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Added 1 hour ago
SA
Assistant Restaurant Manager at Sunday's Best
SSP America
Dorval, QC
- Full-time
As an Assistant Restaurant Manager at Sunday's Best, you will work closely with the General Manager to ensure operations run smoothly and meet our high standards for service and food…
Added 3 hours ago
HN
FOH Management - Sr. Assistant Manager
Hospitality Newfoundland and Labrador
St. John's, NL
- Full-time
Working with the General Manager, some of your responsibilities will include:
Added 4 hours ago
MI
Assistant Manager Food & Beverage Operations
Marriott International
Quebec, QC
- Full-time
Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
Added 9 hours ago
TC
Restaurant Management | General Manager | Assistant General Manager
The Canadian Brewhouse
Oakville, ON
- Full-time
Assistant General Manager Role Responsibilities:
Added 9 hours ago
L
Assistant Manager, Guest Experience | HALIFAX SHOPPING CENTRE (8month contract)
lululemon
Halifax, NS
- Full-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 10 hours ago
C
Hourly Front of House Supervisor
Cineplex
Winnipeg, MB · Seasons of Tuxedo TRR
- Part-time
Execute all company programs and service standards on an ongoing basis and provide feedback to the employees and Service Manager to improve the Guest service experience.
Added 10 hours ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification required · Food Safety and WHMIS certification required or must be obtained within established organizational timelines
Added 10 hours ago
GE
Buffet Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Stage Bar, Gaming Floor and the Hot…
Added 10 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Must have working knowledge of voucher procedures, gift certificates · Must have employment eligibility in Canada
Added 10 hours ago
GE
Blaze Bar & Grill Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Stage Bar, Gaming Floor and the Hot…
Added 12 hours ago
TR
Manager, Rebanks Family Fellowship Program & Special Projects (14-Month Contract)
The Royal Conservatory of Music
Toronto, ON
- $54,000 to $57,000 CAD / year
- Contract
The Manager, Rebanks Fellowship Program & Special Projects oversees the day-to-day administration of the Rebanks Family Fellowship and International Residency Program, along with select…
Added 13 hours ago
Housekeeper WD1-GCT
Great Canadian Entertainment
Toronto, ON
Under the direction of the Housekeeping Manager, this position is responsible for performing housekeeping, cleaning and sanitization duties of assigned areas at the property. Operates…
Added 14 hours ago
Assistant Manager In Training
Hollywood Bowl Group
Waterloo, ON
Participate in our 12-month Assistant Manager in Training (AMIT) Program, developing the skills and experience needed for future management opportunities.
Added 15 hours ago
Retail Assistant Store Manager - Portage Ave.
Fire & Flower Inc.
Winnipeg, MB
The Retail Assistant Store Manager is the first point of contact for addressing and dealing with customer complaints and ensuring that customers have an enjoyable experience when visiting…
Added 16 hours ago
Retail Assistant Store Manager - Baltzan
Fire & Flower Inc.
Saskatoon, SK
The Retail Assistant Store Manager is the first point of contact for addressing and dealing with customer complaints and ensuring that customers have an enjoyable experience when visiting…
Added 22 hours ago
GE
Blaze Bar & Grill Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Stage Bar, Gaming Floor and the Hot…
Added 22 hours ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification required · Food Safety and WHMIS certification required or must be obtained within established organizational timelines
Added 22 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Must have working knowledge of voucher procedures, gift certificates · Must have employment eligibility in Canada
Added 22 hours ago
GE
Buffet Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Stage Bar, Gaming Floor and the Hot…
Added 1 day ago
L
Assistant Manager, Guest Experience | Midtown, Saskatoon
lululemon
Saskatoon, SK
- Full-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 1 day ago
SH
House Manager and Family Assistant
Sage Haus
Langford, BC
- $38 to $42 CAD / hour
- Part-time
Comfortable supporting neurodivergent family members; experience working with neurodivergence is preferred
Added 1 day ago
GE
Blaze Bar & Grill Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Stage Bar, Gaming Floor and the Hot…
Added 1 day ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification required · Food Safety and WHMIS certification required or must be obtained within established organizational timelines
Added 1 day ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Must have working knowledge of voucher procedures, gift certificates · Must have employment eligibility in Canada
Added 1 day ago
GE
Buffet Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Stage Bar, Gaming Floor and the Hot…

Westmont Hospitality Group

Guest Services Representative

London, ON, Canada

Part-time

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Job type: Part-time
Posting language: English
Posted: Sep 25, 2026

Original job description

The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

Major Duties and Responsibilities

Registers guests and assigns rooms, accommodating special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations/guest arrival.
Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Files room keys.
Knows how to use front office equipment.
Processes guest check-outs.
Posts and files all charges to guest, master, and city ledger accounts.
Follows procedures for issuing and closing safe deposit boxes.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures.
Reads and initials the pass-on log and bulletin board daily, and is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Coordinates guestroom maintenance work with the engineering and maintenance division.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures. Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Duties associated with Guest Service Representative’s position including but not limited to the above.

Minimum Qualifications and Skills

High school graduate or equivalent.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Must be available for various shifts, weekdays and weekends.
Excellent organizational, written and oral communication.
Proficient/familiarity with Opera would be an asset.
Night Audit experience is an asset.

Mental Effort

Mental and visual concentration during computer work daily, for accuracy in data entry and editing.
Mental effort required in multi-tasking and handling interruptions that require refocusing.
Listening and mental attentiveness in fulfilling manager's requirements and accommodating guests

Physical Effort

Standing at a computer for long periods of time.

Working Conditions

Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions.
Frequent handling of queries and calls from guests, potential guests, and other departments.

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Guest Service Representative manages the guest experience from check-in to check-out, including room assignments and payment processing. They also coordinate with housekeeping and maintenance departments to ensure accurate room status tracking and guest satisfaction.

Requirements

Candidates must have a high school diploma or equivalent and the ability to work flexible shifts, including weekends. Proficiency in English and strong organizational and communication skills are required, with familiarity with Opera software considered an asset.

Skills

Customer service
Data entry
Cash handling
Telephone etiquette
Organizational skills
Communication
Multi-tasking
Opera software
Reservation management
Conflict resolution
Safety procedures
Front office operations

Visa sponsorship

Not detected in the job text

Keywords

Guest services
Hotel operations
Front desk
Opera
Reservations
Check-in
Check-out
Housekeeping coordination
Maintenance coordination
Cash handling
Data entry
Safety procedures
Customer service
Hospitality
Shift work

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Work requirements

Jobs in Canada