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Added 29 mins ago
Retail Assistant Store Manager-Toronto Premium Outlets
Bath & Body Works
Hornby, ON
$26.25 to $32.95 USD / hour
Full-time
As an Assistant Store Manager, you will have the opportunity to work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer…
Added 59 mins ago
Unit Assistant
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…
Added 59 mins ago
Unit Assistant - ACF Medicine - Repost
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Program Team Manager/Co-Ordinator Pediatric Outpatient Nursing, and while demonstrating a commitment to the Mission, Values and Management Philosophy of…
Added 59 mins ago
Diagnostic Imaging Clerk
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Experience as a ward clerk, Unit Assistant, Secretary or Receptionist in a clinical area is deemed to meet the definition of related.
Added 1 hour ago
Assistant Store Manager - Heartland Town Centre
RCL - Reitmans Canada Ltd/Ltée
Mississauga, ON
Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 1 hour ago
Healthcare Assistant – Portmarnock / Malahide
InisCare
Malahide, ON
Part-time
Reports To: Health Care Supervisor / Branch Manager
Added 1 hour ago
Assistant Restaurant Manager
SSP America
Ottawa, ON
Full-time
Join our team as an Assistant Restaurant Manager for Canal Market in the Ottawa Airport!
Added 1 hour ago
Assistant Restaurant Manager
SSP America
Ottawa, ON
Full-time
Join our team as an Assistant Restaurant Manager for Big Rig Brewing in the Ottawa Airport!
Added 2 hours ago
Assistant Store Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Calgary, AB
Other
Convey a positive impression of HUGO BOSS to the marketplace by delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing…
Added 2 hours ago
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
Full-time
…galleries, live music and theatre, this city has it all. Come and experience our four seasons playground and see why life is better…
Added 2 hours ago
Assistant Restaurant Manager
SSP America
Richmond, BC
Full-time
We’re looking for an Assistant Restaurant Manager who thrives in high-volume environments, leads from the floor, and partners closely with both the Restaurant General Manager and Kitchen…
Added 2 hours ago
Assistant Restaurant Manager
SSP America
Richmond, BC
Full-time
We’re looking for an Assistant Restaurant Manager who thrives in high-volume environments, leads from the floor, and partners closely with both the Restaurant General Manager and Kitchen…
Added 3 hours ago
Assistant Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Rocky View, AB
Other
Convey a positive impression of HUGO BOSS to the marketplace by delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing…
Added 3 hours ago
Assistant Head Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Part-time
In Collaboration with the Program Manager – ED, the Assistant Head Nurse performs a key leadership role in the organizational and the operational functioning of the Northeast Community…
Added 3 hours ago
Assistant Head Nurse - Pediatric Emergency
Alberta Health Services
AB · Edmonton, AB
Part-time
As an Assistant Head Nurse, you will be responsible for staff assignments, patient flow and acting as a role model, clinical resource and advocate for nursing staff. In addition to…
Added 3 hours ago
Assistant Store Manager Winners Homesense Abbotsford Power Centre
TJX Canada – Winners, Marshalls, HomeSense
Abbotsford, BC
$48,592.5 to $68,029.5 CAD / year
Full-time
Minimum of 2 years of retail leadership experience as an Assistant or Store Manager.
Added 4 hours ago
Temporary Administrative Assistant 6 (up to 12 months)
City of Saint John
Saint John, NB
Temporary
Reporting to the Manager, Customer Service & Operations in Growth and Community Services, the position is responsible for a variety of administrative duties to provide the necessary support…
Added 4 hours ago
Supportive Living Coordinator Fixed Term Contract
CMHA Calgary
Calgary, AB
Other
Added 4 hours ago
Associate Manager, Data Engineering
Avanade
Toronto, ON
Full-time
…complex business challenges through data. As a Data Engineering Assistant Manager within Avanade's Data & AI practice, you'll combine technical leadership, consulting expertise, and…
Added 4 hours ago
Assistant General Manager
Popeyes Louisiana Kitchen, Inc.
Calgary, AB
$18.5 to $21 CAD / hour
Popeyes Louisiana Kitchen is looking for Assistant General Manager.
Added 4 hours ago
(CAN) Leader de nuit
Walmart Canada
Quebec, QC
Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 4 hours ago
Retail Assistant Store Manager
Skechers
Winnipeg, MB
Part-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 4 hours ago
Retail Assistant Store Manager
Skechers
Winnipeg, MB
Full-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 4 hours ago
Diagnostic Imaging Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
Experience as a ward clerk, Unit Assistant, Secretary or Receptionist in a clinical area is deemed to meet the definition of related.
Added 4 hours ago
Unit Assistant - ACF Medicine - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Program Team Manager/Co-Ordinator Pediatric Outpatient Nursing, and while demonstrating a commitment to the Mission, Values and Management Philosophy of…

Westmont Hospitality Group

Guest Services Representative

London, ON, Canada

Job type: Part-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

Major Duties and Responsibilities

Registers guests and assigns rooms, accommodating special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations/guest arrival.
Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Files room keys.
Knows how to use front office equipment.
Processes guest check-outs.
Posts and files all charges to guest, master, and city ledger accounts.
Follows procedures for issuing and closing safe deposit boxes.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures.
Reads and initials the pass-on log and bulletin board daily, and is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Coordinates guestroom maintenance work with the engineering and maintenance division.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures. Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Duties associated with Guest Service Representative’s position including but not limited to the above.

Minimum Qualifications and Skills

High school graduate or equivalent.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Must be available for various shifts, weekdays and weekends.
Excellent organizational, written and oral communication.
Proficient/familiarity with Opera would be an asset.
Night Audit experience is an asset.

Mental Effort

Mental and visual concentration during computer work daily, for accuracy in data entry and editing.
Mental effort required in multi-tasking and handling interruptions that require refocusing.
Listening and mental attentiveness in fulfilling manager's requirements and accommodating guests

Physical Effort

Standing at a computer for long periods of time.

Working Conditions

Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions.
Frequent handling of queries and calls from guests, potential guests, and other departments.

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.

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More about this job

Responsibilities

The Guest Service Representative manages the guest experience from check-in to check-out, including room assignments and payment processing. They also coordinate with housekeeping and maintenance departments to ensure accurate room status tracking and guest satisfaction.

Requirements

Candidates must have a high school diploma or equivalent and the ability to work flexible shifts, including weekends. Proficiency in English and strong organizational and communication skills are required, with familiarity with Opera software considered an asset.

Skills

Customer service
Data entry
Cash handling
Telephone etiquette
Organizational skills
Communication
Multi-tasking
Opera software
Reservation management
Conflict resolution
Safety procedures
Front office operations

Visa sponsorship

Not detected in the job text

Keywords

Guest services
Hotel operations
Front desk
Opera
Reservations
Check-in
Check-out
Housekeeping coordination
Maintenance coordination
Cash handling
Data entry
Safety procedures
Customer service
Hospitality
Shift work

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