Dispatcher

Company Description Whirl Logistics Ltd provides transportation solutions designed to meet diverse customer needs with reliability and consistency. The company focuses on delivering services with professional ethics, emphasizing integrity and accountability in every interaction. Whirl Logistics is committed to high-quality service standards, ensuring shipments are managed efficiently and safely. Team members contribute directly to maintaining strong customer relationships and operational excellence in a dynamic logistics environment.

Role Description The Dispatcher is a full-time, on-site role based in Abbotsford, BC, responsible for coordinating daily transportation operations. This position involves scheduling and dispatching drivers, assigning routes, and tracking shipments to ensure on-time pickups and deliveries. The Dispatcher communicates with drivers and customers throughout the day, resolves service issues, and updates internal systems with accurate and timely information. The role also includes monitoring vehicle availability, responding to urgent requests or delays, and collaborating with operations and customer service teams to maintain smooth workflow and high service standards.

Qualifications

• Strong coordination and organizational skills for scheduling, routing, and managing multiple shipments and drivers.
• Effective communication skills, including clear phone and email communication and professional customer interaction.
• Comfort with computer systems, dispatch software, and basic data entry to update and track load and driver information.
• Ability to work in a fast-paced environment, prioritize tasks, and solve problems under time pressure.
• Attention to detail to ensure accurate documentation, compliance with company procedures, and error-free records.
• Previous experience in dispatching, logistics, or transportation operations is an asset.
• Knowledge of local and regional routes in and around Abbotsford, BC is beneficial.
• High school diploma or equivalent; post-secondary education in logistics, transportation, or a related field is an advantage.