance to address room-related concerns.

Communicate group, event and restaurant information to the Front Office team.

Assist with hotel inspections, brand standards and quality assurance requirements.

Ensure guest and employee safety procedures are followed at all times.

Qualifications

Previous hotel Front Office leadership experience is required.

Previous experience as a Front Office Supervisor, Assistant Front Office Manager or Guest Services Manager is preferred.

Branded hotel experience is considered an asset.

Strong guest service and problem-solving skills.

Demonstrated ability to lead, coach and motivate a team.

Strong organizational, communication and time-management skills.

Comfortable handling difficult conversations and guest recovery situations.

Ability to manage multiple priorities in a fast-paced environment.

Experience with hotel property-management systems is preferred.

Knowledge of Microsoft Office and basic hotel financial reporting is an asset.

Must be available to work flexible hours, including evenings, weekends and holidays.

Physical Requirements

Ability to stand and walk for extended periods.

Ability to work at a computer and front desk workstation.

Ability to occasionally lift or move items weighing up to 25 pounds.

Ability to respond promptly to operational and emergency situations throughout the hotel.

Leadership Expectations

The Guest Services Manager is expected to be:

Visible and engaged in the operation.

Approachable and supportive with team members.

Calm and professional under pressure.

Accountable for following through on commitments.

Proactive in identifying and resolving operational concerns.

Focused on both the guest experience and employee experience.

Willing to step into the operation and assist wherever needed.

Reporting Structure

The Guest Services Manager reports to the Operations Manager and General Manager and works closely with all hotel department leaders.

Employment Details

Full-time management position.

Flexible schedule required.

Evening, weekend and holiday availability is necessary based on business needs.

Compensation will be based on experience.

Please Note: This Job Description is not neither definite nor restrictive and may be modified or added to in the future to meet changing needs

Apply About employer

More about this job

Responsibilities

The Guest Services Manager leads daily front office operations, ensuring a consistent guest experience and effective team supervision. They coordinate across departments to maintain brand standards while managing administrative, financial, and operational tasks.

Requirements

Candidates must have previous hotel front office leadership experience and the ability to manage multiple priorities in a fast-paced environment. Strong communication, problem-solving, and team-coaching skills are essential for this role.

Skills

Front Office Management
Team Leadership
Guest Services
Conflict Resolution
Staff Training
Operational Management
Hospitality Management
Property Management Systems
Financial Reporting
Scheduling
Customer Experience
Communication
Problem Solving
Time Management
Emergency Procedures
Brand Standards

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Hotel Operations
Best Western
Property Management System
Hospitality
Leadership
Staff Scheduling
Budgeting
Forecasting
Service Recovery
Brand Standards
Quality Assurance
Front Desk
Housekeeping Coordination
Incident Reporting
Microsoft Office
Financial Reporting
Team Development
Guest Satisfaction

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