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Whiddon

Residential Services Manager

Wingham, ON, Canada

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Job details

Posting language: English
Posted: Oct 20, 2026

Original job description

You’re looking for more than a management role. You want the opportunity to lead a home, shape its culture and make a genuine difference to the lives of residents, families and employees.

At Whiddon, you’ll be trusted to lead with autonomy, backed by experienced people, strong systems and the resources you need to succeed. We’ll value your judgement, welcome your ideas and support you to create an environment where residents feel at home and employees feel proud to belong.

Our MyLife model of care places wellbeing, choice and individuality at the heart of what we do. As Residential Services Manager, you’ll bring this to life by building strong relationships, developing your team and creating a service where quality care, operational excellence and a positive culture go hand in hand.

We’re a not-for-profit organisation, but more importantly, we’re a community. We treat our residents, families and employees with passion, care and respect, and we’re looking for a leader who shares those values.

We’d love you to join the Whiddon family at Wingham, on the beautiful Mid North Coast of NSW, in this permanent full-time leadership opportunity.

THE ESSENTIALS

To be successful in this role, you’ll bring:

Current registration as a Registered Nurse with AHPRA
Demonstrated leadership experience in a similar senior role within aged care or healthcare
Strong business and operational acumen
A genuine passion for developing people and creating a positive workplace culture
Strong communication and relationship-building skills
A commitment to quality, continuous improvement and exceptional resident experiences

WHAT WE OFFER

At Whiddon, we provide our people with benefits that will enhance their experience and provide them with things they actually want and will use. Our benefits are centred around ‘Five Pillars’ – mind, body, financial, social and career.

Comprehensive leave options to support you in mind and body

5 weeks Annual Leave (or the option to cash out Annual Leave)
Access to Long Service Leave after 5 years
12 weeks paid Parental Leave
Up to 5 days paid Fertility leave
Up to 3 days paid Community Service leave each year
Up to 4 days paid Compassionate leave
Extra public holiday per year with Frank Whiddon Day

Employee Assistance Program for when you need extra support
Salary Packaging options so you can keep more of your pay. Did you know that by salary packaging, you can increase your hourly rate by more than $2? This is how:

Up to $611.53 per fortnight to pay your mortgage, rent, school fees, etc.
Up to $101.92 per fortnight to pay entertainment activities like cafes, restaurants, etc.
Remote living options including rent and mortgage packaging, utilities and holiday transport.
Novated leasing, a financial wellness program, a personal car buying service and a rewards program through our partners.

Quarterly gifts, including Cost of living voucher, ACE Day, Christmas gifting and other ad-hoc gifts from time to time.
Access to retail benefits and perks, including great discounts, and passes to the cinema, tickets to concerts or sports events, food vouchers, and more!
Employee Referral Program. Get paid up to $500 to refer our next Whiddon star.
Learning, learning, learning. Whiddon Scholarships Programs, Leadership Development Programs, Traineeships and more… we want to support your educational journey!
Get recognised for your great work! Just in Time Recognition, Milestone Celebrations, Everyday Heroes, Annual Awards night and more.
Recognition for successfully completing your probation period.
Locations across NSW and QLD. If you need to relocate or wish to transfer between our Homes

HOW TO APPLY

To apply for this position, please submit a copy of your resume addressing the above criteria. To find out more about this position and the benefits of a career at Whiddon then visit our website https://www.whiddon.com.au/careers/ Lauren Cauchi, Talent & Program Manager on 0460 309 083

Please note all successful candidates are required to provide evidence of NDIS Workers Check.

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More about this job

Responsibilities

The Residential Services Manager will lead the home's operations, culture, and care delivery to ensure high-quality resident experiences. You will be responsible for developing your team, managing operational excellence, and fostering strong relationships with residents, families, and staff.

Requirements

Candidates must hold current AHPRA registration as a Registered Nurse and possess demonstrated senior leadership experience in aged care or healthcare. Strong business acumen, excellent communication skills, and a commitment to continuous improvement are essential for this role.

Skills

Aged care management
Registered nurse
Leadership
Operational excellence
Business acumen
Team development
Workplace culture
Communication
Relationship building
Quality improvement
Clinical governance
Staff management
Strategic planning
Regulatory compliance
Resident advocacy

Benefits

Comprehensive leave options
5 weeks annual leave
Long service leave
12 weeks paid parental leave
Paid fertility leave
Paid community service leave
Paid compassionate leave
Employee assistance program
Salary packaging
Remote living options
Novated leasing
Financial wellness program
Quarterly gifts
Retail benefits and perks
Employee referral program
Scholarship programs

Visa sponsorship

Not detected in the job text

Hiring contact

Lauren Cauchi

Keywords

Aged care
Healthcare
Registered nurse
AHPRA
Leadership
Operational management
MyLife model of care
Not-for-profit
NDIS workers check
Staff development
Workplace culture
Continuous improvement
Salary packaging
Residential services
Clinical leadership

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