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Added 5 mins ago
I
Technical Infrastructure Program Manager (TIPM)
IREN
Vancouver, BC
- Full-time
…delivery of projects that support infrastructure expansion, client delivery, infrastructure optimization, and operational remediation initiatives. This role serves as an execution partner…
Added 50 mins ago
VC
Team Lead - Account Management (12-month FTC)
VGW Canada
Toronto, ON
- $107,000 to $130,000 CAD / year
We have an exciting opportunity to join our Account Management team in Toronto and are currently looking for a Team Lead - Account Management to join the team.
Added 50 mins ago
H&
Spa Supervisor
Hand & Stone - Mississauga - Derry & Dixie
Mississauga, ON
- $20 to $24 CAD / hour
- Full-time
…leaders that seek out team training opportunities, implement client service programs and establish efficient processes that empower the team to achieve an outstanding client…
Added 1 hour ago
E
Technical Marketing Strategist
EM2PO
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Technical Support & Client Engagement: Serve as a primary technical resource for clients and internal teams. Communicate process optimization workflows, lead technical presentations with…
Added 1 hour ago
H
Client & Product Transformation | AVP to EVP
Hays
Halifax, NS
- $98,000 to $244,000 CAD / year
- Full-time
Depending on your experience and seniority, you will lead or support transformation initiatives across Investor Relations, Transfer Agency, AML and KYC.
Added 1 hour ago
TC
Residential Child and Youth Worker, Temp Full-Time
Taproot Community Support Services
Nanaimo, BC
- Full-time
Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided…
Added 1 hour ago
OT
Lead Technical Support Specialist (SAP-ABAP)
Open Text Corporation
Waterloo, ON
- Other
As a valued member of the Americas Technical support team, the Lead Technical Support Specialist engages with clients and OpenText employees to resolve critical client issues. You will be…
Added 2 hours ago
Clinic Manager
Passion Dental Group Inc.
Vancouver, BC
As a Clinic Manager, you’ll play a key leadership role in creating a positive experience for both patients and team members. You’ll help keep the practice running smoothly, support a strong…
Added 2 hours ago
AS
CCaaS Solution Designer/ TL
Apex Systems
Toronto, ON
- $80 to $82 USD / hour
- Full-time
Senior-level experience in solution design or solution architecture within contact centre technology, with strong preference for hands-on Genesys Cloud CX experience.
Added 2 hours ago
AS
Delivery Lead CCaaS
Apex Systems
Toronto, ON
- $75 to $85 USD / hour
- Contract
The Development & Delivery Lead for a Cloud Contact Center as a Service (CCaaS) platform is responsible for overseeing the end-to-end design, development, integration, and delivery of…
Added 2 hours ago
VM
Area Lead - Permanent Full-Time - Ontario
Venture Media
Burlington, ON
- Full-time
Lead high-performing teams, drive operational excellence, and deliver exceptional client experiences while bringing Chit Chats’ values of Caring, Curious, and Cheerful to life.
Added 3 hours ago
WR
Account Executive
WOW Recruitment
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Lead Client Communication: Run weekly client meetings, provide project updates, manage expectations, and confidently communicate solutions in a professional and proactive way.
Added 3 hours ago
B
Revenue Operations Manager (OTE: upto 120k)
BoomerangFX
Mississauga, ON
- $80,000 to $90,000 CAD / year
- Full-time
Lead and execute sales strategy to drive SaaS adoption across the medspa and aesthetic market, achieving ambitious revenue growth and market-share goals.
Added 3 hours ago
L
Product Operations Lead | Carrefour Laval
lululemon
Laval, QC
- Full-time
…la responsable des activités-produits supervise et offre une expérience-invité (c.-à-d. expérience-client) de classe mondiale quand il ou elle doit travailler sur le…
Added 3 hours ago
PH
Client Care Manager
Provincial Homecare
Conception Bay South, NL
- Full-time
Lead, coach and develop a large team of Client Care Supervisors and Coordinators across the province, including hiring, training, performance reviews and day to day support
Added 3 hours ago
T
SAP BTP AI Solutions Architect
Talan
Toronto, ON
- $160,000 to $200,000 CAD / year
- Full-time
Mentor BTP and AI developers, lead internal enablement, and track capabilities SAP has actually released to guide client adoption.
Added 4 hours ago
RL
Real Estate Agent
Royal LePage Signature Realty, Toronto
Toronto, ON
- Full-time
Company Description Royal LePage Signature Realty is a Toronto-based brokerage with over 50 years of experience, built on a three-generation legacy of elevating real estate standards.…
Added 4 hours ago
LH
2600002036 - Recreation Therapist
Lakeridge Health
Pinewood, ON
- Full-time
Demonstrated strong problem solving abilities, effective decision-making skills and ability to lead small and large client groups
Added 5 hours ago
VH
Home Support Worker- Downtown Toronto
VHA Home HealthCare
Toronto, ON
- Full-time
…at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our…
Added 5 hours ago
NB
Investment and Retirement Specialist
National Bank of Canada
Montreal, QC
- Full-time
Lead various client conferences on investment and retirement planning issues.
Added 5 hours ago
NB
Senior Treasury Manager
National Bank of Canada
Vancouver, BC
- Full-time
Collaborate with internal partners to achieve regional growth objectives and deliver an exceptional client experience.
Added 5 hours ago
NB
Lead Auditor
National Bank of Canada
Montreal, QC
- Full-time
As a Lead Auditor within the Personal Banking and Client experience audit team, you will be responsible for assessing the effectiveness of end-to-end processes in the Personal Banking…
Added 5 hours ago
NB
Investment Development Specialist
National Bank of Canada
Mississauga, ON
- Full-time
Lead joint client meetings to assess investment needs and provide personalized recommendations
Added 6 hours ago
HR
Beauty Advisor
Holt Renfrew
Toronto, ON
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 6 hours ago
VH
Home Support Worker- Downtown Toronto
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
…at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our…

Westside Recreation Centre

Facility Ambassador

Calgary, AB, T3H 4V7, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Posting language: English
Posted: Oct 16, 2026

Original job description

Position Summary

The Facility Ambassador is a motivated and enthusiastic member of the Guest Relations team. This position is responsible for providing superior customer service by leading facility tours, sharing information, and driving engagement in our drop-in activities and events. This role model fosters positive experiences for staff, youth, and patrons alike. This position reports to the Services and Events Coordinator.

Specific End Results and Responsibilities

Positive Interactions

Build positive relationships with youth in the facility
Greet and talk to all guests and members of Westside
Be accessible and approachable
Provide facility information and be able to answer questions or know who to send the customer to get the right answer
Serve as a positive role model for youth and staff in the facility

Supervision

Facility Ambassadors will frequently walk through the gyms and main facility areas to connect with youth and ensure proper facility usage
Supervise youth patrons to ensure proper code of conduct is being followed
Ensure users are responsible for using the facility and are aware of the various rules in the facility
Assist and deal with first aid and emergencies
Ensure Westside provides a safe and friendly environment for all who visit
Provide youth conflict resolution within the facility
Monitor youth behavior as a preventative service in dealing with conflict
Speak with youth about behavior concerns before they become incidents

Customer Service and Communication

Greet, engage and welcome guests in a friendly, professional and courteous manner.
Provide superior customer service in the delivery of facility tours and information
Provide exceptional customer service when handling all necessary public enquiries, customer concerns and customer relations.
Respect the customer’s viewpoint and perception, even when dealing with difficult patrons, and treat them with respect.
Actively engage and build positive relationships with all guests and staff.
Be friendly, positive and smile. Maintain a posture and body language that is inviting to patrons.
Educating youth on the potential opportunities in the facility, including programs, activities, and volunteer opportunities
Address the needs of the youth in a positive and respectful manner

Human Resources

Complete payroll records in UKG system on an accurate and timely basis.
As Facility Ambassadors mature in their role, they will assist in providing informal training, coaching and mentoring to junior or entry-level staff.
Attend and participate in all mandatory staff meetings.
Build and maintain effective relations with co-workers and supervisors in a positive team environment.

Risk Management

Maintain current certification in all First Aid, CPR and AED training.
Attend and complete all emergency procedure training and update sessions.
Assist and respond appropriately to emergency situations. Provide clear, accurate and immediate communication to supervisors and other departments, if required.
Ensure accurate and complete preparation of all incident reports.
Document and communicate all behavior issues or incidents with youth
Lead by example to ensure all general facility rules related to supervision, behavior, use and care of facility area are adhered to.
Assist in ensuring cleanliness, safety and security of activity areas
Maintain equipment in good working order
Complete first aid kit inventory monthly

Youth Orientations and Facility Tours

Facilitate and deliver Youth Orientations
Give youth the skills they need to access the building independently
Show the youth the various facility areas and associated rules
Communicating information to parents
Facilitate Facility Tours for all patrons

Equipment Lending

Assist in lending out drop-in sports equipment, obtaining customer ID/Information, ensuring that equipment is returned in good working order
Organize and supervise badminton rotation during the busier badminton periods when required

Gym Setup (Drop-in & Rentals)

Assist in setting up gyms for the scheduled drop-in or rental activity for their scheduled shift
Ensure a safe space by making sure there are no floor plates left on the floor, uncovered post holes, or other obstacles present that may cause injury to users
Act as the contact for the rental group if they require assistance during the rental

Skills and Competencies

Superior customer service skills
Energetic and welcoming client-facing demeanor
Excellent and clear communication skills both verbal and written
Ability to work independently, if required
Ability to develop effective working relationships and participate as an effective member in a team environment
Adaptable and enjoy working in a hands-on team environment
Strong organizational and problem-solving skills
Ability to interact with and relate to patrons of all demographics
Non-Violent conflict resolution skills and risk management awareness
Strong leadership and interpersonal skills
Must have a Vulnerable Sector Search completed within 10 days of the start of employment
Must have current CSA Standard Z1210-17 Intermediate First Aid

In addition, the following skills would be an asset:

Previous experience in a customer service role
Background in recreation programs and facilities
Fluent in a second language

Physical/Psychological Demands

Ability to work in a fast-paced, sometimes noisy environment
Ability to assist in difficult customer interactions and emergency-related incidents
Ability to work flexible hours in a non-traditional schedule including early mornings, evenings, weekends and holidays
Ability to lift 20-50 lbs daily
Ability to remain on feet and/or sit for a period of up to 5 hours at a time
Must hold high ethical standards as position may have access to confidential information.

Working Conditions

Ability to manage stress related to dealing with difficult customer issues or emergency-related incidents.
Ability to manage frequent increases in volume of customers or workload.
Ability to work independently and problem-solve.
Remote working not available for this position.
Evening and weekend work required.

Apply About employer

More about this job

Responsibilities

The Facility Ambassador provides superior customer service by leading facility tours, engaging with patrons, and supervising gym activities. They are responsible for maintaining a safe environment, resolving conflicts, and assisting with emergency situations.

Requirements

Candidates must possess current First Aid, CPR, and AED certifications and be able to pass a Vulnerable Sector Search. Strong interpersonal skills and the ability to work flexible hours, including evenings and weekends, are required.

Skills

Customer service
Conflict resolution
First aid
CPR
AED
Leadership
Communication
Problem-solving
Organizational skills
Interpersonal skills
Risk management
Facility supervision
Coaching
Mentoring
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Facility Ambassador
Customer Service
Guest Relations
First Aid
CPR
AED
Conflict Resolution
Risk Management
Youth Supervision
Facility Tours
UKG
Recreation
Safety
Security
Vulnerable Sector Search
CSA Standard Z1210-17

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